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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 05-25-2017, 14:32   #1 (permalink)
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Dongle blocked


here is info

=== DongleManager [Infinity] v1.70 [5/25/2017 17:24:54] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0101A66F20281292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): E785A66F
Firmware version: 0122.02
=== Process started: 5/25/2017 17:24:56 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 05-25-2017, 15:55   #2 (permalink)
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Quote:
Originally Posted by hm.faizan View Post
here is info

=== DongleManager [Infinity] v1.70 [5/25/2017 17:24:54] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0101A66F20281292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): E785A66F
Firmware version: 0122.02
=== Process started: 5/25/2017 17:24:56 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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How to fix: Dongle is blocked
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The Following User Says Thank You to HelloTel For This Useful Post:
Old 05-25-2017, 22:02   #3 (permalink)
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Quote:
Originally Posted by hm.faizan View Post
here is info

=== DongleManager [Infinity] v1.70 [5/25/2017 17:24:54] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0101A66F20281292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): E785A66F
Firmware version: 0122.02
=== Process started: 5/25/2017 17:24:56 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2.
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware
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