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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 05-21-2010, 03:20   #1 (permalink)
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Dongle is up-to-date and has latest firmware. DO NOT try more ! please help


----------Process started: 6:46:14 AM----------
DongleManager version: 1.32
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N:del, Firmware: 0112.02
Authenticating on server...
Authentication stage error: Server reported error:[0007] No more upgrade logs.
Dongle is up-to-date and has latest firmware. DO NOT try more !
----------Process started: 6:46:26 AM----------
DongleManager version: 1.32
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: , Firmware: 0112.02
Authenticating on server...
Authentication stage error: Server reported error:[0007] No more upgrade logs.
Dongle is up-to-date and has latest firmware. DO NOT try more !
----------Process started: 6:48:46 AM----------
DongleManager version: 1.32
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: i delete , Firmware: 0112.02
Authenticating on server...
Authentication stage error: Server reported error:[0007] No more upgrade logs.
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Old 05-21-2010, 10:26   #2 (permalink)
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Hello,

Contact to [email protected] and attach operation log, we need to know box S/N to solve this problem.
DO NOT post S/N here, contact to [email protected]
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Old 05-21-2010, 10:31   #3 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hello,

Contact to [email protected] and attach operation log, we need to know box S/N to solve this problem.
DO NOT post S/N here, contact to [email protected]


hello sir what did you mean this
Quote:
Dongle is up-to-date and has latest firmware. DO NOT try more !
mybe dongle updated
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Old 05-21-2010, 10:44   #4 (permalink)
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I have the same problem.
Dongle is still at 0112 firmware but donglemanager tells me it is up to date.
I have emailed support but no reply since yesterday.
Bit disappointed it takes so long . . . .
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Old 05-21-2010, 10:57   #5 (permalink)
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Quote:
Originally Posted by locksmith View Post
I have the same problem.
Dongle is still at 0112 firmware but donglemanager tells me it is up to date.
I have emailed support but no reply since yesterday.
Bit disappointed it takes so long . . . .
Hello,

Contact to [email protected] and attach operation log, we need to know box S/N to solve this problem.
DO NOT post S/N here, contact to [email protected]


We will try to solve it ASAP.
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Old 05-21-2010, 16:58   #6 (permalink)
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I am having same problem,i emailed you this morning,how long before this gets fixed,thnx

farry
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Old 05-21-2010, 19:33   #7 (permalink)
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Hello,

Sorry for delay, we will check all mails and reply ASAP.
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Old 05-22-2010, 02:15   #8 (permalink)
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sir i will send mail please speed up plzzzzzzzzzzzzzzzzzzzz

sir i will send mail please speed up plzzzzzzzzzzzzzzzzzzzz
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Old 05-22-2010, 06:12   #9 (permalink)
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Already 24 hours passed after my mail still no news
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Old 05-22-2010, 12:06   #10 (permalink)
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2 days for me - starting to think support doesnt know how to fix the problem
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Old 05-22-2010, 12:16   #11 (permalink)
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I think they must accept update for the dongle with the following serial number.So have to wait
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Old 05-22-2010, 12:25   #12 (permalink)
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Quote:
Originally Posted by systemworm View Post
I think they must accept update for the dongle with the following serial number.So have to wait
how many days i hv to wait !! i bought a new infinity box but i got the same problem !!

i sent the msg yesterday but still no answer !
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Old 05-22-2010, 12:34   #13 (permalink)
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Quote:
Originally Posted by Chahidkhan View Post
how many days i hv to wait !! i bought a new infinity box but i got the same problem !!

i sent the msg yesterday but still no answer !
Man calm down I also have one non working box in hands and also waiting
Yesterday morning sent message and still no answer,but I think tomorrow all the problems will be solved
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Old 05-22-2010, 12:54   #14 (permalink)
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Identification: base
Dongle serial No (S/N): 1ssss7
Firmware version: 0116.02
Dongle status: activated
"UK edition" status: Off
Last launched application: 0007 v.0138
Active modules:
- 00: base
- 02: language editor
- 03: easy service tool
- 04: Pin-Finder Adapter
- 05: content extractor
- 06: SPT
Support area: Infinity-Box - About
- Username: 1Essss
- Password: GNssss
Dongle parameters checksum: 8sss

i just update and did not get any error
Br
Faisal_Computer
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Old 05-22-2010, 13:13   #15 (permalink)
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Quote:
Originally Posted by Faisal_Computer View Post
Identification: base
Dongle serial No (S/N): 1ssss7
Firmware version: 0116.02
Dongle status: activated
"UK edition" status: Off
Last launched application: 0007 v.0138
Active modules:
- 00: base
- 02: language editor
- 03: easy service tool
- 04: Pin-Finder Adapter
- 05: content extractor
- 06: SPT
Support area: Infinity-Box - About
- Username: 1Essss
- Password: GNssss
Dongle parameters checksum: 8sss

i just update and did not get any error
Br
Faisal_Computer
___________

who care man ! all this people told u that they have problems with infinity !!

so we need a solution !! we don't need to see if u update ur box or not !!
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