Dongle misconfiguration - How to fix
 

Dear Friends,

Problem: Dongle misconfiguration
Reason: It may be a result of software (or drivers) conflicts or something like that.

How to solve:

Check Box/Dongle state:
- Run DongleManager
- Read S/N (Serial Number)
- You will see a Diagnostic message and Diagnostic Code

Diagnostic Code #57:
- Uninstall any kind of usb trace/spy/sharing software and do not use it in future
- Kill in your PC Device Manager all processes with name like usb3monitor
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).


Diagnostic Code #62:
- Check and clean your PC for viruses
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).


Other Diagnostic Code:
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).


- Please DO NOT send us screenshots but only text with explanation and Box/Dongle details are required !

- Please DO NOT update Box/Dongle with DongleManager without supporter confirmation otherwise your server account may be locked for a long time after 3 wrong tries to avoid Smart-Card damage !

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cm2 can already be used again, thank you for help team InfinitySupport

same problem here dongle is blocked..plzzz solved my problem cm2 team....

send serial num tou privete msg

Please click here for instruction

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my friends dongle is blocked
 

my friends dongle is blocked here is attached bin file plz solved problem

Please read also your dongle details and make this:
Send an e-mail to dongle [at] infinity-box.com with the next information:
- Your Box/Dongle info
- Attach to your e-mail fault.bin file

Good day I have problem with dongle says <error dongle is blocked>how to fix the problem thanks in advance

Please click here for instruction

HELP...

Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 10/25/2016 4:10:03 PM ----------
DongleManager [Infinity-Box] v1.67 [10/25/2016 4:10:03 PM]
PC HWID: 325B54614C010A1BEEF85549F5CA9602
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000BDDC7D314082
Type: Main Infinity-Box/Dongle S/N: DB7EBDDC Version: 0130.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME

DongleManager [Infinity-Box] v1.61 [27/10/2016 01:31:58 ã]
PC HWID: 346B95C2B598323A5504A72A3C339597
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: USB Smart Card Reader 0
HWID: 0006757720281292
Box/Dongle Serial No (S/N): 88317577
Firmware version: 0122.02
Box/Dongle Status: 6A
"UK edition" status: Off
Last launched Application: 0030 v.0223
Active modules:
- 00: inf v.0134
- 03: [BEST] v.0122
- 0E: hua
Online Service Account: http://www.infinity-box.com/service
- Username: 0388317577
- Password: HIJKllmn
Box/Dongle key: 7FEE03079917AF7B
Box/Dongle Identification data is damaged, ErrorCode #6A


plz my dongle activa hua and cm2 and best

Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME

Please Help ASAP
 

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 10/29/2016 10:41:27 AM ----------
DongleManager [Infinity-Box] v1.67 [10/29/2016 10:41:27 AM]
PC HWID: EE35725F808505039C03A63DD25A8093
Card-Reader: FT SCR2000 1
HWID: 01089E8024881292
Type: Main Infinity-Box/Dongle S/N: D3889E80 Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2