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Old 02-15-2016, 10:28   #1 (permalink)
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dongle blocked

i dont know what the problem please help..

DongleManager [Infinity-Box] v1.60 [2/15/2016 4:35:22 PM]
PC HWID: F3866C6BDF4DD290D87FFF3FDCE04701
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000259ECFF021982
Box/Dongle Serial No (S/N): 234659EC
Firmware version: 0129.02
Box/Dongle Status: 54
Box/Dongle is blocked: strange activity detected
"UK edition" status: Off
Last launched Application: 0030 v.0139
Active modules:
- 00: inf v.0129
Online Service Account: Infinity-Box - Online Service
- Username: xxxxxxxx
- Password: xxxxxxxx
Box/Dongle key: 7FBEA450CCC5F9B4
Box/Dongle Identification data is damaged, ErrorCode #54
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Old 02-15-2016, 10:54   #2 (permalink)
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any one here like to help me?
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Old 02-15-2016, 11:14   #3 (permalink)
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Odngle manager explain, what to do in log.
Try upgrade dongle. Follow manual.
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Old 02-15-2016, 11:33   #4 (permalink)
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Red face
Quote:
Originally Posted by JayDi View Post
Odngle manager explain, what to do in log.
Try upgrade dongle. Follow manual.

Box/Dongle type selected: inf
Box/Dongle found: inf
---------- Process started: 2/15/2016 6:30:37 PM ----------
DongleManager [Infinity-Box] v1.60 [2/15/2016 6:30:37 PM]
PC HWID: F3866C6BDF4DD290D87FFF3FDCE04701
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000259ECFF021982
Type: inf S/N: 234659EC Version: 0129.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]

i try to update but nothing happen
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Old 02-15-2016, 11:35   #5 (permalink)
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now next step is contact to
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Old 02-16-2016, 14:10   #6 (permalink)
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where to find "fault.bin"?please guide me..my dongle is block��
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Old 02-16-2016, 15:01   #7 (permalink)
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I reformat my pc but same error anyone can help me
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Old 02-16-2016, 15:12   #8 (permalink)
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Quote:
Originally Posted by pasakalye View Post
I reformat my pc but same error anyone can help me
Hello,

Please follow this instruction - ​http://forum.gsmhosting.com/vbb/f641...ocked-1997887/

fault.bin file is in folder with software that you have run last time
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Old 02-18-2016, 06:25   #9 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Hello,

Please follow this instruction - ​http://forum.gsmhosting.com/vbb/f641...ocked-1997887/

fault.bin file is in folder with software that you have run last time
thnaks for the help but icant see the fault.bin file sorry for ignorance..
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Old 02-18-2016, 06:27   #10 (permalink)
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Old 02-18-2016, 07:17   #11 (permalink)
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i open cm2mtk folder one by one but no fault.bin file ther..i use window7 32bit please help me i have many customer waiting to service ther phone please guide me
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Old 02-18-2016, 07:45   #12 (permalink)
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Quote:
Originally Posted by pasakalye View Post
i open cm2mtk folder one by one but no fault.bin file ther..i use window7 32bit please help me i have many customer waiting to service ther phone please guide me
Hello,
Contact to [email protected] with details and Dongle Manager log (without password).

Br.
Infinity Box Support Team.
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Old 02-18-2016, 09:24   #13 (permalink)
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read dongle serial

DongleManager [Infinity-Box] v1.61 [2/18/2016 4:23:14 PM]
PC HWID: FFDABFD75579698AA8BAF18086242218
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000259ECFF021982
Box/Dongle Serial No (S/N): 234659EC
Firmware version: 0129.02
Box/Dongle Status: 54
Box/Dongle is blocked: strange activity detected
"UK edition" status: Off
Last launched Application: 0030 v.0139
Active modules:
- 00: inf v.0129
Online Service Account: Infinity-Box - Online Service
- Username: xxxxxxx
- Password: xxxxxxx
Box/Dongle key: 7FBEA450CCC5F9B4
Box/Dongle Identification data is damaged, ErrorCode #54
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Old 02-18-2016, 09:31   #14 (permalink)
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UPGRADE DONGLE
---------- Process started: 2/18/2016 4:29:50 PM ----------
DongleManager [Infinity-Box] v1.61 [2/18/2016 4:29:50 PM]
PC HWID: FFDABFD75579698AA8BAF18086242218
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000259ECFF021982
Type: inf S/N: 234659EC Version: 0129.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]
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Old 02-18-2016, 12:10   #15 (permalink)
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where is support?what should i do next?
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