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10-13-2019, 19:36
| #62 (permalink) | |
| Product Supporter  Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
- Run DongleManager - https://www.infinity-box.com/support/?r=5 - Update Dongle firmware now IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again ! | |
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| The Following User Says Thank You to YellowBoss For This Useful Post: |
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10-14-2019, 08:20
| #63 (permalink) | |
| Freak Poster  Join Date: Oct 2012 Location: sadar cantt lahore
Posts: 315
Member: 1821487 Status: Offline Thanks Meter: 18 | Quote:
thnx bro my problem solve now. | |
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07-30-2020, 07:13
| #64 (permalink) |
| Junior Member Join Date: May 2018
Posts: 2
Member: 2839578 Status: Offline Thanks Meter: 0 | warning ; dongel misconfiguration === DongleManager [Infinity] v1.80 [7/30/2020 11:06:57] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0000629320;;;;;;;; Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 13EF6'''' Firmware version: 0143.02 Box/Dongle misconfiguration Diagnostic code: 66 "UK Edition" status: Off Last launched Application: 0030 v.0143 => Activations: - 00: Infinity-Box/Dongle v0143 => Options: - Infinity-Box/Dongle |
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07-30-2020, 09:18
| #65 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
STEP 2: find file fault.bin STEP 3: upload file to https://mega.nz/ or send to support via e-mail - https://www.infinity-box.com/contact/ | |
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| The Following User Says Thank You to InfinityHelp For This Useful Post: |
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08-17-2020, 12:54
| #67 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
- Connect dongle/box to PC - Run DongleManager software - https://www.infinity-box.com/support/?r=5 - Read Box/Dongle serial number (S/N) DO NOT send screenshot/video but copy/paste text from software window ! | |
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10-24-2020, 12:36
| #68 (permalink) |
| Registered User Join Date: Dec 2013
Posts: 18
Member: 2086907 Status: Offline Thanks Meter: 2 | please help Box/Dongle misconfiguration. Contact to support ! === DongleManager [Infinity] v1.80 [24/10/2020 12:27:02] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0002CD0FFF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 2D05CD0F Firmware version: 0145.02 === Process started: 24/10/2020 12:27:07 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 thanks in advance |
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10-24-2020, 13:49
| #69 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
Probably there is a software conflict with the next application(s): C:\program files (x86)\intel\bluetooth\devmonsrv.exe C:\program files (x86)\intel\intel(r) usb 3.0 extensible host controller driver\application\iusb3mon.exe C:\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe C:\program files (x86)\nec electronics\usb 3.0 host controller driver\application\nusb3mon.exe C:\program files\via xhci uasp utility\usb3monitor.exe What to do: 1. Delete or rename files (see above) 2. Reboot PC 3. Delete fault.bn file 4. Update dongle firmware with DongleManager now 5. Run Infinity software. | |
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| The Following User Says Thank You to InfinityHelp For This Useful Post: |
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01-25-2021, 10:32
| #71 (permalink) | |
| No Life Poster  Join Date: Mar 2010 Location: djerba
Posts: 690
Member: 1269161 Status: Offline Thanks Meter: 119 | Quote:
Code: === DongleManager [Infinity] v1.80 [25/01/2021 10:30:49] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0003296FFF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 35D9296F Firmware version: 0147.02 === Process started: 25/01/2021 10:30:52 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 | |
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01-25-2021, 10:55
| #72 (permalink) |
| No Life Poster  Join Date: Mar 2006 Location: Indonesia(Jambi)
Posts: 851
Member: 246444 Status: Offline Thanks Meter: 124 | === DongleManager [Infinity] v1.80 [25/01/2021 13:14:50] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0108766324881292 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): D2CC7663 Firmware version: 0147.02 === Process started: 25/01/2021 13:14:57 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 help dear infinity team |
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01-25-2021, 12:41
| #73 (permalink) |
| Junior Member Join Date: Jul 2014
Posts: 3
Member: 2221754 Status: Offline Thanks Meter: 0 | pleas help help === DongleManager [Infinity] v1.81 [1/25/2021 12:37:51] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: Generic EMV Smartcard Reader 1 HWID: 00025B0A00001942 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 99635B0A Firmware version: 0146.02 === Process started: 1/25/2021 12:37:53 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Write to |
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01-25-2021, 16:36
| #74 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
Please make step-by-step NOW: - reboot PC - update dongle with DongleManager - delete fault.bin file (if any) Before run Infinity CM2MT2 always close boot-helper installation package ! | |
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01-25-2021, 16:38
| #75 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
Please make step-by-step NOW: - reboot PC - update dongle with DongleManager - delete fault.bin file (if any) Before run Infinity CM2MT2 always close boot-helper installation package ! | |
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