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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 10-11-2019, 10:55   #1 (permalink)
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dongle update error


=== DongleManager [Infinity] v1.72 [2019/10/11 10:50:52] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000179D100A51942
=== Process started: 2019/10/11 10:50:52 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2






i update dongle it was working 2day give me this problem..plz help


last time update was done
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Old 10-11-2019, 14:18   #2 (permalink)
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Quote:
Originally Posted by iffipower View Post
=== DongleManager [Infinity] v1.72 [2019/10/11 10:50:52] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000179D100A51942
=== Process started: 2019/10/11 10:50:52 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2






i update dongle it was working 2day give me this problem..plz help


last time update was done
Hello,

This Smart-Card is not an Infinity Smart-Card

- Disconnect all other Boxes and Dongles from PC
- Connect ONLY one Infinity Box/Dongle to PC
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Old 10-11-2019, 14:37   #3 (permalink)
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yesterday i was using last week update this card im using this card n reader from long time

2day just connect dongle saying no dongle found..


now did same what u say ..but same
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Old 10-11-2019, 15:28   #4 (permalink)
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Quote:
Originally Posted by iffipower View Post
yesterday i was using last week update this card im using this card n reader from long time

2day just connect dongle saying no dongle found..


now did same what u say ..but same

Insert Smart-Card Into Original Infinity Hardware And Update It Once Again Now.
Result ?
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Old 10-11-2019, 16:13   #5 (permalink)
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Quote:
Originally Posted by a.g.shahid View Post
insert smart-card into original infinity hardware and update it once again now.
Result ?

it card danged to update fw on card

it card reader was working fine be4
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Old 10-11-2019, 16:13   #6 (permalink)
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Quote:
Originally Posted by iffipower View Post
yesterday i was using last week update this card im using this card n reader from long time

2day just connect dongle saying no dongle found..


now did same what u say ..but same
This Smart-Card is not an Infinity Smart-Card

- Disconnect all other Boxes and Dongles from PC
- Connect ONLY one Infinity Box/Dongle to PC
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Old 10-11-2019, 16:34   #7 (permalink)
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dont hav Original Infinity Hardware..hav only reader any other solution plz
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Old 10-11-2019, 16:39   #8 (permalink)
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update few days back working file with same reader only 2day give me error even get the activation on this card ..change pc


sn.89D375B6
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Old 10-11-2019, 17:02   #9 (permalink)
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i update card 2 days ago now it dont want update
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Old 10-11-2019, 18:47   #10 (permalink)
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compare HWID at your picture and HWID reported in post #1
Do you see the difference ?
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Old 10-11-2019, 19:19   #11 (permalink)
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Quote:
Originally Posted by iffipower View Post
i update card 2 days ago now it dont want update
Your dongle had already updated to 01.38 , that is latest dongle version. No problem anymore just download SP2 v2.01,connect your dongle and see results
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Old 10-12-2019, 10:09   #12 (permalink)
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same problem dongle not found..my card is demage? i can see the difference after udate i was using shut down system next day i connect dongle say dongle not found install new window install driver install new setup same plz tel me whats must i do now
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Old 10-12-2019, 18:00   #13 (permalink)
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=== DongleManager [Infinity] v1.72 [12.10.2019 15:57:46] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00011AAE00001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 6C811AAE
Firmware version: 0137.02
"UK Edition" status: Off
Last launched Application: 0030 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 03: [BEST] v.0122

=== DongleManager [Infinity] v1.72 [12.10.2019 15:56:19] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00011AAE00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 6C811AAE
Firmware version: 0137.02
=== Process started: 12.10.2019 15:56:23 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

impossible to updated to 01.38 not work only work into 01.37
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Old 10-12-2019, 18:51   #14 (permalink)
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=== DongleManager [Infinity] v1.72 [10/12/2019 18:46:47] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: USB CCID Smart Card Reader 0
HWID: 00001B030EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): B5D91B03
Firmware version: 0136.02
=== Process started: 10/12/2019 18:46:48 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !



Hi please help me for this
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Old 10-13-2019, 00:07   #15 (permalink)
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Quote:
Originally Posted by m.aqeel36 View Post
=== DongleManager [Infinity] v1.72 [10/12/2019 18:46:47] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: USB CCID Smart Card Reader 0
HWID: 00001B030EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): B5D91B03
Firmware version: 0136.02
=== Process started: 10/12/2019 18:46:48 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !



Hi please help me for this
It looks like your dongle has expired.
Buy yearly renewal from your country reseller.
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