exactly the same, not getting a fault bin file either

please read instruction regarding error #57 once again, fault.bin file is not required. after that update dongle firmware.

=== DongleManager [Infinity] v1.72 [16/11/2019 09:59:48] ===
Box/Dongle type selected: [BEST]
Card-Reader: USB CCID Smart Card Reader 0
HWID: 0001428B080A1292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 0B76428B
Firmware version: 0118.04
=== Process started: 16/11/2019 09:59:48 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.

Try to update dongle once again now

working great now thank you

Best dongle problem
 

Ihave problem with my dongle when iwant run software tell me dongle miss configuration I contact with support in email but no solve pls nedd helep as soon and possible :confused::confused:

You should read post #1 in current thread, follow the instruction and post problem details !

Need helep
 

Bro ido instructon but not solve pls need solve problem as sooon

bro I do not understand what therad should we use for discussion. pls dearestst bro use only one thread ok ?

I need helep
Mu card sn E86E8063

=== DongleManager [Infinity] v1.72 [04/12/2019 15:55:58] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0102806320281292
=== Process started: 04/12/2019 15:55:58 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware


IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

=== DongleManager [Infinity] v1.72 [05.12.2019 11:59:23] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01027E7A1C6A1292
Box/Dongle found: [BEST]
Serial No (S/N): 09387E7A
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 54
"UK Edition" status: Off
Last launched Application: 0030 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 03: [BEST] v.0122
- 07: #7
Diagnostic Key: 7F23823DB36AAF55

Hello,

To avoid software conflicts in future please do not use "snoopy flashtool" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

Thank you, Mr
The update was successful

Hello Mr. Infinity-Box, please help me solve my BEST DONGLE, sympathy for my English

(best warning dongle misconfiguration)

1...=== DongleManager [Infinity] v1.72 [12/6/2019 15:49:46] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0008A86220881292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): ED04A862
Firmware version: 0122.02
=== Process started: 12/6/2019 15:49:48 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

2..,=== DongleManager [Infinity] v1.72 [12/6/2019 15:34:10] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0008A86220881292
Box/Dongle found: [BEST]
Serial No (S/N): ED04A862
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK Edition" status: On
Last launched Application: 0030 v.0229
=> Activations:
- 03: [BEST] v.0122
Diagnostic Key: 7FCA123D87833B96

3...,ard-Reader: Alcor Micro USB Smart Card Reader 0
ATR: 3B7D95000080318065B0831148C883009000
Card Manager: A000000018434D00
SerialNumber: 0008A862
ROM:
Integrated Circuit Fabricator: 4250
Integrated Circuit Type: 3272
OS:
Identifier: 1291
Release Date: 6181
Release Level: 0700
EEPROM:
Fabrication Date: 3173
Serial Number: 0008A862
Batch Identifier: 2088
Module Fabricator: 1292
Module Packaging Date: 4247
IC Card Manufacturer: 2003
IC Em******* Date: 4247
Pre Personalizer: 2004
Pre Personalization Date: 4247
Pre Personalization Equipment Identifier: 00000044
Personalizer: 0000
Personalization Date: 0000
Personalization Equipment Identifier: 00000000
m_iopCard.Serial: 0008A86220881292
GP Version: 2.1.1
SCP Version: 1, Option: 5

Hello,

- Run DongleManager - https://www.infinity-box.com/support/?r=5
- Update Dongle firmware now

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

thank Mr.. bOX update done

hello, I have a problem with cm2sp2, cm2cr andr cm2mt2, I can't open the software, it just shows me the logo, but it doesn't open the program, somebody could help me?

Hi,
Uninstall/disable eltima/flexihub and run Infinity software again.


result ?

please help me rectify this :

=== DongleManager [Infinity] v1.72 [12/12/2019 18:51:13] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000008FA18434082
Box/Dongle found: Infinity-Box/Dongle


=== DongleManager [Infinity] v1.72 [12/12/2019 18:52:53] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000008FA18434082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 561408FA
Firmware version: 0138.02
=== Process started: 12/12/2019 18:52:54 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Serial No (S/N): 561408FA
Firmware version: 0138.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0030 v.0138
=> Activations:
- 00: Infinity-Box/Dongle v.0138
- 07: #7
Diagnostic Key: 7F9EE9F0DDC9F07A
thanks

Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

Dongle identification data damaged.

