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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 07-15-2017, 13:29   #1 (permalink)
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Dongle xxxxx is not found!!!


Hi team,

I want to an activation for Infinity [BEST], Chinese Miracle-2 and 1 year support included on Infinity-Box/Dongle software but server refuse that

Plz how to solove this problem

NB: I am users with EXPIRED support
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Old 07-15-2017, 17:17   #2 (permalink)
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Quote:
Originally Posted by WAHID2 View Post
Hi team,

I want to an activation for Infinity [BEST], Chinese Miracle-2 and 1 year support included on Infinity-Box/Dongle software but server refuse that

Plz how to solove this problem

NB: I am users with EXPIRED support
Any answer plz ? Any answer plz ? Any answer plz ?
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Old 07-15-2017, 19:22   #3 (permalink)
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Quote:
Originally Posted by WAHID2 View Post
Hi team,

I want to an activation for Infinity [BEST], Chinese Miracle-2 and 1 year support included on Infinity-Box/Dongle software but server refuse that

Plz how to solove this problem

NB: I am users with EXPIRED support
What was your steps and what is "server refuse" means ?
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Old 07-15-2017, 20:06   #4 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
What was your steps and what is "server refuse" means ?
I am using artgsm.com server but server doesn't give any reason .

thanks
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Old 07-15-2017, 20:42   #5 (permalink)
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you can only activate cm2 and renew your support only together in your infinty box,your infinty BEST will be activated separately.
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Old 07-16-2017, 13:59   #6 (permalink)
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Quote:
Originally Posted by primetechnology View Post
you can only activate cm2 and renew your support only together in your infinty box,your infinty BEST will be activated separately.
I think it is logic to buy "activation for Infinity [BEST], Chinese Miracle-2 and 1 year support included on Infinity-Box/Dongle software" even my account is expired because 1 year support included !!!

Plz Team do that and let us use it very soon
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Old 07-16-2017, 15:57   #7 (permalink)
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Quote:
Originally Posted by WAHID2 View Post
I am using artgsm.com server but server doesn't give any reason .

thanks
I can not understand what was your steps.
What was your steps and what is "server refuse" means exactly ?
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Old 07-16-2017, 21:56   #8 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
I can not understand what was your steps.
What was your steps and what is "server refuse" means exactly ?
I don't undersand ur question but log explain all in this picture
Attached Images
File Type: png Screenshot - 16_07_2017 , 20_49_18.png (120.0 KB, 12 views)
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Old 07-17-2017, 11:18   #9 (permalink)
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What is your dongle S/N ?
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Old 07-17-2017, 18:27   #10 (permalink)
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Cool

Originally Posted by WAHID2
Hi team;
My SERIAL_NUMBER : 0B56DE8C
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Old 07-20-2017, 21:36   #11 (permalink)
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Quote:
Originally Posted by WAHID2 View Post
Originally Posted by WAHID2
Hi team;
My SERIAL_NUMBER : 0B56DE8C
Your dongle type is "Infinity-Box/Dongle".
You must select this product: Infinity-Box/Dongle 1 year Updates/Support Renew, Chinese Miracle-2 included
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