Dongle misconfiguration - How to fix

[nashr_uun]

Originally Posted by InfinityHelp

I can not understand how it was possible that computer repair man get your dongle, get all software and after that computer repair man start to debug software.
How it was possible ?

I'm telling the truth and I'm sorry if I'm wrong it does not happen again

[madhukanth4d]

it shows error plz solve thankq



=== DongleManager [Infinity] v1.70 [5/15/2017 15:23:53] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0109776524881292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 93607765
Firmware version: 0122.02
=== Process started: 5/15/2017 15:23:54 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

[InfinityHelp]

Originally Posted by madhukanth4d

it shows error plz solve thankq



=== DongleManager [Infinity] v1.70 [5/15/2017 15:23:53] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0109776524881292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 93607765
Firmware version: 0122.02
=== Process started: 5/15/2017 15:23:54 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

To avoid software conflicts in future please do not use "snoopy flashtool" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

[jeewantha]

I can't open InfinityBox CM2SPD.
Other (like InfinityBox CM2MTK) working fine.
But CM2SPD can't open & not give any error massage.
I uninstall & install several times but still same.
Please help...

[shahid_532]

Originally Posted by YellowBoss

Have you sent fault.bin file to support as per instruction ?

I was not found fault.bin file in best or CM2 folder

MY DONGLE Serial No (S/N): 1EE957C8

[InfinityHelp]

Originally Posted by jeewantha

I can't open InfinityBox CM2SPD.
Other (like InfinityBox CM2MTK) working fine.
But CM2SPD can't open & not give any error massage.
I uninstall & install several times but still same.
Please help...

Do you have any kind of sharing/trace/sniff/debug software installed ?

[InfinityHelp]

Originally Posted by shahid_532

I was not found fault.bin file in best or CM2 folder

MY DONGLE Serial No (S/N): 1EE957C8

If you can not provide file you should explain why have you used debugger with Infinity software ?

[sat_help]

plaese help me
=== DongleManager [Infinity] v1.70 [2017/05/15 18:23:57] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 02047A631D041292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): -------
Firmware version: 0118.04
=== Process started: 2017/05/15 18:24:03 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

[jeewantha]

Originally Posted by InfinityHelp

Do you have any kind of sharing/trace/sniff/debug software installed ?

I installed flexihub.
I use Infinity-Box software activation for Infinity BEST & win 7

[InfinityHelp]

Originally Posted by sat_help

plaese help me
=== DongleManager [Infinity] v1.70 [2017/05/15 18:23:57] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 02047A631D041292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): -------
Firmware version: 0118.04
=== Process started: 2017/05/15 18:24:03 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2.
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

[InfinityHelp]

Originally Posted by jeewantha

I installed flexihub.
I use Infinity-Box software activation for Infinity BEST & win 7

Disable or uninstall flexihub and do not use it at the same time with Infinity software.

[MOBINEC]

please help me infinity team CM2SPD exe. not working for me 1.35 is out of date please download latest dongle manager update your smart card to latest fimware:



=== DongleManager [Infinity] v1.70 [15.05.2017 18:13:54] ===
Searching...
Card-Reader: Axalto e-gate 0
HWID: 000478E9FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 47A57xxx
Firmware version: 0135.02
=== Process started: 15.05.2017 18:14:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

[MOBINEC]

please help me infinity team CM2SPD exe. not working for me 1.35 is out of date please download latest dongle manager update your smart card to latest fimware:



=== DongleManager [Infinity] v1.70 [15.05.2017 18:13:54] ===
Searching...
Card-Reader: Axalto e-gate 0
HWID: 000478E9FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 47A57xxx
Firmware version: 0135.02
=== Process started: 15.05.2017 18:14:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

[InfinityHelp]

Originally Posted by MOBINEC

please help me infinity team CM2SPD exe. not working for me 1.35 is out of date please download latest dongle manager update your smart card to latest fimware:



=== DongleManager [Infinity] v1.70 [15.05.2017 18:13:54] ===
Searching...
Card-Reader: Axalto e-gate 0
HWID: 000478E9FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 47A57xxx
Firmware version: 0135.02
=== Process started: 15.05.2017 18:14:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

Hello,

What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc.php?id=17

If support is not active - please contact to any seller and renew support.

[jeewantha]

Originally Posted by InfinityHelp

Disable or uninstall flexihub and do not use it at the same time with Infinity software.

I uninstall it but still same