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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 09-27-2016, 04:11   #1 (permalink)
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Dongle is blocked, how to fix


Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 27/09/2016 10.10.23 ----------
DongleManager [Infinity-Box] v1.65 [27/09/2016 10.10.23]
PC HWID: 120839FB5B3A9822A3A2BD2F58DAD303
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000F5C67CEC4082
Type: Main Infinity-Box/Dongle S/N: D31BF5C6 Version: 0130.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum

ALREADY UPDATE FIRMWARE STILL ERROR
HELP...THANKS
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Old 09-28-2016, 12:02   #2 (permalink)
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Hello,

What to do - How to fix: Dongle is blocked - GSM-Forum
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Old 10-05-2016, 08:00   #3 (permalink)
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Quote:
Originally Posted by YellowBoss View Post


1. Find in folder with CM2 or [BEST] software file fault.bin

i cant see fault.bin
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Old 10-05-2016, 08:15   #4 (permalink)
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Quote:
Originally Posted by andy_gal View Post
1. Find in folder with CM2 or [BEST] software file fault.bin

i cant see fault.bin
4. Send an e-mail to dongle [at] infinity-box.com with the next information:
- Include in your e-mail your Box/Dongle info
- Attach to your e-mail fault.bin file (if you have it in folder with software).
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Old 10-05-2016, 10:30   #5 (permalink)
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DongleManager [Infinity-Box] v1.61 [10/5/2016 3:18:42 PM]
PC HWID: 470E985BFF015FCC82397D2EF2933016
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000F5C67CEC4082
Box/Dongle Serial No (S/N): D31BF5C6
Firmware version: 0130.02
Box/Dongle Status: 54
Box/Dongle is blocked: strange activity detected
"UK edition" status: On
Last launched Application: 0030 v.0143
Active modules:
- 00: inf v.0130
Online Service Account: Infinity-Box - Online Service
Box/Dongle key: 7F0AC30BB9F0028A
Box/Dongle Identification data is damaged, ErrorCode #54

ALREADY UPDATE FIRMWARE STILL ERROR
HELP...THANKS
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Old 10-05-2016, 23:30   #6 (permalink)
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Quote:
Originally Posted by farhanrofiq View Post
DongleManager [Infinity-Box] v1.61 [10/5/2016 3:18:42 PM]
PC HWID: 470E985BFF015FCC82397D2EF2933016
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000F5C67CEC4082
Box/Dongle Serial No (S/N): D31BF5C6
Firmware version: 0130.02
Box/Dongle Status: 54
Box/Dongle is blocked: strange activity detected
"UK edition" status: On
Last launched Application: 0030 v.0143
Active modules:
- 00: inf v.0130
Online Service Account: Infinity-Box - Online Service
Box/Dongle key: 7F0AC30BB9F0028A
Box/Dongle Identification data is damaged, ErrorCode #54

ALREADY UPDATE FIRMWARE STILL ERROR
HELP...THANKS
Please click here for instruction
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