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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 07-29-2017, 07:20   #1 (permalink)
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dongle update error


=== DongleManager [Infinity] v1.70 [7/28/2017 22:18:48] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000041AF176D4082
=== Process started: 7/28/2017 22:18:48 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
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Old 07-29-2017, 07:54   #2 (permalink)
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Quote:
Originally Posted by SAJONDUTTA View Post
=== DongleManager [Infinity] v1.70 [7/28/2017 22:18:48] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000041AF176D4082
=== Process started: 7/28/2017 22:18:48 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
Dear Sir,
I am sad to say but yourr account is locked by server automatically for 24 hours due to repeated update attempts. Please do nt updat dongle many time without support team instruction.
now wait 24 hours and remind us about your problem here again.
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Old 07-29-2017, 08:16   #3 (permalink)
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infinity best dongle+ Cm2 update Done

Windows 10
turn off firewall
disable antivirus
unsigned drivers windows 10

Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 7/28/2017 23:02:25 ===
=== DongleManager [Infinity] v1.70 [7/28/2017 23:02:25] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 01038C6303EF1292
Box/Dongle is not found
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Old 07-30-2017, 07:13   #4 (permalink)
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after 24 hu same problem === DongleManager [Infinity] v1.70 [7/30/2017 11:09:37] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000041AF176D4082
=== Process started: 7/30/2017 11:09:37 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
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Old 07-30-2017, 14:43   #5 (permalink)
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where is my ans..................................
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Old 08-01-2017, 12:26   #6 (permalink)
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Quote:
Originally Posted by hashim mobile View Post
infinity best dongle+ Cm2 update Done

Windows 10
turn off firewall
disable antivirus
unsigned drivers windows 10

Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 7/28/2017 23:02:25 ===
=== DongleManager [Infinity] v1.70 [7/28/2017 23:02:25] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 01038C6303EF1292
Box/Dongle is not found
As I can see it's updated well. Right ?
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Old 08-01-2017, 12:29   #7 (permalink)
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Quote:
Originally Posted by SAJONDUTTA View Post
after 24 hu same problem === DongleManager [Infinity] v1.70 [7/30/2017 11:09:37] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000041AF176D4082
=== Process started: 7/30/2017 11:09:37 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
Sir,

What are you doing ? why do you ignore advice ?
Why do you attack server again and again ?
You have attacked server today 5 times and server do not allow you to make update for the next 24 hours !

Now you must wait 24 more hours and make a post here again.
you must POST HERE but not UPDATE. Do you understand what to do ?
plz do not ignore advice and stop to attack server !
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