dongle problem - GSM-Forum

1plustelecom · 03-30-2019, 14:17

i buy today cm2 new dongle . first time all okay . but now problem mtk moudle or scr moudle not open . i uninstall then install but same problem not open . but spd or qualcom work . please help me how to solved. . thanks in advanced.

Kirumira · 03-30-2019, 14:32

Quote:

Originally Posted by 1plustelecom

i buy today cm2 new dongle . first time all okay . but now problem mtk moudle or scr moudle not open . i uninstall then install but same problem not open . but spd or qualcom work . please help me how to solved. . thanks in advanced.

Hello,
check your support expiry first
how to check Expiry date here https://www.infinity-box.com/doc.php?id=17

Results ?

1plustelecom · 03-30-2019, 15:06

brother this new today buy or support have have active
Firmware Version: 0137; Registered: 30-Mar-2019; Expired: 29-Mar-2020

Kirumira · 03-30-2019, 15:48

Quote:

Originally Posted by 1plustelecom

brother this new today buy or support have have active
Firmware Version: 0137; Registered: 30-Mar-2019; Expired: 29-Mar-2020

Good,
Here we go;
1-. If you have "Fault.bin" file inside Cm2 Mt2 or SCR Folders attach it here
2. Uninstall usb sharing /sniff/monitor/debug softwares (like flexihub etc.).
3. PC is infected with virus, as a result CM2 files (exe and/or dll) become changed damaged
or some strange files are in folder with CM2.
Solution: Scan Pc with a trusted antivirus.
4.Delete CM2 MT2 folder completely and re-install it.

1plustelecom · 03-30-2019, 16:17

no have any falut.bin file any folder ......

Infinity-BEST · 03-30-2019, 20:54

uninstall eltima/flexihub now.
result ?

1plustelecom · 03-31-2019, 07:11

Quote:

Originally Posted by Infinity-BEST

uninstall eltima/flexihub now.
result ?

this software no have in my computer

=== DongleManager [Infinity] v1.72 [3/31/2019 12:09:32] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000108AD1FDD4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): F1C508AD
Firmware version: 0137.02
=== Process started: 3/31/2019 12:09:34 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

InfinityHelp · 03-31-2019, 08:44

what kind of usb sharing software do you have installed at your PC ?

1plustelecom · 03-31-2019, 10:14

Quote:

Originally Posted by InfinityHelp

what kind of usb sharing software do you have installed at your PC ?

no have any usb sharing software install my pc

InfinityHelp · 03-31-2019, 12:23

attach here fault.bin file from CM2 software folder

1plustelecom · 03-31-2019, 13:06

brother this folder no have any falut.bin file cm2 software

PASSIONATE_BOYS · 03-31-2019, 13:45

Hello,
Make sure youe pc don't have any kind of usb sharing, debug, sniffer, etc installed.
Scan your pc with some good antivirus, download new setup again and reinstall.
Try to run software and post result.

Br.
Infinity Box Team.

InfinityHelp · 03-31-2019, 19:37

Quote:

Originally Posted by 1plustelecom

brother this folder no have any falut.bin file cm2 software

Check once agaim CM2MTK and SCR folder.
Do you see there fault.bin file ?

Also what is your installed antivirus ?

1plustelecom · 04-02-2019, 07:15

problem solved thanks for your help ..............

03-30-2019, 14:17	#1 (permalink)
1plustelecom Freak Poster Join Date: Mar 2018 Posts: 309 Member: 2823049 Status: Offline Thanks Meter: 14	dongle problem i buy today cm2 new dongle . first time all okay . but now problem mtk moudle or scr moudle not open . i uninstall then install but same problem not open . but spd or qualcom work . please help me how to solved. . thanks in advanced.

03-30-2019, 15:06	#3 (permalink)
1plustelecom Freak Poster Join Date: Mar 2018 Posts: 309 Member: 2823049 Status: Offline Thanks Meter: 14	brother this new today buy or support have have active Firmware Version: 0137; Registered: 30-Mar-2019; Expired: 29-Mar-2020

03-30-2019, 16:17	#5 (permalink)
1plustelecom Freak Poster Join Date: Mar 2018 Posts: 309 Member: 2823049 Status: Offline Thanks Meter: 14	no have any falut.bin file any folder ......

03-30-2019, 20:54	#6 (permalink)
Infinity-BEST Product Supporter Join Date: Jun 2010 Location: Infinity Team support Posts: 606 Member: 1330296 Status: Offline Thanks Meter: 1,137	uninstall eltima/flexihub now. result ?

03-31-2019, 08:44	#8 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	what kind of usb sharing software do you have installed at your PC ?

03-31-2019, 12:23	#10 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	attach here fault.bin file from CM2 software folder

03-31-2019, 13:06	#11 (permalink)
1plustelecom Freak Poster Join Date: Mar 2018 Posts: 309 Member: 2823049 Status: Offline Thanks Meter: 14	brother this folder no have any falut.bin file cm2 software

03-31-2019, 13:45	#12 (permalink)
PASSIONATE_BOYS No Life Poster Join Date: Jul 2007 Location: Infinity-Box Support- Posts: 9,321 Member: 541591 Status: Offline Sonork: 100.1611509 Thanks Meter: 7,361	Hello, Make sure youe pc don't have any kind of usb sharing, debug, sniffer, etc installed. Scan your pc with some good antivirus, download new setup again and reinstall. Try to run software and post result. Br. Infinity Box Team.

04-02-2019, 07:15	#14 (permalink)
1plustelecom Freak Poster Join Date: Mar 2018 Posts: 309 Member: 2823049 Status: Offline Thanks Meter: 14	problem solved thanks for your help ..............