Hi,
first step - fix your PC as per instruction for error #57 from post #1
after that update dongle firmware

Hi please deal with my dongle problem thanks Dongle identification data damaged.
=== DongleManager [Infinity] v1.72 [07/01/2020 03:55:36] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00002DC411384082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 9CD92DC4
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: module #07
Diagnostic Key: 7FD210108AE1AF36

Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

Thank you for your excellent support-----ممنونم به خاطره ساپورت عالی و خوبتون موفق باشید

=== DongleManager [Infinity] v1.70 [18/01/2020 04:47:19] ===
Searching...
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 00075A8C19801292
Box/Dongle is not found






=== DongleManager [Infinity] v1.70 [18/01/2020 04:46:11] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 00075A8C19801292
=== Process started: 18/01/2020 04:46:12 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
Disconnected

Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware


IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

hi pease help

=== DongleManager [Infinity] v1.72 [18.01.2020 15:01:45] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000D02000001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 76C5D020
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 02: Language Editor v.0122
- 03: [BEST] v.0122
Diagnostic Key: 7FB3BD1D635EE432

fix your PC as per instruction for error #57
result ?

yes all done but not work

i wil try put not work

it works.

you must update dongle firnmware with DongleManager after you fix your PC !

oh dear... after supporter approval you can try to update card only one time ! have you read that before you tried many times ?
oh... now situation is very serious.
pls tell me do you have another card read or do you have another win 7 pc ?

Yes, I tried another card reader after 24 hours, but the same problem
Today I'm going to try it on another PC
And I will tell you the result
Thank you for the good follow-up

=== DongleManager [Infinity] v1.72 [23/01/2020 19:27:38] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 00075A8C19801292
=== Process started: 23/01/2020 19:27:38 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Error upgrading applets:
Card returned error - 6982 at 1031/8681

If you have another card-reader or another pc try once again now.

i have infinity best dongal. and activated cm2 tool. but only working 1.58v version only . contact infinity team but not answer correct any help

I am sure you have got an answer from team !
team always answer so if you get no answer it means you have used wrong way to contact !
what is the s/n ?

serial this
 

#72 (permalink)
sandunmobile
=== DongleManager [Infinity] v1.72 [1/24/2020 13:19:16] ===
Box/Dongle type selected: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000137E07F634082
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 8F5737E0
Firmware version: 0122.02
=== Process started: 1/24/2020 13:19:17 ===
Connecting to server
Connection to server failedSocket Error # 10061
Connection refused.

this dongle was updated well 22 Jan.
Why do you want to update it again ?

I tried it on another pc and another card-reader but the problem is not solved

As I can see you did not tried to update card since 23 Jan so it looks like you are making or writing something wrong.

please post here text from DongleManager window.

=== DongleManager [Infinity] v1.72 [1/29/2020 20:15:20] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0003986C20281292
Box/Dongle found: [BEST]
Serial No (S/N): 96DE986C
Firmware version: 0122.02
"UK Edition" status: Off
Last launched Application: 0030 v.0229
=> Activations:
- 00: Infinity-Box/Dongle v.0139
- 03: [BEST] v.0122
- 07: #7
- 0E: #14
=> Box/Dongle misconfiguration. Contact to support !

after last update dongle manager freeze and close buy it self . now all infinity product work fine but hua not working

Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware


IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

Hi
After long time when todys i used infinity best i have face this problems

==== [30-Jan-20 14:59:09] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.72 [30-Jan-20 14:59:14] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 00058F7015BF1292
Box/Dongle is not found
=== DongleManager [Infinity] v1.72 [30-Jan-20 14:59:21] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 00058F7015BF1292
Select Token Type: instead of Autodetect
=== DongleManager [Infinity] v1.72 [30-Jan-20 14:59:27] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 00058F7015BF1292
=== Process started: 30-Jan-20 14:59:27 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
Serial Number

==== [30-Jan-20 14:52:28] ====
Infinity-Box CardID v1.09
Card-Reader: FT SCR2000 0
ATR: 3B7D95000080318065B0831148C883009000
Card Manager: A000000018434D00
SerialNumber: 00058F70
ROM:
Integrated Circuit Fabricator: 4250
Integrated Circuit Type: 3272
OS:
Identifier: 1291
Release Date: 6181
Release Level: 0700
EEPROM:
Fabrication Date: 3172
Serial Number: 00058F70
Batch Identifier: 15BF
Module Fabricator: 1292
Module Packaging Date: 4252
IC Card Manufacturer: 2003
IC Em******* Date: 4252
Pre Personalizer: 2004
Pre Personalization Date: 4252
Pre Personalization Equipment Identifier: 00000044
Personalizer: 0000
Personalization Date: 0000
Personalization Equipment Identifier: 00000000
m_iopCard.Serial: 00058F7015BF1292
GP Version: 2.1.1
SCP Version: 1, Option: 5

Plz help Support Team

i followed the step and work for me .

Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware


IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

Thank you for your reply frn but I tryed many card reader but my problems is not solved

Sent from my Mi A1 using Tapatalk

you can not "try many card reader" because server allow ONLY ONE TRY and after first fail server do not allow to try more to avoid damaged card.
do you understand thisn perfect idea ?

so I suggest you follow the previous instruction exactly !