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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 12-19-2016, 06:22   #1 (permalink)
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dongle is blocked


Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 12/18/2016 9:21:38 PM ----------
DongleManager [Infinity-Box] v1.67 [12/18/2016 9:21:38 PM]
PC HWID: 55E75207A8132AA609C7CFBD7654DA64
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001656718201292
Type: [BEST] S/N: B33E6567 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
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Old 12-19-2016, 06:32   #2 (permalink)
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Quote:
Originally Posted by hamidullahkhan View Post
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 12/18/2016 9:21:38 PM ----------
DongleManager [Infinity-Box] v1.67 [12/18/2016 9:21:38 PM]
PC HWID: 55E75207A8132AA609C7CFBD7654DA64
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001656718201292
Type: [BEST] S/N: B33E6567 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Follow this carefullyHow to fix: Dongle is blocked
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Old 12-19-2016, 08:10   #3 (permalink)
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Quote:
Originally Posted by hamidullahkhan View Post
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 12/18/2016 9:21:38 PM ----------
DongleManager [Infinity-Box] v1.67 [12/18/2016 9:21:38 PM]
PC HWID: 55E75207A8132AA609C7CFBD7654DA64
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001656718201292
Type: [BEST] S/N: B33E6567 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME
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