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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 10-15-2008, 11:07   #1 (permalink)
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Doctors from infinity team help


In the first place my infinity box works better and it was activated before i bought the pin finder which is just giving problems to pair with my box. I now bought the pin finder but cant pair it,When i try the dongle manager the pin finder isn't Auto detected why.i connect the rj45 to rj45 of pin finder and the green light comes on but still can't be detected . Below is the log from dongle manager

==== log opened: [10/15/2008 11:50:01 AM] ====
Application: C:\Documents and Settings\Vin\Desktop\New Folder\DongleManager.exe
Dongle Manager [Infinity Box] v1.25
Reading smart-card...
Dongle serial No (S/N): 46FA7xxx
Firmware version: 0111.02
Smart-card status: activated
"UK edition" status: On
Last launched application: 0003 v.0221
Support area: http://www.infinity-box.com
- Username: 6331Exxx
- Password: IQXDmxxx
Dongle parameters checksum: 563xxx

- If you can't login into support area: contact to [email protected]
- If you have problems during start software at first time: upgrade Dongle firmware.

==== log opened: [10/15/2008 11:50:20 AM] ====
Application: C:\Documents and Settings\Vin\Desktop\New Folder\DongleManager.exe
Dongle Manager [Infinity Box] v1.25
Initializing Pin-Finder Adapter...
searching adapter at COM1...
too many retries
can't find adapter
searching adapter at COM3...
can't open COM3
can't find adapter
searching adapter at COM1...
too many retries
can't find adapter
searching adapter at COM2...
too many retries
can't find adapter
searching adapter at COM20...
can't open COM20
can't find adapter
searching adapter at COM27...
too many retries
can't find adapter
searching adapter at COM23...
too many retries
can't find adapter
too many retries
done
Pin-Finder Adapter can't be detected !

Help and advise wat to do or may i suspect the sold me a faulty pin finder.
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Old 10-15-2008, 11:12   #2 (permalink)
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Hello,

I don\'t think it\'s faulty PinFinder.
At first check voltage at Unibox pin-1 (unibox pin, not PinFinder pin).
Voltage should be +5v.
if voltage is less than 5v please check PinFinder manual page 19 or 20, you will see what to do to solve this problem.
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