Dongle Not found - GSM-Forum

spooky1998 · 09-03-2016, 09:12

Hi
Today i start my pc and when i try to open Best software i get dongle not found.
Until yesterday when i shut down my pc everything was working just fine.
I tried another pc same resault.
Is my smart card dead?

What can i do now?
I have a few addons on this card...

YellowBoss · 09-03-2016, 10:08

Quote:

Originally Posted by spooky1998

Hi
Today i start my pc and when i try to open Best software i get dongle not found.
Until yesterday when i shut down my pc everything was working just fine.
I tried another pc same resault.
Is my smart card dead?

What can i do now?
I have a few addons on this card...

Hello,

- Run DongleManager
- Read Box/Dongle serial number (S/N)

DongleManager is here - Index of pub/

Text ?

spooky1998 · 09-03-2016, 10:15

DongleManager [Infinity-Box] v1.64 [3/9/2016 12:14:34 ìì]
PC HWID: B6F86FF4E6E9C6B289AF5F16595A2705
Dongle can't be found:
Error when listing readers
SmartCard API error #2148532270
Cannot find a smart card reader.

YellowBoss · 09-03-2016, 11:59

If you have another Card-Reader or box with Smart-Card remove smart-card from BEST and install into another card-reader.
result ?

spooky1998 · 09-05-2016, 08:18

Same resault ( Dongle Is Not Found)

Kirumira · 09-05-2016, 08:54

Quote:

Originally Posted by spooky1998

Same resault ( Dongle Is Not Found)

Get this clearly Remove INFINITY CARD From its dongle,
Put it in any box you have eg, Z3X Etc... then Open Mtk Cm2.
post results ok

spooky1998 · 09-05-2016, 09:08

When i put my card on z3x i get an error on windows ( Device not recognized) same as when i had my card on infinity box.

And when i try to start any infinity program i get dongle not connected.

Also have an unknown usb device on my Device Manager.

Kirumira · 09-05-2016, 09:12

Quote:

Originally Posted by spooky1998

When i put my card on z3x i get an error on windows ( Device not recognized) same as when i had my card on infinity box.

And when i try to start any infinity program i get dongle not connected.

Also have an unknown usb device on my Device Manager.

Now change Usb ports, & usb Cable
results?
make sure drivers installed correctly in device manager.

spooky1998 · 09-05-2016, 09:37

2 different usb cables
2 different usb ports

Drives installed fine

2 different pc with different Os windows xp and windows 10

Same resault.

Final Test z3x card on infinity box wirking fine.

muzaffar shah g · 09-05-2016, 09:41

1.go to c drives infinity best in best folder removed license_best file
2.check your sim reader
3.if not
4.run Dongle Manager 1.64
5.read card
6.if the card not found.
7. read log file in Dongle Manager
8.sand mail Infinity-Box - Online Service

spooky1998 · 09-05-2016, 10:14

Same resault.

Propably Card is dead.

Can i buy new card with the same serial so i can have all tha addons i payed for this card?

Kirumira · 09-05-2016, 10:35

Quote:

Originally Posted by spooky1998

Same resault.

Propably Card is dead.

Can i buy new card with the same serial so i can have all tha addons i payed for this card?

Seems SMARTCARD DEAD.Did you tried to clean it with a soft cloth?

spooky1998 · 09-05-2016, 11:14

yes first thing i did!!

spooky1998 · 09-06-2016, 17:12

Infinity Team any solution??

YellowBoss · 09-06-2016, 19:49

@spooky1998
If smart-card can not be read with help of another card-reader in most cases it means card has hardware problem.
Yes, it's possible to move activations to another smart-card but please remember: It's possible to transfer Activation only to the same product Smart-Card.
Example:
From [BEST] to [BEST] - YES
From Infinity-Box/Dongle to Infinity-Box/Dongle - YES
From [BEST] to Infinity-Box/Dongle - NO
From Infinity-Box/Dongle to [BEST] - NO

You can buy new Dongle (the same type as before) and then contact to [email protected] to transfer actications.
We need to know your OLD and NEW S/N.
Also add this thread link to your e-mail.

