Dongle misconfiguration - How to fix

[InfinityHelp]

Originally Posted by nageorge

please help me rectify this :

=== DongleManager [Infinity] v1.72 [12/12/2019 18:51:13] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000008FA18434082
Box/Dongle found: Infinity-Box/Dongle


=== DongleManager [Infinity] v1.72 [12/12/2019 18:52:53] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000008FA18434082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 561408FA
Firmware version: 0138.02
=== Process started: 12/12/2019 18:52:54 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Serial No (S/N): 561408FA
Firmware version: 0138.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0030 v.0138
=> Activations:
- 00: Infinity-Box/Dongle v.0138
- 07: #7
Diagnostic Key: 7F9EE9F0DDC9F07A
thanks

Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

[Digital EDGE]

Dongle identification data damaged.

=== DongleManager [Infinity] v1.72 [12/13/2019 9:42:05] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00007A6813114082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 763D7A68
Firmware version: 0136.02
=== Process started: 12/13/2019 9:42:06 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

[InfinityHelp]

Originally Posted by Digital EDGE

Dongle identification data damaged.

Hi,
first step - fix your PC as per instruction for error #57 from post #1
after that update dongle firmware

[sina61]

Hi please deal with my dongle problem thanks Dongle identification data damaged.
=== DongleManager [Infinity] v1.72 [07/01/2020 03:55:36] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00002DC411384082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 9CD92DC4
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: module #07
Diagnostic Key: 7FD210108AE1AF36

[YellowBoss]

Originally Posted by sina61

Hi please deal with my dongle problem thanks Dongle identification data damaged.
=== DongleManager [Infinity] v1.72 [07/01/2020 03:55:36] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00002DC411384082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 9CD92DC4
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: module #07
Diagnostic Key: 7FD210108AE1AF36

Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

[sina61]

Thank you for your excellent support-----ممنونم به خاطره ساپورت عالی و خوبتون موفق باشید

[mostafaafrotoo]

=== DongleManager [Infinity] v1.70 [18/01/2020 04:47:19] ===
Searching...
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 00075A8C19801292
Box/Dongle is not found






=== DongleManager [Infinity] v1.70 [18/01/2020 04:46:11] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 00075A8C19801292
=== Process started: 18/01/2020 04:46:12 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
Disconnected

[InfinityHelp]

Originally Posted by mostafaafrotoo

=== DongleManager [Infinity] v1.70 [18/01/2020 04:47:19] ===
Searching...
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 00075A8C19801292
Box/Dongle is not found






=== DongleManager [Infinity] v1.70 [18/01/2020 04:46:11] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 00075A8C19801292
=== Process started: 18/01/2020 04:46:12 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
Disconnected

Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware


IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

[beka123]

hi pease help

=== DongleManager [Infinity] v1.72 [18.01.2020 15:01:45] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000D02000001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 76C5D020
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 02: Language Editor v.0122
- 03: [BEST] v.0122
Diagnostic Key: 7FB3BD1D635EE432

[InfinityHelp]

Originally Posted by beka123

hi pease help

=== DongleManager [Infinity] v1.72 [18.01.2020 15:01:45] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000D02000001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 76C5D020
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 02: Language Editor v.0122
- 03: [BEST] v.0122
Diagnostic Key: 7FB3BD1D635EE432

fix your PC as per instruction for error #57
result ?

[beka123]

Originally Posted by infinityhelp

fix your pc as per instruction for error #57
result ?

yes all done but not work

[mostafaafrotoo]

i wil try put not work

Originally Posted by InfinityHelp

Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

=== DongleManager [Infinity] v1.72 [20/01/2020 04:15:01] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Z3X Team Z3X Card Reader 0
HWID: 00075A8C19801292
=== Process started: 20/01/2020 04:15:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2


OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:



=== DongleManager [Infinity] v1.72 [20/01/2020 04:15:01] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Z3X Team Z3X Card Reader 0
HWID: 00075A8C19801292
=== Process started: 20/01/2020 04:15:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2


- run DongleManager
- update Dongle firmware


IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

[YellowBoss]

Originally Posted by beka123

yes all done but not work

it works.

you must update dongle firnmware with DongleManager after you fix your PC !

[YellowBoss]

Originally Posted by mostafaafrotoo

i wil try put not work

oh dear... after supporter approval you can try to update card only one time ! have you read that before you tried many times ?
oh... now situation is very serious.
pls tell me do you have another card read or do you have another win 7 pc ?

[mostafaafrotoo]

Originally Posted by YellowBoss

oh dear... after supporter approval you can try to update card only one time ! have you read that before you tried many times ?
oh... now situation is very serious.
pls tell me do you have another card read or do you have another win 7 pc ?

Yes, I tried another card reader after 24 hours, but the same problem
Today I'm going to try it on another PC
And I will tell you the result
Thank you for the good follow-up