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Old 05-31-2017, 11:05   #1 (permalink)
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CM2 Update

Hello Infinity team, thanks for good work.
I have a problem after buy activation for cm2 on my best dongle and when to update the dongle firmware the logo tells me no update available for my dongle.
Here is logo:
=== DongleManager [Infinity] v1.70 [5/30/2017 17:43:14] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0005856218D61292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 2BDB8562
Firmware version: 0122.02
=== Process started: 5/30/2017 17:43:20 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
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Old 05-31-2017, 11:29   #2 (permalink)
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Quote:
Originally Posted by hosam kashto View Post
Hello Infinity team, thanks for good work.
I have a problem after buy activation for cm2 on my best dongle and when to update the dongle firmware the logo tells me no update available for my dongle.
Here is logo:
=== DongleManager [Infinity] v1.70 [5/30/2017 17:43:14] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0005856218D61292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 2BDB8562
Firmware version: 0122.02
=== Process started: 5/30/2017 17:43:20 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
Hello Check dongle support validity date;
how to check here https://www.infinity-box.com/doc.php?id=17
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Old 06-01-2017, 12:38   #3 (permalink)
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Quote:
Originally Posted by Kirumira View Post
Hello Check dongle support validity date;
how to check here https://www.infinity-box.com/doc.php?id=17
I can't go to support
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Old 06-01-2017, 12:52   #4 (permalink)
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Quote:
Originally Posted by hosam kashto View Post
I can't go to support
Hello,
Refer here on how to enter to support- https://www.infinity-box.com/doc.php?id=8

Br.
Infinity Box Team.
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Old 06-01-2017, 13:00   #5 (permalink)
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Quote:
Originally Posted by PASSIONATE_BOYS View Post
Hello,
Refer here on how to enter to support- https://www.infinity-box.com/doc.php?id=8

Br.
Infinity Box Team.
I can't go to support because it said the password or username is wrong and I am sure it is right. However, I reset the password but the email not coming to my box. I don't know why I chek the spam also.
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Old 06-01-2017, 13:47   #6 (permalink)
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Quote:
Originally Posted by hosam kashto View Post
I can't go to support because it said the password or username is wrong and I am sure it is right. However, I reset the password but the email not coming to my box. I don't know why I chek the spam also.
Have you got a message at password reset page that e-mail has been sent to you ?
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Old 06-02-2017, 01:21   #7 (permalink)
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Arrow 2017-05-12 09:01:11 , -200 System , 63788E83 = COMPLETED
2017-05-12 09:01:11
-200 System
Infinity-Box/Dongle software activation
for Infinity [BEST], Chinese Miracle-2
and 1 year support included

63788E83

COMPLETED
Last edited by Ahmad-Hzzory; 06-02-2017 at 01:27.
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Old 06-02-2017, 01:39   #8 (permalink)
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Quote:
Originally Posted by InfinitySupport View Post
Have you got a message at password reset page that e-mail has been sent to you ?
No I don't get any message and this my logo of activation

2017-05-12 09:01:11 -200 System Infinity-Box/Dongle software activation for Infinity [BEST], Chinese Miracle-2 and 1 year support included 63788E83 COMPLETED
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Old 06-02-2017, 10:32   #9 (permalink)
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Quote:
Originally Posted by hosam kashto View Post
No I don't get any message and this my logo of activation

2017-05-12 09:01:11 -200 System Infinity-Box/Dongle software activation for Infinity [BEST], Chinese Miracle-2 and 1 year support included 63788E83 COMPLETED
If you want to reset IOS password click here - http://www.infinity-box.com/support/?r=16&help=1

Result ?
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Old 06-02-2017, 11:14   #10 (permalink)
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Thanks A lot
I got the point
Fixed .
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