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-   -   Dongle misconfiguration - How to fix (http://forum.gsmhosting.com/vbb/f296/dongle-misconfiguration-how-fix-2588849/)

YellowBoss 04-15-2019 13:14

Dongle misconfiguration - How to fix
 
Dear Friends,

Dongle misconfiguration may be a result of software or drivers conflicts or something like that.

How to solve:

Check Box/Dongle status:
- Run DongleManager
- Read S/N (Serial Number)
- You will see an error message and Diagnostic Code

Diagnostic Code #57:
- Uninstall any kind of usb trace/spy/sharing software and do not use it in future
- Kill in your PC Device Manager all processes with name like usb3monitor
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (copy/paste text) and attach here fault.bin file.

Diagnostic Code #62:
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (copy/paste text) and attach here fault.bin file.

Other Diagnostic Code:
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (copy/paste text) and attach here fault.bin file.

- DO NOT send us screenshots but only text with explanation and Box/Dongle details are required !
- DO NOT update Box/Dongle with DongleManager without supporter confirmation otherwise your server account may be locked for a long time after 3 wrong tries to avoid Smart-Card damage !


- fault.bin file is located in folder with Infinity software that you run last time !
- External file storage services (like mega, 4shared etc.) will be ignored !
- Attach fault.bin file here in forum or use e-mail !



Previous thread is here

jrbravo 04-15-2019 17:59

Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

YellowBoss 04-15-2019 18:25

Quote:

Originally Posted by jrbravo (Post 13620632)
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

What is your dongle S/N ?

sagez gsm1 04-24-2019 19:44

Please help me. I recently got active dongles, but it will not open after two days
smart-card misconfiguration ! contact to support

=== DongleManager [Infinity] v1.72 [4/24/2019 22:59:42] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001159D13114082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 8E58159D
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0034 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 07: #7
Diagnostic Key: 7FCD3916BA929DA5

YellowBoss 04-24-2019 22:50

Quote:

Originally Posted by sagez gsm1 (Post 13632684)
Please help me. I recently got active dongles, but it will not open after two days
smart-card misconfiguration ! contact to support

=== DongleManager [Infinity] v1.72 [4/24/2019 22:59:42] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001159D13114082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 8E58159D
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0034 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 07: #7
Diagnostic Key: 7FCD3916BA929DA5

Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

sagez gsm1 04-24-2019 23:07

Quote:

Originally Posted by YellowBoss (Post 13632887)
Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !


thanx YellowBoss problem solved ..
Code:

=== DongleManager [Infinity] v1.72 [4/25/2019 2:35:11] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001159D13114082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 8E58159D
Firmware version: 0137.02
=== Process started: 4/25/2019 2:35:12 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 4/25/2019 2:35:34 ===
=== DongleManager [Infinity] v1.72 [4/25/2019 2:35:34] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001159D13114082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 8E58159D
Firmware version: 0137.02
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 07: #7


achraf1979 04-25-2019 21:15

=== DongleManager [Infinity] v1.72 [25/04/2019 21:12:29] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01038A5C1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D5E88A5C
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 59
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: #7
Diagnostic Key: 7FFF8D1634E12500

help me

Oyetunde Semiu 04-25-2019 21:27

Quote:

Originally Posted by achraf1979 (Post 13634420)
=== DongleManager [Infinity] v1.72 [25/04/2019 21:12:29] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01038A5C1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D5E88A5C
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 59
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: #7
Diagnostic Key: 7FFF8D1634E12500

help me

It seems Your dongle is expired , try to renew it

hashmat21 04-26-2019 06:21

how to fix
 
=== DongleManager [Infinity] v1.70 [4/26/2019 10:22:29] ===
Searching...
Dongle can't be found:
Card with specified AID is not found

InfinityHelp 04-26-2019 08:34

Quote:

Originally Posted by achraf1979 (Post 13634420)
=== DongleManager [Infinity] v1.72 [25/04/2019 21:12:29] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01038A5C1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D5E88A5C
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 59
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: #7
Diagnostic Key: 7FFF8D1634E12500

help me

Attach fault.bin file here (file is in folder with CM2 software) or send e-mail with file and problem info to:
help [at] infinity-box.com

InfinityHelp 04-26-2019 08:35

Quote:

Originally Posted by hashmat21 (Post 13634611)
=== DongleManager [Infinity] v1.70 [4/26/2019 10:22:29] ===
Searching...
Dongle can't be found:
Card with specified AID is not found

Hello,

- Connect dongle/box to PC
- Run CardID software - https://www.infinity-box.com/support/?r=7
- Select Card-Reader
- Click to "Read" button

DO NOT send screenshot/video but copy/paste text from software window !

