GSM Shop
GSM-Forum  

Welcome to the GSM-Forum forums.

You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features.
Only registered members may post questions, contact other members or search our database of over 8 million posts.

Registration is fast, simple and absolutely free so please - Click to REGISTER!

If you have any problems with the registration process or your account login, please contact contact us .

Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

Reply
 
LinkBack Thread Tools Display Modes
Old 10-03-2016, 16:23   #1 (permalink)
Product Manager
 
InfinitySupport's Avatar
 
Join Date: Mar 2005
Location: infinity-box
Posts: 37,624
Member: 130995
Status: Offline
Thanks Meter: 34,077
Dongle misconfiguration - How to fix


Dear Friends,

Problem: Dongle misconfiguration
Reason: It may be a result of software (or drivers) conflicts or something like that.

How to solve:

Check Box/Dongle state:
- Run DongleManager
- Read S/N (Serial Number)
- You will see a Diagnostic message and Diagnostic Code

Diagnostic Code #57:
- Uninstall any kind of usb trace/spy/sharing software and do not use it in future
- Kill in your PC Device Manager all processes with name like usb3monitor
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).


Diagnostic Code #62:
- Check and clean your PC for viruses
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).


Other Diagnostic Code:
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).


- Please DO NOT send us screenshots but only text with explanation and Box/Dongle details are required !

- Please DO NOT update Box/Dongle with DongleManager without supporter confirmation otherwise your server account may be locked for a long time after 3 wrong tries to avoid Smart-Card damage !

Last edited by YellowBoss; 03-01-2017 at 17:10.
  Reply With Quote
The Following 19 Users Say Thank You to InfinitySupport For This Useful Post:
Show/Hide list of the thanked
Old 10-04-2016, 02:03   #2 (permalink)
Insane Poster
 
Join Date: May 2006
Posts: 79
Member: 284336
Status: Offline
Thanks Meter: 47
Untitled - Pic Tub Club - Free Image Hosting
cm2 can already be used again, thank you for help team InfinitySupport
  Reply With Quote
The Following 3 Users Say Thank You to hendra taufik For This Useful Post:
Show/Hide list of the thanked
Old 10-10-2016, 14:16   #3 (permalink)
Freak Poster
 
Join Date: Dec 2013
Location: LARKANA PAK
Age: 30
Posts: 118
Member: 2080580
Status: Offline
Thanks Meter: 42
same problem here dongle is blocked..plzzz solved my problem cm2 team....
  Reply With Quote
The Following 3 Users Say Thank You to tarique ali For This Useful Post:
Show/Hide list of the thanked
Old 10-10-2016, 14:16   #4 (permalink)
Freak Poster
 
Join Date: Dec 2013
Location: LARKANA PAK
Age: 30
Posts: 118
Member: 2080580
Status: Offline
Thanks Meter: 42
send serial num tou privete msg
  Reply With Quote
Old 10-10-2016, 15:30   #5 (permalink)
Product Manager
 
InfinitySupport's Avatar
 
Join Date: Mar 2005
Location: infinity-box
Posts: 37,624
Member: 130995
Status: Offline
Thanks Meter: 34,077
Quote:
Originally Posted by tarique ali View Post
same problem here dongle is blocked..plzzz solved my problem cm2 team....
Please click here for instruction
  Reply With Quote
Old 10-10-2016, 15:31   #6 (permalink)
Product Manager
 
InfinitySupport's Avatar
 
Join Date: Mar 2005
Location: infinity-box
Posts: 37,624
Member: 130995
Status: Offline
Thanks Meter: 34,077
Quote:
Originally Posted by tarique ali View Post
send serial num tou privete msg
We do not use provate messages for support purposes.
Please click here for instruction
  Reply With Quote
Old 10-20-2016, 12:59   #7 (permalink)
No Life Poster
 
masterspargo's Avatar
 
Join Date: Feb 2006
Location: pakistan
Age: 36
Posts: 911
Member: 227726
Status: Offline
Thanks Meter: 278
my friends dongle is blocked

my friends dongle is blocked here is attached bin file plz solved problem
Attached Files
File Type: zip fault.zip (490 Bytes, 1376 views)
  Reply With Quote
The Following User Says Thank You to masterspargo For This Useful Post:
Old 10-20-2016, 16:41   #8 (permalink)
Product Supporter
 
Join Date: May 2005
Posts: 24,266
Member: 148515
Status: Offline
Thanks Meter: 13,926
Quote:
Originally Posted by masterspargo View Post
my friends dongle is blocked here is attached bin file plz solved problem
Please read also your dongle details and make this:
Send an e-mail to dongle [at] infinity-box.com with the next information:
- Your Box/Dongle info
- Attach to your e-mail fault.bin file
  Reply With Quote
Old 10-20-2016, 21:13   #9 (permalink)
Junior Member
 
Join Date: Jan 2015
Posts: 1
Member: 2337370
Status: Offline
Thanks Meter: 0
Good day I have problem with dongle says <error dongle is blocked>how to fix the problem thanks in advance
  Reply With Quote
Old 10-20-2016, 23:33   #10 (permalink)
Product Supporter
 
Join Date: May 2005
Posts: 24,266
Member: 148515
Status: Offline
Thanks Meter: 13,926
Quote:
Originally Posted by abdurahim81 View Post
Good day I have problem with dongle says <error dongle is blocked>how to fix the problem thanks in advance
Please click here for instruction
  Reply With Quote
Old 10-25-2016, 09:14   #11 (permalink)
Major Poster
 
Join Date: Oct 2009
Location: Philippines
Posts: 46
Member: 1145348
Status: Offline
Thanks Meter: 13
HELP...

Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 10/25/2016 4:10:03 PM ----------
DongleManager [Infinity-Box] v1.67 [10/25/2016 4:10:03 PM]
PC HWID: 325B54614C010A1BEEF85549F5CA9602
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000BDDC7D314082
Type: Main Infinity-Box/Dongle S/N: DB7EBDDC Version: 0130.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
  Reply With Quote
Old 10-25-2016, 19:14   #12 (permalink)
Product Manager
 
InfinitySupport's Avatar
 
Join Date: Mar 2005
Location: infinity-box
Posts: 37,624
Member: 130995
Status: Offline
Thanks Meter: 34,077
Quote:
Originally Posted by rapper_louie05 View Post
HELP...

Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 10/25/2016 4:10:03 PM ----------
DongleManager [Infinity-Box] v1.67 [10/25/2016 4:10:03 PM]
PC HWID: 325B54614C010A1BEEF85549F5CA9602
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000BDDC7D314082
Type: Main Infinity-Box/Dongle S/N: DB7EBDDC Version: 0130.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME
  Reply With Quote
The Following 2 Users Say Thank You to InfinitySupport For This Useful Post:
Old 10-27-2016, 11:35   #13 (permalink)
No Life Poster
 
Join Date: Jan 2010
Location: Kurdistan Erbil
Posts: 1,808
Member: 1215266
Status: Offline
Thanks Meter: 109
DongleManager [Infinity-Box] v1.61 [27/10/2016 01:31:58 ]
PC HWID: 346B95C2B598323A5504A72A3C339597
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: USB Smart Card Reader 0
HWID: 0006757720281292
Box/Dongle Serial No (S/N): 88317577
Firmware version: 0122.02
Box/Dongle Status: 6A
"UK edition" status: Off
Last launched Application: 0030 v.0223
Active modules:
- 00: inf v.0134
- 03: [BEST] v.0122
- 0E: hua
Online Service Account: http://www.infinity-box.com/service
- Username: 0388317577
- Password: HIJKllmn
Box/Dongle key: 7FEE03079917AF7B
Box/Dongle Identification data is damaged, ErrorCode #6A


plz my dongle activa hua and cm2 and best
  Reply With Quote
The Following User Says Thank You to tornado779 For This Useful Post:
Old 10-27-2016, 20:38   #14 (permalink)
Product Supporter
 
Join Date: May 2005
Posts: 24,266
Member: 148515
Status: Offline
Thanks Meter: 13,926
Quote:
Originally Posted by tornado779 View Post
DongleManager [Infinity-Box] v1.61 [27/10/2016 01:31:58 ]
PC HWID: 346B95C2B598323A5504A72A3C339597
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: USB Smart Card Reader 0
HWID: 0006757720281292
Box/Dongle Serial No (S/N): 88317577
Firmware version: 0122.02
Box/Dongle Status: 6A
"UK edition" status: Off
Last launched Application: 0030 v.0223
Active modules:
- 00: inf v.0134
- 03: [BEST] v.0122
- 0E: hua
Online Service Account: http://www.infinity-box.com/service
- Username: 0388317577
- Password: HIJKllmn
Box/Dongle key: 7FEE03079917AF7B
Box/Dongle Identification data is damaged, ErrorCode #6A


plz my dongle activa hua and cm2 and best
Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME
  Reply With Quote
The Following User Says Thank You to InfinityHelp For This Useful Post:
Old 10-29-2016, 06:13   #15 (permalink)
No Life Poster
 
Join Date: Mar 2007
Location: Chandpur U.P.West India
Posts: 547
Member: 472592
Status: Offline
Sonork: 100.1664052
Thanks Meter: 144
Donate money to this user
Please Help ASAP

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 10/29/2016 10:41:27 AM ----------
DongleManager [Infinity-Box] v1.67 [10/29/2016 10:41:27 AM]
PC HWID: EE35725F808505039C03A63DD25A8093
Card-Reader: FT SCR2000 1
HWID: 01089E8024881292
Type: Main Infinity-Box/Dongle S/N: D3889E80 Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
  Reply With Quote
The Following User Says Thank You to farsi_007 For This Useful Post:
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 



All times are GMT +1. The time now is 13:18.



Powered by Searchlight © 2019 Axivo Inc.
vBulletin Optimisation provided by vB Optimise (Pro) - vBulletin Mods & Addons Copyright © 2019 DragonByte Technologies Ltd.
- GSM Hosting Ltd. - 1999-2017 -
Page generated in 0.45391 seconds with 8 queries

SEO by vBSEO