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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 11-17-2017, 11:22   #1 (permalink)
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Dongle is not connected,please help how to fix!!




Please help me with my CM2 Dongle'How to fix??
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Old 11-20-2017, 07:32   #2 (permalink)
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Hello,

- Run CardID software - http://www.infinity-box.com/support/?r=7
- Select Card-Reader
- Click to "Read" button

DO NOT send screenshot/video but copy/paste text from software window !
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Old 11-20-2017, 07:53   #3 (permalink)
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here is the text ...

Infinity-Box CardID v1.09
Error when connecting Card in: Generic EMV Smartcard Reader 0
SmartCard API error #2148532326
The smart card is not responding to a reset.
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Old 11-20-2017, 08:01   #4 (permalink)
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Sir,i've noticed that when i look in device manager,Smart card readers only show and i can't use the cm2 software,but when i plug in another usb port"Smart card Readers and Smart Cards" appear in device manager and cm2 software run.
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Old 11-20-2017, 08:07   #5 (permalink)
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Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
​- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader​


result ?
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Old 11-20-2017, 08:12   #6 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
​- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader​


result ?
sir,i can use my CM2 Dongle when i plug in another USB Port with the same PC. thanks for your reply
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Old 11-20-2017, 08:14   #7 (permalink)
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Quote:
Originally Posted by john kenneth View Post
sir,i can use my CM2 Dongle when i plug in another USB Port with the same PC. thanks for your reply
This means there is something wrong with your PC USB slot.
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Old 11-20-2017, 08:27   #8 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
This means there is something wrong with your PC USB slot.
THANKS for your help
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