achraf1979 04-26-2019 09:37

Quote:

Originally Posted by achraf1979 (Post 13634420)
=== DongleManager [Infinity] v1.72 [25/04/2019 21:12:29] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01038A5C1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D5E88A5C
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 59
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: #7
Diagnostic Key: 7FFF8D1634E12500

help me


https://mega.nz/#!nRUG2ChI!UO6bZ8U0n...cZzRJfuheubPAE

muhned 04-26-2019 19:35

hello

=== DongleManager [Infinity] v1.72 [26/04/2019 21:11:07] ===
Searching...
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 0007647114D11292
Box/Dongle found: [BEST]
Serial No (S/N): 7A506471
Firmware version: 0122.02
"UK Edition" status: Off
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v.0000
- 03: [BEST] v.0000
=> Box/Dongle misconfiguration. Contact to support !

working dongle best and cm2 mtk @qulcom ...

only cm2mt2 not work

InfinityHelp 04-27-2019 13:26

Quote:

Originally Posted by muhned (Post 13635608)
hello

=== DongleManager [Infinity] v1.72 [26/04/2019 21:11:07] ===
Searching...
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 0007647114D11292
Box/Dongle found: [BEST]
Serial No (S/N): 7A506471
Firmware version: 0122.02
"UK Edition" status: Off
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v.0000
- 03: [BEST] v.0000
=> Box/Dongle misconfiguration. Contact to support !

working dongle best and cm2 mtk @qulcom ...

only cm2mt2 not work

try to update dongle firmware now. result ?

InfinityHelp 04-27-2019 13:27

Quote:

Originally Posted by achraf1979 (Post 13634420)
=== DongleManager [Infinity] v1.72 [25/04/2019 21:12:29] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01038A5C1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D5E88A5C
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 59
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: #7
Diagnostic Key: 7FFF8D1634E12500

help me

what was the reason to trace Infinity software usb communication ?

adlene2005 04-27-2019 14:47

please active my dongle
 
=== DongleManager [Infinity] v1.70 [27/04/2019 14:45:16] ===
Searching...
Card-Reader: SCM Microsystems Inc. SCR33x USB Smart Card Reader 0
HWID: 0002926620281292
Box/Dongle found: [BEST]
Serial No (S/N): 96049266
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK Edition" status: Off
Last launched Application: 0034 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 03: [BEST] v.0122
- 07: module #07
Diagnostic Key: 7F743C8F29D1308F

muhned 04-27-2019 15:00

result :


=== DongleManager [Infinity] v1.72 [27/04/2019 16:49:38] ===
Searching...
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 0007647114D11292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 7A506471
Firmware version: 0122.02
=== Process started: 27/04/2019 16:51:40 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...

show error

scard transmit error

smart card api error #2148532271

achraf1979 04-27-2019 16:31

Quote:

Originally Posted by InfinityHelp (Post 13636250)
what was the reason to trace Infinity software usb communication ?

I have a tool in myvpc but not used with infinity software or any tool servicing gsm
Its for other service

InfinityHelp 04-27-2019 19:34

Quote:

Originally Posted by adlene2005 (Post 13636302)
=== DongleManager [Infinity] v1.70 [27/04/2019 14:45:16] ===
Searching...
Card-Reader: SCM Microsystems Inc. SCR33x USB Smart Card Reader 0
HWID: 0002926620281292
Box/Dongle found: [BEST]
Serial No (S/N): 96049266
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK Edition" status: Off
Last launched Application: 0034 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 03: [BEST] v.0122
- 07: module #07
Diagnostic Key: 7F743C8F29D1308F

Hello,

- Run DongleManager
- Update Dongle firmware now

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

InfinityHelp 04-27-2019 20:04

Quote:

Originally Posted by muhned (Post 13636313)
result :


=== DongleManager [Infinity] v1.72 [27/04/2019 16:49:38] ===
Searching...
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 0007647114D11292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 7A506471
Firmware version: 0122.02
=== Process started: 27/04/2019 16:51:40 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...

show error

scard transmit error

smart card api error #2148532271

As I can see card was updated well after that.
right ?

InfinityHelp 04-27-2019 20:19

Quote:

Originally Posted by achraf1979 (Post 13636408)
I have a tool in myvpc but not used with infinity software or any tool servicing gsm
Its for other service

Update dongle firmware now.
Next time (if any) I am afraid it will be no such ability any more.

muhned 04-28-2019 14:02

replace other smart card reader and update smart card ok

but not open after update cm2mt2

log


-------------------------------------
=== DongleManager [Infinity] v1.72 [27/04/2019 20:27:17] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0007647114D11292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 7A506471
Firmware version: 0122.02
=== Process started: 27/04/2019 20:27:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !


