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Old 10-24-2016, 13:42   #1 (permalink)
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Dongle Registration problem


Hi,
Today i received the dongle from GSM Server but now i dont know the next step.
Tried to update dongle but always got thiss message.

Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
HWID: 0000CD5612BF4082
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 24.10.2016 14:38:25 ----------
DongleManager [Infinity-Box] v1.66 [24.10.2016 14:38:25]
PC HWID: 65CD50EC11727B758DEF5CA858B9E418
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000CD5612BF4082
Type: Main Infinity-Box/Dongle S/N: ************ Version: 0118.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0005] Authentication failed! Dongle is not Registered yet ?
You should make "Registration" procedure before you start update !
Click to "Yes" to start Registration process.


If you are already registered click to "No"
Wrong address (p****[email protected]) Contact to support to validate !
Contact to http://www.infinity-box.com/support/?r=2
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Old 10-24-2016, 14:06   #2 (permalink)
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Join Date: Mar 2005
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Quote:
Originally Posted by petrmo View Post
Hi,
Today i received the dongle from GSM Server but now i dont know the next step.
Tried to update dongle but always got thiss message.

Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
HWID: 0000CD5612BF4082
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 24.10.2016 14:38:25 ----------
DongleManager [Infinity-Box] v1.66 [24.10.2016 14:38:25]
PC HWID: 65CD50EC11727B758DEF5CA858B9E418
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000CD5612BF4082
Type: Main Infinity-Box/Dongle S/N: ************ Version: 0118.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0005] Authentication failed! Dongle is not Registered yet ?
You should make "Registration" procedure before you start update !
Click to "Yes" to start Registration process.


If you are already registered click to "No"
Wrong address (p****[email protected]) Contact to support to validate !
Contact to http://www.infinity-box.com/support/?r=2
Hello,
You have entered wrong e-mail address or address that has problem with message delivery.
What to do:
- enter GOOD VALID e-mail address
OR
- contact via e-mail to ios [at] infinity-box.com to validate your current e-mail address
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Old 10-24-2016, 14:33   #3 (permalink)
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Quote:
Originally Posted by InfinitySupport View Post
Hello,
You have entered wrong e-mail address or address that has problem with message delivery.
What to do:
- enter GOOD VALID e-mail address
OR
- contact via e-mail to ios [at] infinity-box.com to validate your current e-mail address
The mail address is the same i wrote at:
https://user.infinity-box.com/settings/

No any address was provided by me.
I bought it from GSM Server.
Regards.
Petr
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Old 10-24-2016, 14:52   #4 (permalink)
Product Manager
 
Join Date: Mar 2005
Location: infinity-box
Posts: 38,635
Member: 130995
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Thanks Meter: 35,227
Quote:
Originally Posted by petrmo View Post
The mail address is the same i wrote at:
https://user.infinity-box.com/settings/

No any address was provided by me.
I bought it from GSM Server.
Regards.
Petr
Hello,

Seller is Ok.

You have entered wrong e-mail address or address that has problem with message delivery.
Please make one of two action:
1. enter good valid another e-mail address
OR
2. contact via e-mail to ios [at] infinity-box.com to validate your current e-mail address

Result ?
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Old 10-24-2016, 14:53   #5 (permalink)
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Problem solved with ios support. Thanks.

Petr
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