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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 04-06-2018, 06:42   #1 (permalink)
Junior Member
 
Join Date: Oct 2015
Posts: 29
Member: 2466919
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Dongle Update Error


Token
- Type: Infinity [BEST]
- Account Status: Active
- Hardware Status: Ok
Services
- Activation 1: Infinity-Box/Dongle; Firmware Version: 0136; Registered: 03-Nov-2016; Expired: 12-Jan-2020; Support: Active
- Activation 2: Infinity [BEST]; S/N: 089D7E57; Firmware Version: 0122
- Activation 3: Hua Donge
- More Services may be active but not listed


=== Process started: 04-Apr-18 8:39:47 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 133 sec
Card returned error - 0000 at 0/13610
Error upgrading applets:
Card returned error - 0000 at 0/13610
Disconnected

after this every to update dongle error comes 0007 no more updates
Please Solve this issue
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Old 04-06-2018, 09:09   #2 (permalink)
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Join Date: Jun 2009
Posts: 26,151
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Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

OR

1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

2. Run DongleManager
3. Update Dongle firmware


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries for 24 hours
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !
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