dongle not found

[InfinityHelp]

Originally Posted by samsuns5

Hello
Result ?
InfinityBox BEST Dongle not fond! Connect Dongle and restart software
plz help.

Hello,

Please connect Dongle to PC and install drivers.
Result ?

[honeyblooded]

Originally Posted by InfinitySupport

Connect Infinity Dongle to PC
Install Drivers
Run software now

Result ?

Hello Mr.
after I try to active my dongle with CM2MTK
first it gone OK, at last procedure it say the Dongle not found
Connect Dongle and restart software
and I tested it with another PC work before nice also is say some text
the first log is:
DongleManager [Infinity-Box] v1.67 [12/23/2016 11:24:15 AM]
PC HWID: 01E59543xxxxxx14949CA5D49Dxxxxxx
Scanning...
Box/Dongle found: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0008936218xxxxxx
Box/Dongle Serial No (S/N): AAxxxxxx
Firmware version: 0122.02
"UK edition" status: On
Last launched Application: 0030 v.0225
=> Activations:
- 03: [BEST] v.0122
xxxxxx is Private Character if u need I'll Send u


the log after damage is:

Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 12/26/2016 11:12:09 PM ----------
DongleManager [Infinity-Box] v1.67 [12/26/2016 11:12:09 PM]
PC HWID: 01E59543xxxxxx14949CA5D49Dxxxxxx
Card-Reader: FT SCR2000 0
HWID: 0008936218xxxxxx
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

------ at SN feild is orignal as Dobgle manager shows(Not Private)
Any Solution pls

[YellowBoss]

Originally Posted by honeyblooded

Hello Mr.
after I try to active my dongle with CM2MTK
first it gone OK, at last procedure it say the Dongle not found
Connect Dongle and restart software
and I tested it with another PC work before nice also is say some text
the first log is:
DongleManager [Infinity-Box] v1.67 [12/23/2016 11:24:15 AM]
PC HWID: 01E59543xxxxxx14949CA5D49Dxxxxxx
Scanning...
Box/Dongle found: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0008936218xxxxxx
Box/Dongle Serial No (S/N): AAxxxxxx
Firmware version: 0122.02
"UK edition" status: On
Last launched Application: 0030 v.0225
=> Activations:
- 03: [BEST] v.0122
xxxxxx is Private Character if u need I'll Send u


the log after damage is:

Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 12/26/2016 11:12:09 PM ----------
DongleManager [Infinity-Box] v1.67 [12/26/2016 11:12:09 PM]
PC HWID: 01E59543xxxxxx14949CA5D49Dxxxxxx
Card-Reader: FT SCR2000 0
HWID: 0008936218xxxxxx
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

------ at SN feild is orignal as Dobgle manager shows(Not Private)
Any Solution pls

Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware now ONLY ONE TIME


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !

[babar786mobile]

Window 8.1 64 bit infinity best dongle errer?
drivers are download from support site how to solve?
err is
information
dongle is not found
connect dongle and restarted software
how to solve?

[YellowBoss]

Originally Posted by babar786mobile

Window 8.1 64 bit infinity best dongle errer?
drivers are download from support site how to solve?
err is
information
dongle is not found
connect dongle and restarted software
how to solve?

Hello,

Please download drivers here - https://www.infinity-box.com/support.php
Result ?

[magucha]

remove the card from reader then re insert it again on reder

[YellowBoss]

Originally Posted by magucha

remove the card from reader then re insert it again on reder

yes, it's good advice. Also you can VERY GENTLY clean smart-card contacts