dongle firmware update error plz help - GSM-Forum

pktel · 04-04-2019, 09:27

=== DongleManager [Infinity] v1.72 [4/4/2019 1:21:29] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0003997E15BF1292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): D071997E
Firmware version: 0122.02
=== Process started: 4/4/2019 1:21:30 ===
Connecting to server
Connection to server failedSocket Error # 10061
Connection refused.

Unlocker AL · 04-04-2019, 10:09

the same here today any help

pktel · 04-04-2019, 15:32

Still waiting for team to reply

ridadz2 · 04-04-2019, 15:37

The problem of your network operator is 1000000%
Change Network.

pktel · 04-04-2019, 15:46

Already change internet services provider connection but it is same no luck

InfinityHelp · 04-04-2019, 16:06

Quote:

Originally Posted by pktel

Already change internet services provider connection but it is same no luck

disable your PC firewall and/or antivirus and try again.
result ?

InfinityHelp · 04-04-2019, 16:07

Quote:

Originally Posted by Unlocker AL

the same here today any help

disable your PC firewall and/or antivirus and try again.
result ?

pktel · 04-04-2019, 16:44

=== DongleManager [Infinity] v1.72 [4/4/2019 8:40:38] ===
Box/Dongle type selected: [BEST]
Card-Reader: USB Fenix Card Reader 0
HWID: 0003997E15BF1292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): D071997E
Firmware version: 0122.02
=== Process started: 4/4/2019 8:40:39 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file
Contact to http://www.infinity-box.com/support/?r=2

=== DongleManager [Infinity] v1.72 [4/4/2019 8:43:56] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0003997E15BF1292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): D071997E
Firmware version: 0122.02
=== Process started: 4/4/2019 8:43:58 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file
Contact to http://www.infinity-box.com/support/?r=2

InfinityHelp · 04-04-2019, 17:08

you must move "USB Fenix Card Reader" to TRASH right now.
done ?
waiting for confirmation

pktel · 04-04-2019, 17:12

yes i done. now it is in alcor micro smart card reader

InfinityHelp · 04-04-2019, 17:26

now update dogle firmware ONE more time.

if you will use Fenix reader your dongle will be damaged permanently !

04-04-2019, 09:27	#1 (permalink)
pktel Freak Poster Join Date: Nov 2010 Location: SOUTH AFRICA Posts: 221 Member: 1449328 Status: Offline Thanks Meter: 77	dongle firmware update error plz help === DongleManager [Infinity] v1.72 [4/4/2019 1:21:29] === Box/Dongle type selected: [BEST] Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0003997E15BF1292 Box/Dongle found: [BEST] Reading... Serial No (S/N): D071997E Firmware version: 0122.02 === Process started: 4/4/2019 1:21:30 === Connecting to server Connection to server failedSocket Error # 10061 Connection refused.

04-04-2019, 16:44	#8 (permalink)
pktel Freak Poster Join Date: Nov 2010 Location: SOUTH AFRICA Posts: 221 Member: 1449328 Status: Offline Thanks Meter: 77	=== DongleManager [Infinity] v1.72 [4/4/2019 8:40:38] === Box/Dongle type selected: [BEST] Card-Reader: USB Fenix Card Reader 0 HWID: 0003997E15BF1292 Box/Dongle found: [BEST] Reading... Serial No (S/N): D071997E Firmware version: 0122.02 === Process started: 4/4/2019 8:40:39 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0006] Your account is temporary suspended. See problem reason in log file Contact to http://www.infinity-box.com/support/?r=2 === DongleManager [Infinity] v1.72 [4/4/2019 8:43:56] === Box/Dongle type selected: [BEST] Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0003997E15BF1292 Box/Dongle found: [BEST] Reading... Serial No (S/N): D071997E Firmware version: 0122.02 === Process started: 4/4/2019 8:43:58 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0006] Your account is temporary suspended. See problem reason in log file Contact to http://www.infinity-box.com/support/?r=2 Last edited by pktel; 04-04-2019 at 16:54.

04-04-2019, 15:32	#3 (permalink)
pktel Freak Poster Join Date: Nov 2010 Location: SOUTH AFRICA Posts: 221 Member: 1449328 Status: Offline Thanks Meter: 77	Still waiting for team to reply

04-04-2019, 15:37	#4 (permalink)
ridadz2 Junior Member Join Date: Apr 2019 Location: alger Posts: 1 Member: 2903209 Status: Offline Thanks Meter: 0	The problem of your network operator is 1000000% Change Network.

04-04-2019, 15:46	#5 (permalink)
pktel Freak Poster Join Date: Nov 2010 Location: SOUTH AFRICA Posts: 221 Member: 1449328 Status: Offline Thanks Meter: 77	Already change internet services provider connection but it is same no luck

04-04-2019, 17:08	#9 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	you must move "USB Fenix Card Reader" to TRASH right now. done ? waiting for confirmation

04-04-2019, 17:12	#10 (permalink)
pktel Freak Poster Join Date: Nov 2010 Location: SOUTH AFRICA Posts: 221 Member: 1449328 Status: Offline Thanks Meter: 77	yes i done. now it is in alcor micro smart card reader

04-04-2019, 17:26	#11 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	now update dogle firmware ONE more time. if you will use Fenix reader your dongle will be damaged permanently !