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Old 02-11-2017, 20:42   #151 (permalink)
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Quote:
Originally Posted by chawkielbenz View Post
i read and i do it after i formating my pc when i reinstal i have a broblem my windows is new and i have a problem dongle misconfiguration code 57
Please click here for instruction
 
Old 02-11-2017, 21:02   #152 (permalink)
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1Uninstall any kind of usb trace/spy/sharing software and do not use it in future
2. Kill in your PC Device Manager all processes with name like usb3monitor
i don't have usb3monitor in my device manager
and usb trace/spy/sharing i dont know what is it give me exemple maybe i have it
 
Old 02-12-2017, 01:33   #153 (permalink)
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Quote:
Originally Posted by chawkielbenz View Post
1Uninstall any kind of usb trace/spy/sharing software and do not use it in future
2. Kill in your PC Device Manager all processes with name like usb3monitor
i don't have usb3monitor in my device manager
and usb trace/spy/sharing i dont know what is it give me exemple maybe i have it
What is the reason to ask the same questions via e-mail and in forum at the same time ?
 
Old 02-13-2017, 00:03   #154 (permalink)
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problem solved thanks team
 
Old 02-20-2017, 10:17   #155 (permalink)
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dongle misconfiguration code 57

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 20.02.2017 12:17:09 ----------
DongleManager [Infinity-Box] v1.67 [20.02.2017 12:17:09]
PC HWID: 451C982CA9F301CF04C67B2E3554C0D1
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0109936E24881292
Type: Main Infinity-Box/Dongle S/N: D297936E Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
 
Old 02-20-2017, 21:16   #156 (permalink)
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Quote:
Originally Posted by Basol38 View Post
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 20.02.2017 12:17:09 ----------
DongleManager [Infinity-Box] v1.67 [20.02.2017 12:17:09]
PC HWID: 451C982CA9F301CF04C67B2E3554C0D1
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0109936E24881292
Type: Main Infinity-Box/Dongle S/N: D297936E Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Hello,

What to do - http://www.infinity-box.com/support/?r=4
 
Old 02-20-2017, 22:00   #157 (permalink)
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Quote:
Originally Posted by InfinitySupport View Post
infinity team pls help me

cm2 exe error>Dongle misconfiguration

best exe error>Dongle is blocked

dongle maneger 1.67 update dongle firmware error


Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 20.02.2017 22:59:04 ----------
DongleManager [Infinity-Box] v1.67 [20.02.2017 22:59:04]
PC HWID: 451C982CA9F301CF04C67B2E3554C0D1
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0109936E24881292
Type: Main Infinity-Box/Dongle S/N: D297936E Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

dongle manager 1.67 read dongle :

DongleManager [Infinity-Box] v1.67 [20.02.2017 23:00:12]
PC HWID: 451C982CA9F301CF04C67B2E3554C0D1
Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0109936E24881292
Box/Dongle Serial No (S/N): D297936E
Firmware version: 0134.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK edition" status: Off
Last launched Application: 0034 v.0100
=> Activations:
- 00: Main Infinity-Box/Dongle v.0134
- 03: [BEST] v.0122
Diagnostic Key: 7FC331A46DD01194
 
Old 02-24-2017, 07:47   #158 (permalink)
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Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 24.02.2017 11:35:29 ----------
DongleManager [Infinity-Box] v1.67 [24.02.2017 11:35:29]
PC HWID: 944E0DD2C868045E9AB257D1BD84C6DD
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002C67600001942
Type: Main Infinity-Box/Dongle S/N: A497C676 Version: 0135.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
 
Old 02-24-2017, 16:32   #159 (permalink)
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Join Date: Mar 2005
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Quote:
Originally Posted by Basol38 View Post
infinity team pls help me

cm2 exe error>Dongle misconfiguration

best exe error>Dongle is blocked

dongle maneger 1.67 update dongle firmware error


Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 20.02.2017 22:59:04 ----------
DongleManager [Infinity-Box] v1.67 [20.02.2017 22:59:04]
PC HWID: 451C982CA9F301CF04C67B2E3554C0D1
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0109936E24881292
Type: Main Infinity-Box/Dongle S/N: D297936E Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

dongle manager 1.67 read dongle :

DongleManager [Infinity-Box] v1.67 [20.02.2017 23:00:12]
PC HWID: 451C982CA9F301CF04C67B2E3554C0D1
Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0109936E24881292
Box/Dongle Serial No (S/N): D297936E
Firmware version: 0134.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK edition" status: Off
Last launched Application: 0034 v.0100
=> Activations:
- 00: Main Infinity-Box/Dongle v.0134
- 03: [BEST] v.0122
Diagnostic Key: 7FC331A46DD01194
Hello,

What to do - http://www.infinity-box.com/support/?r=4
There is a special instruction there for your case
 
Old 02-24-2017, 16:33   #160 (permalink)
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Location: infinity-box
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Quote:
Originally Posted by Farruhjon View Post
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 24.02.2017 11:35:29 ----------
DongleManager [Infinity-Box] v1.67 [24.02.2017 11:35:29]
PC HWID: 944E0DD2C868045E9AB257D1BD84C6DD
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002C67600001942
Type: Main Infinity-Box/Dongle S/N: A497C676 Version: 0135.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
As I can see it's already fixed. Right ?
 
