error code #33 - GSM-Forum

bakkougsm · 03-19-2007, 18:43

sins last week my infinity box plus is damaged.i send to you 2 messages and i

wait for reponse.here is log generated by dongle manager.

Log opened: [19/03/2007] [18:32:45]
App: C:\Documents and Settings\houssine\Bureau\DongleManager_v112\Dongle Manager.exe
Dongle Manager [Infinity Box] v1.12
Reading smart-card...
Dongle serial No (S/N): ++++++++
Firmware version: 0108.02
Dongle identification data damaged, error code #33
"UK edition" status: Off
Support area: http://www.infinity-box.com
- Username:++++++++
- Password: ++++++++
Dongle parameters checksum: 515737

- If you can't login into support area: send mail with this info to [email protected] and your account will be activated as soon as possible.
- If you have problems during start software at first time: upgrade dongle firmware.

----------------
Log opened: [19/03/2007] [18:33:03]
App: C:\Documents and Settings\houssine\Bureau\DongleManager_v112\Dongle Manager.exe
Dongle Manager [Infinity Box] v1.12
----------Process started:18:33:12----------
Locating Emeralda server...
Emeralda server address found.
Connecting to Emeralda server...
Server connection successfully established.
S/N: ++++++++, Firmware: 0108.02
Authenticating on server...
Authentication stage error: Server reported error:[0007] No more upgrade logs. Dongle is up-to-date. Don't try more.

the reason is just after use last shell.help me plese.

**InfinitySupport** · 03-19-2007, 18:55

Hi,

contact me by ICQ 347191919 tomorrow and we will make something.

bakkougsm · 03-20-2007, 09:25

i dont speak english.i can speak french because i live morocco

**InfinitySupport** · 03-20-2007, 10:28

Ok.
Please, make this:
1. read info from your dongle and send me Log file to mail: [email protected]
2. visit support page at "www.infinity-box.com" and download latest "DongleManager" (uploaded in support yesterday)
3. wait my future instructions by e-mail

bakkougsm · 03-20-2007, 15:34

i sent to a message with all informatios you need

bakkougsm · 03-21-2007, 17:40

i wait please help me

**InfinitySupport** · 03-21-2007, 17:51

No need to wait. All that you need is check your mail.
Detailed information with instruction was sent to you YESTERDAY right after your mail was received.

bakkougsm · 03-22-2007, 14:08

dongle repaired 100/100 thanks

artika · 08-13-2007, 09:26

At me the same problem. I not used infinity one week, and today have received it
Dongle S/N: ********
Firmware version: 010A.02
Probably dongle identification data damaged, error code #32
"UK edition" status: Off
Support area: http://www.infinity-box.com
Support area Username: ********
Support area Password: ********
Identifier: 53C913

If you can't login into support area: send mail with this info to [email protected] and your account will be activated as soon as possible.

If you have problems during start software at first time: upgrade your dongle firmware.

Thanks

03-19-2007, 18:43	#1 (permalink)
bakkougsm Registered User Join Date: Feb 2004 Location: morocco Age: 52 Posts: 375 Member: 54024 Status: Offline Thanks Meter: 34	error code #33 sins last week my infinity box plus is damaged.i send to you 2 messages and i wait for reponse.here is log generated by dongle manager. Log opened: [19/03/2007] [18:32:45] App: C:\Documents and Settings\houssine\Bureau\DongleManager_v112\Dongle Manager.exe Dongle Manager [Infinity Box] v1.12 Reading smart-card... Dongle serial No (S/N): ++++++++ Firmware version: 0108.02 Dongle identification data damaged, error code #33 "UK edition" status: Off Support area: http://www.infinity-box.com - Username:++++++++ - Password: ++++++++ Dongle parameters checksum: 515737 - If you can't login into support area: send mail with this info to [email protected] and your account will be activated as soon as possible. - If you have problems during start software at first time: upgrade dongle firmware. ---------------- Log opened: [19/03/2007] [18:33:03] App: C:\Documents and Settings\houssine\Bureau\DongleManager_v112\Dongle Manager.exe Dongle Manager [Infinity Box] v1.12 ----------Process started:18:33:12---------- Locating Emeralda server... Emeralda server address found. Connecting to Emeralda server... Server connection successfully established. S/N: ++++++++, Firmware: 0108.02 Authenticating on server... Authentication stage error: Server reported error:[0007] No more upgrade logs. Dongle is up-to-date. Don't try more. the reason is just after use last shell.help me plese.

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03-19-2007, 18:55	#2 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hi, contact me by ICQ 347191919 tomorrow and we will make something.

03-20-2007, 09:25	#3 (permalink)
bakkougsm Registered User Join Date: Feb 2004 Location: morocco Age: 52 Posts: 375 Member: 54024 Status: Offline Thanks Meter: 34	i dont speak english.i can speak french because i live morocco

03-20-2007, 10:28	#4 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Ok. Please, make this: 1. read info from your dongle and send me Log file to mail: [email protected] 2. visit support page at "www.infinity-box.com" and download latest "DongleManager" (uploaded in support yesterday) 3. wait my future instructions by e-mail

03-20-2007, 15:34	#5 (permalink)
bakkougsm Registered User Join Date: Feb 2004 Location: morocco Age: 52 Posts: 375 Member: 54024 Status: Offline Thanks Meter: 34	i sent to a message with all informatios you need

03-21-2007, 17:40	#6 (permalink)
bakkougsm Registered User Join Date: Feb 2004 Location: morocco Age: 52 Posts: 375 Member: 54024 Status: Offline Thanks Meter: 34	i wait please help me

03-21-2007, 17:51	#7 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	No need to wait. All that you need is check your mail. Detailed information with instruction was sent to you YESTERDAY right after your mail was received.

03-22-2007, 14:08	#8 (permalink)
bakkougsm Registered User Join Date: Feb 2004 Location: morocco Age: 52 Posts: 375 Member: 54024 Status: Offline Thanks Meter: 34	dongle repaired 100/100 thanks

08-13-2007, 09:26	#9 (permalink)
artika Freak Poster Join Date: May 2003 Location: Ukraine\uzhorod Age: 51 Posts: 138 Member: 30202 Status: Offline Thanks Meter: 6	At me the same problem. I not used infinity one week, and today have received it Dongle S/N: ****** Firmware version: 010A.02 Probably dongle identification data damaged, error code #32 "UK edition" status: Off Support area: http://www.infinity-box.com Support area Username: **** Support area Password: ****** Identifier: 53C913 If you can't login into support area: send mail with this info to [email protected] and your account will be activated as soon as possible. If you have problems during start software at first time: upgrade your dongle firmware. Thanks