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10-17-2016, 13:21
| #1 (permalink) |
| No Life Poster   Join Date: Oct 2007 Location: Dera Ismail Khan (KPK) Pak
Posts: 2,544
Member: 613449 Status: Offline Sonork: 100.1614074 Thanks Meter: 634 | Dongle misconfiguration. How to fix Box/Dongle found: Main Infinity-Box/Dongle ---------- Process started: 10/17/2016 4:23:25 AM ---------- DongleManager [Infinity-Box] v1.64 [10/17/2016 4:23:25 AM] PC HWID: 832B03332701A266A7A01D3B65EE4E1A Card-Reader: Axalto e-gate 0 HWID: 0002639900001942 Type: Main Infinity-Box/Dongle S/N: AF7C6399 Version: 0134.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server reported error:[0031] Dongle identification data damaged. Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum Box/Dongle type selected: Main Infinity-Box/Dongle Box/Dongle found: Main Infinity-Box/Dongle ---------- Process started: 10/17/2016 5:24:43 AM ---------- DongleManager [Infinity-Box] v1.66 [10/17/2016 5:24:43 AM] PC HWID: 832B03332701A266A7A01D3B65EE4E1A Card-Reader: Axalto e-gate 0 HWID: 0002639900001942 Type: Main Infinity-Box/Dongle S/N: AF7C6399 Version: 0134.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum |
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| The Following User Says Thank You to rahihimkhan For This Useful Post: |
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10-17-2016, 15:13
| #2 (permalink) | |
| Product Supporter  Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software. What to do now: - Run DongleManager.exe - Update Dongle firmware now ONLY ONE TIME | |
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| The Following 3 Users Say Thank You to YellowBoss For This Useful Post: |
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10-17-2016, 15:19
| #3 (permalink) | |
| No Life Poster Join Date: Oct 2007 Location: Dera Ismail Khan (KPK) Pak
Posts: 2,544
Member: 613449 Status: Offline Sonork: 100.1614074 Thanks Meter: 634 | Quote:
thank my dear infinity team | |
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| The Following User Says Thank You to rahihimkhan For This Useful Post: |
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12-15-2016, 11:17
| #4 (permalink) |
| Freak Poster  Join Date: Nov 2007 Location: Azerbaijan
Posts: 416
Member: 622715 Status: Offline Thanks Meter: 82 | same problem? please help DongleManager [Infinity-Box] v1.67 [15.12.2016 13:16:38] PC HWID: 1680F5D9DCA181D628BAB493C1AFD2B9 Scanning... Box/Dongle found: [BEST] Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0101788710321292 Box/Dongle Serial No (S/N): 5DF87887 Firmware version: 0122.02 Box/Dongle misconfiguration Diagnostic code: 6A "UK edition" status: Off Last launched Application: 0030 v.0223 => Activations: - 00: Main Infinity-Box/Dongle v.0134 - 03: [BEST] v.0122 Diagnostic Key: 7F2BFAE1CE60B6B1 after update dongle log Box/Dongle type selected: [BEST] Box/Dongle found: [BEST] ---------- Process started: 15.12.2016 13:17:12 ---------- DongleManager [Infinity-Box] v1.67 [15.12.2016 13:17:12] PC HWID: 1680F5D9DCA181D628BAB493C1AFD2B9 Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0101788710321292 Type: [BEST] S/N: 5DF87887 Version: 0122.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 |
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| The Following 2 Users Say Thank You to tronuka37693769 For This Useful Post: |
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12-15-2016, 22:16
| #5 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
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| The Following User Says Thank You to YellowBoss For This Useful Post: |
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12-16-2016, 10:33
| #6 (permalink) | |
| Freak Poster Join Date: Nov 2007 Location: Azerbaijan
Posts: 416
Member: 622715 Status: Offline Thanks Meter: 82 | Quote:
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| The Following User Says Thank You to tronuka37693769 For This Useful Post: |
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12-18-2016, 09:46
| #7 (permalink) |
| Freak Poster  Join Date: Dec 2007
Posts: 291
Member: 666813 Status: Offline Thanks Meter: 88 | SIR MY DONGLE ALSO SAME PROBLEM IT SAYS Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 |
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| The Following User Says Thank You to lavlesh jain For This Useful Post: |
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12-25-2016, 05:35
| #8 (permalink) | |
| Freak Poster Join Date: Mar 2008
Posts: 250
Member: 731314 Status: Offline Sonork: 100.1591813 Thanks Meter: 81 | My dongle misconfigaration problem and also not update firmware Quote:
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| The Following User Says Thank You to golam_maula For This Useful Post: |
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12-27-2016, 15:10
| #10 (permalink) | |
| Freak Poster Join Date: Dec 2007
Posts: 291
Member: 666813 Status: Offline Thanks Meter: 88 | Quote:
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12-27-2016, 18:49
| #11 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
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| The Following 2 Users Say Thank You to YellowBoss For This Useful Post: |
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02-06-2017, 09:38
| #12 (permalink) |
| Freak Poster  Join Date: Nov 2013 Location: Russia
Posts: 425
Member: 2063130 Status: Offline Thanks Meter: 148 | helpppp DongleManager [Infinity-Box] v1.67 [06.02.2017 11:02:19] PC HWID: 3E24BBF9D2067EDCDCA0A5AA12CD9C33 Scanning... Box/Dongle found: [BEST] Card-Reader: FT SCR2000 0 HWID: 0100A67D08B51292 Box/Dongle Serial No (S/N): 9D5CA67D Firmware version: 0122.02 "UK edition" status: Off Last launched Application: 0030 v.0158 => Activations: - 00: Main Infinity-Box/Dongle v.0135 - 03: [BEST] v.0122 => Box/Dongle misconfiguration. Contact to support ! after update hua tool activation not work |
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02-06-2017, 21:57
| #13 (permalink) | |
| Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,227 | Quote:
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| The Following User Says Thank You to InfinitySupport For This Useful Post: |
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03-25-2017, 20:20
| #14 (permalink) |
| Freak Poster Join Date: Sep 2006
Posts: 199
Member: 355303 Status: Offline Thanks Meter: 7 | Box/Dongle type selected: [BEST] Box/Dongle found: [BEST] ---------- Process started: 25/03/2017 09:21:31 AM ---------- DongleManager [Infinity-Box] v1.68 [25/03/2017 09:21:31 AM] PC HWID: 55CE226A09786C41789B40C32164D80F Card-Reader: FT SCR2000 0 HWID: 0102A27820281292 Type: [BEST] S/N: D548A278 Version: 0122.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 same problem with me |
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| The Following User Says Thank You to mena_ishak For This Useful Post: |
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03-25-2017, 21:19
| #15 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software. What to do now: 1. Install required Card-Reader Drivers: - File with Drivers: CardReader_Fetian_FT2K.7z - File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 Download files - http://www.infinity-box.com/support/?r=6 Also you can insert Smart-Card into another Card-Reader. 2. - Install latest Infinity software updates - Run DongleManager - Update Dongle firmware | |
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| The Following 3 Users Say Thank You to InfinityHelp For This Useful Post: |
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