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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 02-08-2016, 09:58   #1 (permalink)
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dongle not found‏


hello infinity team i have problem with my infinity best smart card not detected i try many reader but same problem

==== [07/02/2016 08:05:51] ====
Box/Dongle searching...
Dongle can't be found:
No Cards found
Box/Dongle searching...
Dongle can't be found:
No Cards found
Box/Dongle searching...
Dongle can't be found:
No Cards found

==== [07/02/2016 08:06:08] ====
DongleManager [Infinity-Box] v1.61 [07/02/2016 08:06:09]
PC HWID: 51661BFAFBF215E4ED30D7A25A3D05F8
Box/Dongle searching...
Dongle can't be found:
No Cards found

i have Chinese Miracle-2 activeted on my dongle
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Old 02-08-2016, 12:15   #2 (permalink)
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Quote:
Originally Posted by live14 View Post
hello infinity team i have problem with my infinity best smart card not detected i try many reader but same problem

==== [07/02/2016 08:05:51] ====
Box/Dongle searching...
Dongle can't be found:
No Cards found
Box/Dongle searching...
Dongle can't be found:
No Cards found
Box/Dongle searching...
Dongle can't be found:
No Cards found

==== [07/02/2016 08:06:08] ====
DongleManager [Infinity-Box] v1.61 [07/02/2016 08:06:09]
PC HWID: 51661BFAFBF215E4ED30D7A25A3D05F8
Box/Dongle searching...
Dongle can't be found:
No Cards found

i have Chinese Miracle-2 activeted on my dongle
Try to clean Smart-Card contacts.
Try to heat card with hot air gun.
If probelm till exist and card can not be detected by PC at all this means card has hardware damage and you need another card.

Also if you have activations at your old card we can move it to new card but remember, we can move only:
[BEST] -> [BEST]
Infinity Box/Dongle -> Infinity Box/Dongle
CDMA Tool -> CDMA Tool
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Old 02-12-2016, 14:59   #3 (permalink)
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thanks smart card dead
i have pay anew dongle and send sn to infinity update
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Old 02-12-2016, 15:25   #4 (permalink)
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i have also same problem cant solved yet what to do now
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Old 02-12-2016, 15:54   #5 (permalink)
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Originally Posted by (^deViL.s_eyE^) View Post
i have also same problem cant solved yet what to do now
Dear Sir,

What is your "same problem" ?
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Old 02-13-2016, 12:59   #6 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Try to clean Smart-Card contacts.
Try to heat card with hot air gun.
If probelm till exist and card can not be detected by PC at all this means card has hardware damage and you need another card.

Also if you have activations at your old card we can move it to new card but remember, we can move only:
[BEST] -> [BEST]
Infinity Box/Dongle -> Infinity Box/Dongle
CDMA Tool -> CDMA Tool
how to move activation
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Old 02-13-2016, 16:23   #7 (permalink)
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Quote:
Originally Posted by live14 View Post
how to move activation
contact to [email protected] with explanation
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