----------------------------


=== DongleManager [Infinity] v1.72 [27/04/2019 20:28:40] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0007647114D11292
Box/Dongle found: [BEST]
Serial No (S/N): 7A506471
Firmware version: 0122.02
"UK Edition" status: On
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 03: [BEST] v.0122

why cm2mt2 not opening

InfinityHelp 04-28-2019 14:26

Quote:

Originally Posted by muhned (Post 13637277)
replace other smart card reader and update smart card ok

but not open after update cm2mt2

log


-------------------------------------
=== DongleManager [Infinity] v1.72 [27/04/2019 20:27:17] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0007647114D11292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 7A506471
Firmware version: 0122.02
=== Process started: 27/04/2019 20:27:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !


----------------------------


=== DongleManager [Infinity] v1.72 [27/04/2019 20:28:40] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0007647114D11292
Box/Dongle found: [BEST]
Serial No (S/N): 7A506471
Firmware version: 0122.02
"UK Edition" status: On
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 03: [BEST] v.0122

why cm2mt2 not opening

Hello,

It looks like your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support - https://www.infinity-box.com/buy/

muhned 04-28-2019 15:07

thanks good support

regards

sajid r shaikh 05-11-2019 16:02

please help infinity team solve my problem
 
=== DongleManager [Infinity] v1.72 [5/11/2019 20:24:21] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00078C8508771292
Box/Dongle found: CDMA-Tool
Serial No (S/N): 45E58C85
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 01: CDMA-Tool v.0122
- 07: #7
Diagnostic Key: 7FC2E296655B8B5A

sajid r shaikh 05-11-2019 16:30

please help infinity team fast work pending on my table . please solve my problem fast

InfinitySupport 05-12-2019 20:45

Quote:

Originally Posted by sajid r shaikh (Post 13655098)
=== DongleManager [Infinity] v1.72 [5/11/2019 20:24:21] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00078C8508771292
Box/Dongle found: CDMA-Tool
Serial No (S/N): 45E58C85
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 01: CDMA-Tool v.0122
- 07: #7
Diagnostic Key: 7FC2E296655B8B5A

You have got an answer via e-mail already

Artemius 06-01-2019 07:12

=== DongleManager [Infinity] v1.72 [31.05.2019 15:14:45] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00009E8E0EFE4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): B8619E8E
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0030 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 03: [BEST] v.0122
- 07: #7
Diagnostic Key: 7F721D3DDBE139B2

It's happen after i was install programmer CH431A on PC but i need this for flashing routers, Please help

YellowBoss 06-01-2019 07:44

Quote:

Originally Posted by Artemius (Post 13679018)
=== DongleManager [Infinity] v1.72 [31.05.2019 15:14:45] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00009E8E0EFE4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): B8619E8E
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0030 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 03: [BEST] v.0122
- 07: #7
Diagnostic Key: 7F721D3DDBE139B2

It's happen after i was install programmer CH431A on PC but i need this for flashing routers, Please help

Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

Aymen2net 06-10-2019 12:12

=== DongleManager [Infinity] v1.72 [10/06/2019 12:02:41] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01089B5924881292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 0FDA9B59
Firmware version: 0122.02
=== Process started: 10/06/2019 12:02:42 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2


i uninstalled it and reinstall again also i deleted all softwares that could lead to that error but same probleme

InfinityHelp 06-10-2019 13:13

Quote:

Originally Posted by Aymen2net (Post 13688616)
=== DongleManager [Infinity] v1.72 [10/06/2019 12:02:41] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01089B5924881292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 0FDA9B59
Firmware version: 0122.02
=== Process started: 10/06/2019 12:02:42 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2


i uninstalled it and reinstall again also i deleted all softwares that could lead to that error but same probleme

Attach fault.bin file here or send e-mail with file and problem info to:
help [at] infinity-box.com

Aymen2net 06-10-2019 13:25

[IMG]https://i.ibb.co/pJpwzzP/Sans-titre.jpg[/IMG]

i couldn't find fault.bin

Aymen2net 06-11-2019 11:09

now it shows error dongle blocked

InfinityHelp 06-11-2019 15:29

Quote:

Originally Posted by Aymen2net (Post 13688616)
.... also i deleted all softwares that could lead to that error but same probleme

What was that software ?

Aymen2net 06-12-2019 08:54

Cracked softwares, team viewer... ( it worked well before even when cracked softwares was there)

Aymen2net 06-12-2019 08:59

The probleme started when i inserted a multimedia hard drive and installed drives.... After that the probleme started. " Memup " i installed setup and drivers... Help please i need infinity to work again because i use it alot

Aymen2net 06-12-2019 11:53

i tried even to install it on another windows but same error ... what is happening ? whats the probleme ?

