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Old 12-12-2019, 23:48   #121 (permalink)
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Quote:
Originally Posted by nageorge View Post
please help me rectify this :

=== DongleManager [Infinity] v1.72 [12/12/2019 18:51:13] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000008FA18434082
Box/Dongle found: Infinity-Box/Dongle


=== DongleManager [Infinity] v1.72 [12/12/2019 18:52:53] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000008FA18434082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 561408FA
Firmware version: 0138.02
=== Process started: 12/12/2019 18:52:54 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Serial No (S/N): 561408FA
Firmware version: 0138.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0030 v.0138
=> Activations:
- 00: Infinity-Box/Dongle v.0138
- 07: #7
Diagnostic Key: 7F9EE9F0DDC9F07A
thanks
Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !
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Old 12-13-2019, 02:42   #122 (permalink)
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Dongle identification data damaged.

Quote:
=== DongleManager [Infinity] v1.72 [12/13/2019 9:42:05] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00007A6813114082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 763D7A68
Firmware version: 0136.02
=== Process started: 12/13/2019 9:42:06 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 12-13-2019, 15:38   #123 (permalink)
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Quote:
Originally Posted by Digital EDGE View Post
Dongle identification data damaged.
Hi,
first step - fix your PC as per instruction for error #57 from post #1
after that update dongle firmware
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Old 01-07-2020, 13:38   #124 (permalink)
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Hi please deal with my dongle problem thanks Dongle identification data damaged.
=== DongleManager [Infinity] v1.72 [07/01/2020 03:55:36] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00002DC411384082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 9CD92DC4
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: module #07
Diagnostic Key: 7FD210108AE1AF36

Last edited by sina61; 01-07-2020 at 13:45.
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Old 01-07-2020, 14:29   #125 (permalink)
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Quote:
Originally Posted by sina61 View Post
Hi please deal with my dongle problem thanks Dongle identification data damaged.
=== DongleManager [Infinity] v1.72 [07/01/2020 03:55:36] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00002DC411384082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 9CD92DC4
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: module #07
Diagnostic Key: 7FD210108AE1AF36
Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !
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Old 01-07-2020, 15:04   #126 (permalink)
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Thank you for your excellent support-----ممنونم به خاطره ساپورت عالی و خوبتون موفق باشید
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Old 01-17-2020, 21:11   #127 (permalink)
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=== DongleManager [Infinity] v1.70 [18/01/2020 04:47:19] ===
Searching...
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 00075A8C19801292
Box/Dongle is not found






=== DongleManager [Infinity] v1.70 [18/01/2020 04:46:11] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 00075A8C19801292
=== Process started: 18/01/2020 04:46:12 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
Disconnected

Last edited by mostafaafrotoo; 01-17-2020 at 21:17.
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Old 01-18-2020, 10:59   #128 (permalink)
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Quote:
Originally Posted by mostafaafrotoo View Post
=== DongleManager [Infinity] v1.70 [18/01/2020 04:47:19] ===
Searching...
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 00075A8C19801292
Box/Dongle is not found






=== DongleManager [Infinity] v1.70 [18/01/2020 04:46:11] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 00075A8C19801292
=== Process started: 18/01/2020 04:46:12 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
Disconnected
Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware


IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !
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Old 01-18-2020, 12:05   #129 (permalink)
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hi pease help

=== DongleManager [Infinity] v1.72 [18.01.2020 15:01:45] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000D02000001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 76C5D020
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 02: Language Editor v.0122
- 03: [BEST] v.0122
Diagnostic Key: 7FB3BD1D635EE432
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Old 01-18-2020, 22:06   #130 (permalink)
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Quote:
Originally Posted by beka123 View Post
hi pease help

=== DongleManager [Infinity] v1.72 [18.01.2020 15:01:45] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000D02000001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 76C5D020
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 02: Language Editor v.0122
- 03: [BEST] v.0122
Diagnostic Key: 7FB3BD1D635EE432
fix your PC as per instruction for error #57
result ?
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The Following User Says Thank You to InfinityHelp For This Useful Post:
Old 01-19-2020, 12:15   #131 (permalink)
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Quote:
Originally Posted by infinityhelp View Post
fix your pc as per instruction for error #57
result ?
yes all done but not work
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Old 01-20-2020, 03:21   #132 (permalink)
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i wil try put not work




Quote:
Originally Posted by InfinityHelp View Post
Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

=== DongleManager [Infinity] v1.72 [20/01/2020 04:15:01] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Z3X Team Z3X Card Reader 0
HWID: 00075A8C19801292
=== Process started: 20/01/2020 04:15:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2


OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:



=== DongleManager [Infinity] v1.72 [20/01/2020 04:15:01] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Z3X Team Z3X Card Reader 0
HWID: 00075A8C19801292
=== Process started: 20/01/2020 04:15:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2


- run DongleManager
- update Dongle firmware


IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !
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Old 01-20-2020, 19:16   #133 (permalink)
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Quote:
Originally Posted by beka123 View Post
yes all done but not work
it works.

you must update dongle firnmware with DongleManager after you fix your PC !
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Old 01-20-2020, 19:18   #134 (permalink)
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Quote:
Originally Posted by mostafaafrotoo View Post
i wil try put not work
oh dear... after supporter approval you can try to update card only one time ! have you read that before you tried many times ?
oh... now situation is very serious.
pls tell me do you have another card read or do you have another win 7 pc ?
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Old 01-21-2020, 13:05   #135 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
oh dear... after supporter approval you can try to update card only one time ! have you read that before you tried many times ?
oh... now situation is very serious.
pls tell me do you have another card read or do you have another win 7 pc ?
Yes, I tried another card reader after 24 hours, but the same problem
Today I'm going to try it on another PC
And I will tell you the result
Thank you for the good follow-up
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