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10-04-2016, 14:43
| #1 (permalink) |
| Freak Poster  Join Date: Jul 2010 Location: manila
Posts: 140
Member: 1356301 Status: Offline Sonork: 1013140207746 Thanks Meter: 22 | dear sir JayDi before incounter this problem... i install lates update CM2 mtk 1.57 after not run a software becouse need to update smartcard... and now process update smartcard in my infinity box on dongle manager after sucess update then close dongel manager then run a lates software.. after that show a massege dongle is not supported.... i wondered why no connected.... then goto my device management to see a driver is install propertly.. its ok... I engaged in smartcard driver is placed generic smart card how did that happen that was so...? pls. help infinity team and sir. JayDi thanks and advance... |
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10-04-2016, 14:47
| #2 (permalink) |
| Freak Poster Join Date: Jul 2010 Location: manila
Posts: 140
Member: 1356301 Status: Offline Sonork: 1013140207746 Thanks Meter: 22 | logs. DongleManager [Infinity-Box] v1.61 [10/4/2016 9:46:13 PM] PC HWID: 38A7B3611ADE86EEDCC616DB2C91A5D4 Box/Dongle searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0001A4CFFF021982 Box/Dongle is not found after update my infinity box.. |
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10-04-2016, 15:30
| #3 (permalink) |
| No Life Poster   Join Date: Mar 2007 Location: Where you live
Posts: 18,542
Member: 462970 Status: Offline Thanks Meter: 20,352 | First is : Current Dongle Manager is 1.66 , NOT 1.61. Second is : Outdated DongleManager not allow update dongle FW. What you have done with it? |
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10-04-2016, 17:09
| #4 (permalink) | |
| No Life Poster Join Date: Oct 2007
Posts: 1,216
Member: 608516 Status: Online Sonork: 100.1607007 Thanks Meter: 123 | Quote:
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10-05-2016, 09:36
| #5 (permalink) | |
| Freak Poster Join Date: Jul 2010 Location: manila
Posts: 140
Member: 1356301 Status: Offline Sonork: 1013140207746 Thanks Meter: 22 | Quote:
no sir my smartcard on infinity box is activate on cm2... | |
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10-05-2016, 09:41
| #6 (permalink) |
| Freak Poster Join Date: Jul 2010 Location: manila
Posts: 140
Member: 1356301 Status: Offline Sonork: 1013140207746 Thanks Meter: 22 | here a logs... DongleManager [Infinity-Box] v1.66 [10/5/2016 4:40:10 PM] PC HWID: 38A7B3611ADE86EEDCC616DB2C91A5D4 Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0001A4CFFF021982 Type: Main Infinity-Box/Dongle S/N: -------- Version: Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum Disconnected |
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10-05-2016, 09:55
| #7 (permalink) |
| Banned Join Date: May 2012 Location: in ur heart Age: 32
Posts: 1,780
Member: 1761678 Status: Offline Sonork: 100.1615439 Thanks Meter: 370 | Box/Dongle type selected: Main Infinity-Box/Dongle Box/Dongle found: Main Infinity-Box/Dongle ---------- Process started: 10/5/2016 2:05:41 PM ---------- DongleManager [Infinity-Box] v1.64 [10/5/2016 2:05:41 PM] PC HWID: 42E384E130B3D86A0FCA8BA8D49CB0D6 Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0001334300001942 Type: Main Infinity-Box/Dongle S/N: 8E7E3343 Version: 0130.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server reported error:[0007] No more upgrade logs. No updates found for your Smart-Card. DO NOT try more today ! |
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10-05-2016, 12:21
| #8 (permalink) | |
| No Life Poster  Join Date: May 2008
Posts: 3,013
Member: 770503 Status: Offline Thanks Meter: 1,215 | Quote:
Code: Username: 008E7E3343 Token Type: Infinity-Box/Dongle Registered: 2010-01-01 Expired: 2016-06-10 | |
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10-05-2016, 13:17
| #10 (permalink) |
| Freak Poster Join Date: Jul 2010 Location: manila
Posts: 140
Member: 1356301 Status: Offline Sonork: 1013140207746 Thanks Meter: 22 | sir mobiborna... why my smartcard is interup on updating... after now dongle not found.. then i see on device manager generic smart card on display.. any solution sir need help . thanks and advance |
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10-05-2016, 23:26
| #12 (permalink) | |
| Product Manager  Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,227 | Quote:
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10-05-2016, 23:27
| #13 (permalink) | |
| Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,227 | Quote:
What is your Support Validity Date ? How to check - Infinity-Box - FAQ (Frequently Asked Questions) If you have active support - run DongleManager and update Box/Dongle firmware. If your support is not active - renew support first. | |
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10-06-2016, 09:20
| #14 (permalink) | |
| Freak Poster Join Date: Jul 2010 Location: manila
Posts: 140
Member: 1356301 Status: Offline Sonork: 1013140207746 Thanks Meter: 22 | Quote:
they have some problem sir.. update complete logs --------- Process started: 10/6/2016 3:59:11 PM ---------- DongleManager [Infinity-Box] v1.66 [10/6/2016 3:59:11 PM] PC HWID: 38A7B3611ADE86EEDCC616DB2C91A5D4 Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0001A4CFFF021982 Type: Main Infinity-Box/Dongle S/N: -------- Version: Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... DO NOT disconnect Box/Dongle ! WAIT 3-4 minutes ! Last APDU: 48 sec Applet upgrade ok Checking Dongle Identification... Identification Ok. Finalizing... Finalizing ok but after complete this show a masege Process finished: 10/6/2016 4:00:19 PM ---------- DongleManager [Infinity-Box] v1.66 [10/6/2016 4:00:19 PM] PC HWID: 38A7B3611ADE86EEDCC616DB2C91A5D4 Box/Dongle type selected: Main Infinity-Box/Dongle Box/Dongle found: Main Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 and everytime scan my dongle this show a messege card returned error messege. ISO7816 error 0x6e00 (class not supported) what happen sir... ?? how to fix this error.. ?? | |
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10-06-2016, 09:41
| #15 (permalink) |
| Freak Poster Join Date: Jul 2010 Location: manila
Posts: 140
Member: 1356301 Status: Offline Sonork: 1013140207746 Thanks Meter: 22 | thank you very much infinity team and more power.. my box is revive now... thanks so much bro. Jaydi bro. infinity support bro. mbiborna |
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