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-   -   Dongle misconfiguration - How to fix (http://forum.gsmhosting.com/vbb/f296/dongle-misconfiguration-how-fix-2588849/)

YellowBoss 04-15-2019 14:14

Dongle misconfiguration - How to fix
 
Dear Friends,

Dongle misconfiguration may be a result of software or drivers conflicts or something like that.

How to solve:

Check Box/Dongle status:
- Run DongleManager
- Read S/N (Serial Number)
- You will see an error message and Diagnostic Code

Diagnostic Code #57:
- Uninstall any kind of usb trace/spy/sharing software and do not use it in future
- Kill in your PC Device Manager all processes with name like usb3monitor
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (copy/paste text) and attach here fault.bin file.

Diagnostic Code #62:
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (copy/paste text) and attach here fault.bin file.

Other Diagnostic Code:
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (copy/paste text) and attach here fault.bin file.

- DO NOT send us screenshots but only text with explanation and Box/Dongle details are required !
- DO NOT update Box/Dongle with DongleManager without supporter confirmation otherwise your server account may be locked for a long time after 3 wrong tries to avoid Smart-Card damage !


- fault.bin file is located in folder with Infinity software that you run last time !
- External file storage services (like mega, 4shared etc.) will be ignored !
- Attach fault.bin file here in forum or use e-mail !



Previous thread is here

jrbravo 04-15-2019 18:59

Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

YellowBoss 04-15-2019 19:25

Quote:

Originally Posted by jrbravo (Post 13620632)
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

What is your dongle S/N ?

sagez gsm1 04-24-2019 20:44

Please help me. I recently got active dongles, but it will not open after two days
smart-card misconfiguration ! contact to support

=== DongleManager [Infinity] v1.72 [4/24/2019 22:59:42] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001159D13114082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 8E58159D
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0034 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 07: #7
Diagnostic Key: 7FCD3916BA929DA5

YellowBoss 04-24-2019 23:50

Quote:

Originally Posted by sagez gsm1 (Post 13632684)
Please help me. I recently got active dongles, but it will not open after two days
smart-card misconfiguration ! contact to support

=== DongleManager [Infinity] v1.72 [4/24/2019 22:59:42] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001159D13114082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 8E58159D
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0034 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 07: #7
Diagnostic Key: 7FCD3916BA929DA5

Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

sagez gsm1 04-25-2019 00:07

Quote:

Originally Posted by YellowBoss (Post 13632887)
Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !


thanx YellowBoss problem solved ..
Code:

=== DongleManager [Infinity] v1.72 [4/25/2019 2:35:11] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001159D13114082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 8E58159D
Firmware version: 0137.02
=== Process started: 4/25/2019 2:35:12 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 4/25/2019 2:35:34 ===
=== DongleManager [Infinity] v1.72 [4/25/2019 2:35:34] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001159D13114082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 8E58159D
Firmware version: 0137.02
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 07: #7


achraf1979 04-25-2019 22:15

=== DongleManager [Infinity] v1.72 [25/04/2019 21:12:29] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01038A5C1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D5E88A5C
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 59
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: #7
Diagnostic Key: 7FFF8D1634E12500

help me

Oyetunde Semiu 04-25-2019 22:27

Quote:

Originally Posted by achraf1979 (Post 13634420)
=== DongleManager [Infinity] v1.72 [25/04/2019 21:12:29] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01038A5C1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D5E88A5C
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 59
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: #7
Diagnostic Key: 7FFF8D1634E12500

help me

It seems Your dongle is expired , try to renew it

hashmat21 04-26-2019 07:21

how to fix
 
=== DongleManager [Infinity] v1.70 [4/26/2019 10:22:29] ===
Searching...
Dongle can't be found:
Card with specified AID is not found

InfinityHelp 04-26-2019 09:34

Quote:

Originally Posted by achraf1979 (Post 13634420)
=== DongleManager [Infinity] v1.72 [25/04/2019 21:12:29] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01038A5C1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D5E88A5C
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 59
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: #7
Diagnostic Key: 7FFF8D1634E12500

help me

Attach fault.bin file here (file is in folder with CM2 software) or send e-mail with file and problem info to:
help [at] infinity-box.com

InfinityHelp 04-26-2019 09:35

Quote:

Originally Posted by hashmat21 (Post 13634611)
=== DongleManager [Infinity] v1.70 [4/26/2019 10:22:29] ===
Searching...
Dongle can't be found:
Card with specified AID is not found

Hello,

- Connect dongle/box to PC
- Run CardID software - https://www.infinity-box.com/support/?r=7
- Select Card-Reader
- Click to "Read" button

DO NOT send screenshot/video but copy/paste text from software window !

achraf1979 04-26-2019 10:37

Quote:

Originally Posted by achraf1979 (Post 13634420)
=== DongleManager [Infinity] v1.72 [25/04/2019 21:12:29] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01038A5C1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D5E88A5C
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 59
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: #7
Diagnostic Key: 7FFF8D1634E12500

help me


https://mega.nz/#!nRUG2ChI!UO6bZ8U0n...cZzRJfuheubPAE

muhned 04-26-2019 20:35

hello

=== DongleManager [Infinity] v1.72 [26/04/2019 21:11:07] ===
Searching...
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 0007647114D11292
Box/Dongle found: [BEST]
Serial No (S/N): 7A506471
Firmware version: 0122.02
"UK Edition" status: Off
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v.0000
- 03: [BEST] v.0000
=> Box/Dongle misconfiguration. Contact to support !

working dongle best and cm2 mtk @qulcom ...

only cm2mt2 not work

InfinityHelp 04-27-2019 14:26

Quote:

Originally Posted by muhned (Post 13635608)
hello

=== DongleManager [Infinity] v1.72 [26/04/2019 21:11:07] ===
Searching...
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 0007647114D11292
Box/Dongle found: [BEST]
Serial No (S/N): 7A506471
Firmware version: 0122.02
"UK Edition" status: Off
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v.0000
- 03: [BEST] v.0000
=> Box/Dongle misconfiguration. Contact to support !

working dongle best and cm2 mtk @qulcom ...

only cm2mt2 not work

try to update dongle firmware now. result ?

InfinityHelp 04-27-2019 14:27

Quote:

Originally Posted by achraf1979 (Post 13634420)
=== DongleManager [Infinity] v1.72 [25/04/2019 21:12:29] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01038A5C1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D5E88A5C
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 59
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: #7
Diagnostic Key: 7FFF8D1634E12500

help me

what was the reason to trace Infinity software usb communication ?


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