Old 02-28-2017, 12:57   #161 (permalink)
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hi my name urwinder, facing error on my box
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 28-02-2017 17:26:00 ----------
DongleManager [Infinity-Box] v1.64 [28-02-2017 17:26:00]
PC HWID: CE2249E42D84F3A69C3717D3AFEB52F0
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00005A200EFE4082
Type: Main Infinity-Box/Dongle S/N: B99F5A20 Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged.
 
Old 03-01-2017, 07:38   #162 (permalink)
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Quote:
Originally Posted by raman13 View Post
hi my name urwinder, facing error on my box
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 28-02-2017 17:26:00 ----------
DongleManager [Infinity-Box] v1.64 [28-02-2017 17:26:00]
PC HWID: CE2249E42D84F3A69C3717D3AFEB52F0
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00005A200EFE4082
Type: Main Infinity-Box/Dongle S/N: B99F5A20 Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged.

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME
 
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Old 03-01-2017, 11:12   #163 (permalink)
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My Dongle is misconfiguration


Isent an e-mail to [email protected]


plz help
DongleManager [Infinity-Box] v1.64 [01/03/2017 01:12:29 ã]
PC HWID: B05822AB934974E0B96205128263030C
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0007A98208771292
Box/Dongle Serial No (S/N): 74D3A982
Firmware version: 0122.02
Box/Dongle Status: 6A
"UK edition" status: Off
Last launched Application: 0030 v.0223
=> Activations:
- 03: [BEST] v.0122
- 0A: Test Version
Box/Dongle key: 7F690459DEF57B09
=> Box/Dongle misconfiguration. ErrorCode #6A
 
Old 03-01-2017, 11:28   #164 (permalink)
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Quote:
Originally Posted by saydbrka View Post
My Dongle is misconfiguration


Isent an e-mail to [email protected]


plz help
DongleManager [Infinity-Box] v1.64 [01/03/2017 01:12:29 ã]
PC HWID: B05822AB934974E0B96205128263030C
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0007A98208771292
Box/Dongle Serial No (S/N): 74D3A982
Firmware version: 0122.02
Box/Dongle Status: 6A
"UK edition" status: Off
Last launched Application: 0030 v.0223
=> Activations:
- 03: [BEST] v.0122
- 0A: Test Version
Box/Dongle key: 7F690459DEF57B09
=> Box/Dongle misconfiguration. ErrorCode #6A
Delivery has failed to these recipients or groups:

[email protected]
The format of the email address isn't correct. A correct address looks like this: [email protected]. Please check the recipient's email address and try to resend the message.








Diagnostic information for administrators:

Generating server: DBXPR03MB253.eurprd03.prod.outlook.com
[email protected]
Remote Server returned '501 5.1.3 Invalid address'
Original message headers:

Received: from DBXPR03MB253.eurprd03.prod.outlook.com ([169.254.5.222]) by
DBXPR03MB253.eurprd03.prod.outlook.com ([169.254.5.222]) with mapi id
15.01.0933.020; Wed, 1 Mar 2017 08:19:46 +0000
MIME-Version: 1.0
Content-Type: text/plain
Date: Wed, 1 Mar 2017 08:19:46 +0000
Message-ID:
<DBXPR03MB253A2798C5C578AB5FF7B91DA290@DBXPR03MB25 3.eurprd03.prod.outlook.com>
Subject: help
 
Old 03-02-2017, 07:40   #165 (permalink)
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Join Date: Jun 2009
Location: private
Posts: 36,458
Member: 1043909
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Thanks Meter: 60,926
Quote:
Originally Posted by saydbrka View Post
My Dongle is misconfiguration


Isent an e-mail to [email protected]


plz help
DongleManager [Infinity-Box] v1.64 [01/03/2017 01:12:29 ã]
PC HWID: B05822AB934974E0B96205128263030C
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0007A98208771292
Box/Dongle Serial No (S/N): 74D3A982
Firmware version: 0122.02
Box/Dongle Status: 6A
"UK edition" status: Off
Last launched Application: 0030 v.0223
=> Activations:
- 03: [BEST] v.0122
- 0A: Test Version
Box/Dongle key: 7F690459DEF57B09
=> Box/Dongle misconfiguration. ErrorCode #6A

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME
 
The Following User Says Thank You to YellowBoss For This Useful Post:
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