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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 06-21-2016, 13:18   #1 (permalink)
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Dongle can't be found how to solved


DongleManager [Infinity-Box] v1.61 [21/06/2016 13:16:24]
PC HWID: 9B1A5F1CFFBB8BD6547EE12F8680FE74
Box/Dongle searching...
Dongle can't be found:
No Cards found


thanx
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Old 06-21-2016, 16:18   #2 (permalink)
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Please help

Instruction: 1. Upgrade Box/Dongle firmware with DongleManager 2. You will be able to use software updates and access Support Area in several hours
===========================
Orders details
Service : Main Infinity-Box 2 year updates/support
SERIAL : 03B2E5E1

support 21avril 20016


REMPLACE ACTIVATION INTO Infinity [BEST]

Box/Dongle Serial No (S/N): 7DBA7787
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Old 06-21-2016, 19:54   #3 (permalink)
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Dear Sir,

03B2E5E1 - Main Infinity Box/Dongle
7DBA7787 - Infinity [BEST]

What is the problem exactly and what do you want to do ?
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Old 06-21-2016, 21:27   #4 (permalink)
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i have problem with my Main Infinity Box/Dongle smart card not detected i try many reader but same problem

THANX
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Old 06-21-2016, 21:39   #5 (permalink)
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move it to Infinity [BEST] (S/N): 7DBA7787
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Old 06-21-2016, 21:54   #6 (permalink)
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Hello,

It's possible to move Activation only to the same product Smart-Card.
Example:
[BEST] -> [BEST] - possible
Infinity Dongle -> Infinity Dongle - possible
[BEST] -> Infinity Dongle - impossible
Infinity Dongle -> [BEST] - impossible
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Old 06-21-2016, 23:08   #7 (permalink)
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how to solved please new card
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Old 06-22-2016, 08:51   #8 (permalink)
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Quote:
Originally Posted by rai14 View Post
how to solved please new card
Hello,
Read here for smart card replacement details- Infinity-Box - FAQ (Frequently Asked Questions)

Br.
Infinity Box Support Team.
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