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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 10-06-2016, 09:15   #1 (permalink)
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Dongle misconfiguration. How to fix


==== [06.10.2016 10:55:57] ====
Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
HWID: 00013C87FF021982
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 06.10.2016 10:56:14 ----------
DongleManager [Infinity-Box] v1.66 [06.10.2016 10:56:14]
PC HWID: 57CC45E839FB40709BC91FEA8F29BDCD
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00013C87FF021982
Type: Main Infinity-Box/Dongle S/N: 04E53C87 Version: 0134.02
Соединение с сервером
Соединение с сервером установлено
Проверка версии DongleManager...
Версия DongleManager проверена
Проверка идентификации ключа...
Авторизация на сервере...
Сбой авторизации:
Сервер сообщает об ошибке:[0031] Dongle identification data damaged
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Old 10-06-2016, 09:18   #2 (permalink)
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Quote:
Originally Posted by kumgro View Post
==== [06.10.2016 10:55:57] ====
Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
HWID: 00013C87FF021982
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 06.10.2016 10:56:14 ----------
DongleManager [Infinity-Box] v1.66 [06.10.2016 10:56:14]
PC HWID: 57CC45E839FB40709BC91FEA8F29BDCD
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00013C87FF021982
Type: Main Infinity-Box/Dongle S/N: 04E53C87 Version: 0134.02
Соединение с сервером
Соединение с сервером установлено
Проверка версии DongleManager...
Версия DongleManager проверена
Проверка идентификации ключа...
Авторизация на сервере...
Сбой авторизации:
Сервер сообщает об ошибке:[0031] Dongle identification data damaged
Hello,

What to do - Dongle misconfiguration - How to fix - GSM-Forum
File fault.bin helps to understand how to solve the problem fast.
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