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Old 07-22-2016, 19:45   #1 (permalink)
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dongle update failed please help


hello infinity team

after install latest update of mtk 1.53 dongle can't run and show this :

[IMG][/IMG]

and this is the dongle manager log after 2 Attempts :

first log :

==== [22/07/2016 19:12:03] ====
Box/Dongle searching...
Box/Dongle found: [BEST]
HWID: 0104985920881292
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 22/07/2016 19:12:13 ----------
DongleManager [Infinity-Box] v1.61 [22/07/2016 19:12:13]
PC HWID: 606FF170D7FAEC1D4260B9AD8982F507
Card-Reader: FT SCR2000 0
HWID: 0104985920881292
Type: [BEST] S/N: 92C79859 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Last APDU: 10 sec
Card returned error - 0000 at 261/8558
Error upgrading applets:
Card returned error - 0000 at 261/8558
Disconnected

second log :

Box/Dongle type selected: [BEST]
---------- Process started: 22/07/2016 19:31:45 ----------
DongleManager [Infinity-Box] v1.63 [22/07/2016 19:31:45]
PC HWID: 606FF170D7FAEC1D4260B9AD8982F507
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00087E6618201292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to [email protected]
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Old 07-23-2016, 07:54   #2 (permalink)
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Connect ONLY Infinity Dongle to PC and try again now.
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Old 07-23-2016, 16:52   #3 (permalink)
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thank's YellowBoss the problem solved after your instructions

thank's again
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Old 07-23-2016, 17:17   #4 (permalink)
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same here please help to get this 1.53 to work:

==== [7/23/2016 12:09:53 PM] ====
Box/Dongle searching...
Box/Dongle found: Main Infinity-Box/Dongle
HWID: 0000F208FF021982
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 7/23/2016 12:10:20 PM ----------
DongleManager [Infinity-Box] v1.63 [7/23/2016 12:10:20 PM]
PC HWID: 47652F3C848CE72F64C0747EA1006378
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000F208FF021982
Type: Main Infinity-Box/Dongle S/N: 0E71F208 Version: 0130.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0007] No more upgrade logs.
No updates found for your Smart-Card. DO NOT try more today !
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Old 07-23-2016, 17:22   #5 (permalink)
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here is picture of my infinity error please help, tnx
Attached Images
File Type: jpg infinity dongle manager.jpg (41.7 KB, 12 views)
File Type: jpg infinity out of date.jpg (72.0 KB, 9 views)
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Old 07-23-2016, 18:32   #6 (permalink)
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i need to use latest 1.53 please fix problem fast, thank you
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Old 07-24-2016, 06:16   #7 (permalink)
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me too same problem

Box/Dongle type selected: [BEST]
---------- Process started: 24/07/2016 03:20:25 ص ----------
DongleManager [Infinity-Box] v1.63 [24/07/2016 03:20:25 ص]
PC HWID: 467DAC445F8ECAB95CBB410587CFD323
Card-Reader: FT SCR2000 0
HWID: 0102987B03EF1292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to [email protected]


already send email
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Old 07-24-2016, 23:07   #8 (permalink)
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Quote:
Originally Posted by mrfixit View Post
same here please help to get this 1.53 to work:

==== [7/23/2016 12:09:53 PM] ====
Box/Dongle searching...
Box/Dongle found: Main Infinity-Box/Dongle
HWID: 0000F208FF021982
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 7/23/2016 12:10:20 PM ----------
DongleManager [Infinity-Box] v1.63 [7/23/2016 12:10:20 PM]
PC HWID: 47652F3C848CE72F64C0747EA1006378
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000F208FF021982
Type: Main Infinity-Box/Dongle S/N: 0E71F208 Version: 0130.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0007] No more upgrade logs.
No updates found for your Smart-Card. DO NOT try more today !
Hello,

What is your support expiration date ?
Click HERE to check Support Expiration date.

If you have active support - run DongleManager and update Box/Dongle firmware.
If support is not active - renew support first.

DongleManager is here - Infinity-Box - Support
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Old 07-24-2016, 23:11   #9 (permalink)
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Quote:
Originally Posted by elsokary View Post
me too same problem

Box/Dongle type selected: [BEST]
---------- Process started: 24/07/2016 03:20:25 ص ----------
DongleManager [Infinity-Box] v1.63 [24/07/2016 03:20:25 ص]
PC HWID: 467DAC445F8ECAB95CBB410587CFD323
Card-Reader: FT SCR2000 0
HWID: 0102987B03EF1292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to [email protected]


already send email
Hello,

If you have sent an e-mail already I am sure you should get an answer in short time.
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