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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 05-30-2020, 09:14   #1 (permalink)
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Dongle identification data damaged


=== DongleManager [Infinity] v1.80 [05/30/2020 12:41:56] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0108A16924881292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D34BA169
Firmware version: 0143.02
=== Process started: 05/30/2020 12:41:57 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 05-30-2020, 09:58   #2 (permalink)
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Quote:
Originally Posted by ali ghasemi View Post
=== DongleManager [Infinity] v1.80 [05/30/2020 12:41:56] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0108A16924881292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D34BA169
Firmware version: 0143.02
=== Process started: 05/30/2020 12:41:57 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Use CM2MT2 v2.11 or fix your PC as per instruction - https://www.infinity-box.com/news/?r=3999

After that update dongle firmware with DongleManager to fix "misconfiguration" message
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Old 05-30-2020, 14:06   #3 (permalink)
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hi bro

unistall mt2 and upgrade dongle with DongleManager and install MT2 V2.11 butt error



https://imgur.com/cvwfjxI
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Old 05-30-2020, 14:39   #4 (permalink)
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attach fault.bin file
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Old 05-30-2020, 14:54   #5 (permalink)
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thanks for answer me !
Attached Files
File Type: rar fault.rar (1.4 KB, 8 views)
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Old 05-30-2020, 15:05   #6 (permalink)
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uninstall c:\program files\via xhci uasp utility\usb3monitor.exe
tell me when ready, I will tell you what to do
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Old 05-30-2020, 15:17   #7 (permalink)
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uninstall exe and delete folder !
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Old 05-30-2020, 17:11   #8 (permalink)
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Now update dongle with DongleManager
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Old 05-31-2020, 09:53   #9 (permalink)
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=== DongleManager [Infinity] v1.80 [05/31/2020 13:23:09] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0108A16924881292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D34BA169
Firmware version: 0143.02
=== Process started: 05/31/2020 13:23:09 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Version check error:
Socket Error # 10054
Connection reset by peer
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Old 05-31-2020, 13:11   #10 (permalink)
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Quote:
Originally Posted by ali ghasemi View Post
=== DongleManager [Infinity] v1.80 [05/31/2020 13:23:09] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0108A16924881292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D34BA169
Firmware version: 0143.02
=== Process started: 05/31/2020 13:23:09 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Version check error:
Socket Error # 10054
Connection reset by peer
Hello,

You should disable your PC Firewall and Antivirus and try again.
Also you may try with VPN - https://www.vpngate.net/en/
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The Following User Says Thank You to InfinityHelp For This Useful Post:
Old 05-31-2020, 15:17   #11 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Hello,

You should disable your PC Firewall and Antivirus and try again.
Also you may try with VPN - https://www.vpngate.net/en/

Thank you very much
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Old 05-31-2020, 15:28   #12 (permalink)
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disable your PC Firewall and Antivirus and try again
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Old 05-31-2020, 17:08   #13 (permalink)
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meilleure équipe du monde gsm merci
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