09-03-2016, 09:12	#1 (permalink)
spooky1998 Major Poster Join Date: Mar 2008 Posts: 45 Member: 729157 Status: Offline Thanks Meter: 3	Dongle Not found Hi Today i start my pc and when i try to open Best software i get dongle not found. Until yesterday when i shut down my pc everything was working just fine. I tried another pc same resault. Is my smart card dead? What can i do now? I have a few addons on this card...

09-03-2016, 10:15	#3 (permalink)
spooky1998 Major Poster Join Date: Mar 2008 Posts: 45 Member: 729157 Status: Offline Thanks Meter: 3	DongleManager [Infinity-Box] v1.64 [3/9/2016 12:14:34 ìì] PC HWID: B6F86FF4E6E9C6B289AF5F16595A2705 Dongle can't be found: Error when listing readers SmartCard API error #2148532270 Cannot find a smart card reader.

09-03-2016, 11:59	#4 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,475 Member: 1043909 Status: Offline Thanks Meter: 60,926	If you have another Card-Reader or box with Smart-Card remove smart-card from BEST and install into another card-reader. result ?

09-05-2016, 08:18	#5 (permalink)
spooky1998 Major Poster Join Date: Mar 2008 Posts: 45 Member: 729157 Status: Offline Thanks Meter: 3	Same resault ( Dongle Is Not Found)

09-05-2016, 09:08	#7 (permalink)
spooky1998 Major Poster Join Date: Mar 2008 Posts: 45 Member: 729157 Status: Offline Thanks Meter: 3	When i put my card on z3x i get an error on windows ( Device not recognized) same as when i had my card on infinity box. And when i try to start any infinity program i get dongle not connected. Also have an unknown usb device on my Device Manager.

09-05-2016, 09:37	#9 (permalink)
spooky1998 Major Poster Join Date: Mar 2008 Posts: 45 Member: 729157 Status: Offline Thanks Meter: 3	2 different usb cables 2 different usb ports Drives installed fine 2 different pc with different Os windows xp and windows 10 Same resault. Final Test z3x card on infinity box wirking fine.

09-05-2016, 09:41	#10 (permalink)
muzaffar shah g Freak Poster Join Date: Jul 2007 Location: pakistan Posts: 117 Member: 557894 Status: Offline Sonork: no Thanks Meter: 35	1.go to c drives infinity best in best folder removed license_best file 2.check your sim reader 3.if not 4.run Dongle Manager 1.64 5.read card 6.if the card not found. 7. read log file in Dongle Manager 8.sand mail Infinity-Box - Online Service

09-05-2016, 10:14	#11 (permalink)
spooky1998 Major Poster Join Date: Mar 2008 Posts: 45 Member: 729157 Status: Offline Thanks Meter: 3	Same resault. Propably Card is dead. Can i buy new card with the same serial so i can have all tha addons i payed for this card?

09-05-2016, 11:14	#13 (permalink)
spooky1998 Major Poster Join Date: Mar 2008 Posts: 45 Member: 729157 Status: Offline Thanks Meter: 3	yes first thing i did!!

09-06-2016, 17:12	#14 (permalink)
spooky1998 Major Poster Join Date: Mar 2008 Posts: 45 Member: 729157 Status: Offline Thanks Meter: 3	Infinity Team any solution??

09-06-2016, 19:49	#15 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,475 Member: 1043909 Status: Offline Thanks Meter: 60,926	@spooky1998 If smart-card can not be read with help of another card-reader in most cases it means card has hardware problem. Yes, it's possible to move activations to another smart-card but please remember: It's possible to transfer Activation only to the same product Smart-Card. Example: From [BEST] to [BEST] - YES From Infinity-Box/Dongle to Infinity-Box/Dongle - YES From [BEST] to Infinity-Box/Dongle - NO From Infinity-Box/Dongle to [BEST] - NO You can buy new Dongle (the same type as before) and then contact to [email protected] to transfer actications. We need to know your OLD and NEW S/N. Also add this thread link to your e-mail.