InfinityHelp 06-12-2019 19:15

@Aymen2net
update dongle firmware now

quasim0438 06-13-2019 10:49

plz solve my problem.
 
---------------------------------------
warning. dongle misconfiguration.
--------------------------------------


=== DongleManager [Infinity] v1.70 [6/13/2019 14:41:18] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0103866B20281292
Box/Dongle found: [BEST]
Serial No (S/N): EDC8866B
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK Edition" status: Off
Last launched Application: 0031 v.0127
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 03: [BEST] v.0122
Diagnostic Key: 7F33EC86B5E64345

InfinityHelp 06-13-2019 12:27

Quote:

Originally Posted by quasim0438 (Post 13692584)
---------------------------------------
warning. dongle misconfiguration.
--------------------------------------


=== DongleManager [Infinity] v1.70 [6/13/2019 14:41:18] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0103866B20281292
Box/Dongle found: [BEST]
Serial No (S/N): EDC8866B
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK Edition" status: Off
Last launched Application: 0031 v.0127
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 03: [BEST] v.0122
Diagnostic Key: 7F33EC86B5E64345

As I can see it's already fixed. Right ?

ReOnik 06-27-2019 11:34

Please HELP...
 
=== DongleManager [Infinity] v1.72 [27.06.2019 13:28:54] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000127C57D314082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): DB7527C5
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0030 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v.0137
Diagnostic Key: 7F77B5FC191C3862

При запуске любой программы пишет "Dongle misconfiguration"... Уже не знаю что делать

YellowBoss 06-27-2019 16:16

Quote:

Originally Posted by ReOnik (Post 13711872)
=== DongleManager [Infinity] v1.72 [27.06.2019 13:28:54] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000127C57D314082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): DB7527C5
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0030 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v.0137
Diagnostic Key: 7F77B5FC191C3862

При запуске любой программы пишет "Dongle misconfiguration"... Уже не знаю что делать

Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

ayaz p 07-13-2019 17:24

card config errr
 
=== DongleManager [Infinity] v1.72 [7/13/2019 21:21:10] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000019E50EFE4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): B4D119E5
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0036 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 07: #7
Diagnostic Key: 7FCF0BF2BBD9139E



=== DongleManager [Infinity] v1.72 [7/13/2019 21:23:28] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000019E50EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): B4D119E5
Firmware version: 0137.02
=== Process started: 7/13/2019 21:23:30 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

YellowBoss 07-13-2019 20:10

Quote:

Originally Posted by ayaz p (Post 13734131)
=== DongleManager [Infinity] v1.72 [7/13/2019 21:21:10] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000019E50EFE4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): B4D119E5
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0036 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 07: #7
Diagnostic Key: 7FCF0BF2BBD9139E



=== DongleManager [Infinity] v1.72 [7/13/2019 21:23:28] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000019E50EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): B4D119E5
Firmware version: 0137.02
=== Process started: 7/13/2019 21:23:30 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

kim bryce padre 07-14-2019 10:05

warning. dongle misconfiguration.

=== DongleManager [Infinity] v1.72 [7/14/2019 17:03:16] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000C4B81A224082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 331DC4B8
Firmware version: 0136.02
=== Process started: 7/14/2019 17:03:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

ayaz p 07-14-2019 13:19

thanks my problem solve

combinefile 07-14-2019 13:42

DongleManager [Infinity-Box] v1.67 [7/14/2019 5:34:41 PM]
PC HWID: 36BA2B07E7442D9B50EF7C0359D0A99C
Scanning...
Box/Dongle found: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00057B8715BF1292
Box/Dongle Serial No (S/N): DD487B87
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK edition" status: Off
Last launched Application: 0030 v.0229
=> Activations:
- 03: [BEST] v.0122
Diagnostic Key: 7F571397275C2A64

ayaz p 07-14-2019 14:43

contact me bro i can try to solve your problem

YellowBoss 07-14-2019 23:04

Quote:

Originally Posted by ayaz p (Post 13735221)
contact me bro i can try to solve your problem

It's really interesting offer

YellowBoss 07-14-2019 23:05

Quote:

Originally Posted by kim bryce padre (Post 13734832)
warning. dongle misconfiguration.

=== DongleManager [Infinity] v1.72 [7/14/2019 17:03:16] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000C4B81A224082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 331DC4B8
Firmware version: 0136.02
=== Process started: 7/14/2019 17:03:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Do you have any kind of sharing/trace/sniff/debug software installed and running ?

Please do not use external file sharing servers and attach fault.bin file here or send e-mail with file and problem info to:
help [at] infinity-box.com


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