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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 03-15-2007, 16:14   #1 (permalink)
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dongle damaged


i have infinity box plus color blue working as well until yesterday.now all soft no working.

with dongle manager this is log with serial number:

Dongle serial No (S/N): xxxxxxxx
Firmware version: xxxxxx
Dongle identification data damaged, error code #33
"UK edition" status: Off
Support area: http://www.infinity-box.com
- Username: xxxxxxxx
- Password: xxxxxxxx
Dongle parameters checksum: xxxxxx

i would like to help me please et sorry for bad english.
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Old 03-15-2007, 19:34   #2 (permalink)
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hello!
recieved your email today morning.
working on that. will contact you soon by email
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Old 03-17-2007, 14:59   #3 (permalink)
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me too i have some probleme with my dongle
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Old 03-17-2007, 19:32   #4 (permalink)
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me too! my box is damaged again.
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Old 03-17-2007, 19:33   #5 (permalink)
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why???????????????????
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Old 03-17-2007, 20:00   #6 (permalink)
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@Scree
what do you mean again ?
"why": I want to know this very much so it's interesting to get e-mail from you with description what was the reason of your damaged dongle: [email protected]
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Old 03-18-2007, 08:07   #7 (permalink)
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hix hix Im too!!
Dongle Manager [Infinity Box] v1.9
Reading smart-card...
Dongle S/N: 1E192315
Firmware version: 0108.02
Probably dongle identification data damaged, error code #30
"UK edition" status: Off
Support area: http://www.infinity-box.com
Support area Username: xxxxx
Support area Password: xxxx
Identifier: 538814
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Old 03-18-2007, 10:44   #8 (permalink)
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Quote:
Originally Posted by namhai0712 View Post
hix hix Im too!!
Dongle Manager [Infinity Box] v1.9
Reading smart-card...
Dongle S/N:
Firmware version: 0108.02
Probably dongle identification data damaged, error code #30
"UK edition" status: Off
Support area: http://www.infinity-box.com
Support area Username: xxxxx
Support area Password: xxxx
Identifier: 538814
Hi,

upgrade your dongle now.
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Old 05-10-2007, 06:00   #9 (permalink)
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hello yesterday after update I get this erorr -
Probably dongle identification data damaged, error code #30

today send mail with loq to infinityremote and wait
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Old 05-10-2007, 09:50   #10 (permalink)
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hello!

whcih email you used? didnt get it yet
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Old 05-10-2007, 10:07   #11 (permalink)
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tnx for answer bro, i cant use dongle and get error #30 in last version all worked best,

and when update with latest DongleManager i get error

----------Process started:14:09:11----------
Locating Emeralda server...
Emeralda server address found.
Connecting to Emeralda server...
Server connection successfully established.
S/N: xxxxxxxx, Firmware: 010A.02
Authenticating on server...
Authentication stage error: Server reported error:[0007] No more upgrade logs. Dongle is up-to-date. Don't try more.
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Old 05-10-2007, 10:11   #12 (permalink)
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what is your dongle number? i will fix this.
asking because no mail from you any our mail boxes
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Old 05-31-2007, 10:14   #13 (permalink)
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MY Dongle Box was Dameged yesterday
please help me
i get this :: Probably dongle identification data damaged, error code #30
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Old 05-31-2007, 10:27   #14 (permalink)
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Quote:
Originally Posted by alswedi View Post
MY Dongle Box was Dameged yesterday
please help me
i get this :: Probably dongle identification data damaged, error code #30
i think you forget to read full thead..
what infinity supporter writed..
easy way

1 email them with full log don't hide anything..
2 how to email with full details decribtion.look here
3 wait for reply..
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Old 05-31-2007, 10:41   #15 (permalink)
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Thank You Friend For Your Help
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