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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 03-14-2010, 14:44   #1 (permalink)
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error finding dongle


i have an infinity box which i have been using for the past 3 years. now its been over a month which i didnt use. i connected the box and when i try to run any software or upgrade the firmware it say error dongle not found. i installed new drivers new infinity and also another computer any help please sìnce i need the box working
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Old 03-14-2010, 17:56   #2 (permalink)
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Quote:
Originally Posted by malta View Post
i have an infinity box which i have been using for the past 3 years. now its been over a month which i didnt use. i connected the box and when i try to run any software or upgrade the firmware it say error dongle not found. i installed new drivers new infinity and also another computer any help please sėnce i need the box working
Hi,

If smart-card can not be detected you have to double check that you really have box connected to PC. It may be that smart-card did not installed well.
Also you can remove card from box, gently clean card contacts and insert card back.
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Old 03-15-2010, 08:55   #3 (permalink)
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thanks for your help but i have to open the box to clean the card please?
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Old 03-15-2010, 17:43   #4 (permalink)
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thanks for your help but i have to open the box to clean the card please?
Yes, you have to open box.
So I suggest you to contact to your reseller before open box to avoid problems with warranty (if box is still under warranty).
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Old 03-16-2010, 08:42   #5 (permalink)
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thanks mate i clean the sim dongle and it worked your great
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Old 03-16-2010, 20:51   #6 (permalink)
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Hello,

Thanks a lot for your experience. I am sure this thread will be useful for other people.
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