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03-18-2019, 15:41
| #1 (permalink) |
| Junior Member  Join Date: Dec 2016
Posts: 30
Member: 2664735 Status: Offline Thanks Meter: 5 | error message cm2 dongle warning : dongle msconfigure ! . I contacted with supporting system and did all the steps through this link https://www.infinity-box.com/support/?r=4 but it stills give the error message . please help me to fix it as soo as possible. Thanks . |
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03-19-2019, 08:23
| #3 (permalink) | |
| Junior Member Join Date: Dec 2016
Posts: 30
Member: 2664735 Status: Offline Thanks Meter: 5 | Quote:
Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 01097B8024881292 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): D0467B80 Firmware version: 0137.02 === Process started: 03/19/2019 10:52:31 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 | |
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03-19-2019, 08:26
| #4 (permalink) |
| Product Supporter  Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Attach fault.bin file here (do not use external file sharing servers) or send e-mail with file and problem info to: help [at] infinity-box.com |
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| The Following User Says Thank You to YellowBoss For This Useful Post: |
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03-19-2019, 21:23
| #5 (permalink) | |
| Junior Member Join Date: Dec 2016
Posts: 30
Member: 2664735 Status: Offline Thanks Meter: 5 | Quote:
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03-20-2019, 10:52
| #6 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
result ? | |
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03-20-2019, 11:58
| #7 (permalink) | |
| Junior Member Join Date: Dec 2016
Posts: 30
Member: 2664735 Status: Offline Thanks Meter: 5 |  Quote:
before i delete this file by mistake . | |
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03-20-2019, 19:15
| #9 (permalink) |
| Junior Member Join Date: Dec 2016
Posts: 30
Member: 2664735 Status: Offline Thanks Meter: 5 | === Process started: 03/20/2019 21:39:08 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Applet upgrade ok Checking Dongle Identification... Identification Ok. Finalizing... Finalizing ok Process completed === Process finished: 03/20/2019 21:39:54 === === DongleManager [Infinity] v1.72 [03/20/2019 21:39:54] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 01097B8024881292 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): D0467B80 Firmware version: 0137.02 => Activations: - 00: Infinity-Box/Dongle v.0137 Thanks . Solved my problem . |
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03-24-2019, 07:46
| #11 (permalink) |
| Junior Member Join Date: Dec 2016
Posts: 30
Member: 2664735 Status: Offline Thanks Meter: 5 |  my problem back ! I upload download link fault.bin . http://Trainbit.com/files/6761133884/fault.bin error message is : Smart-Card msconfiguration! Contact to support ! error dongle manager is : === DongleManager [Infinity] v1.72 [03/24/2019 11:14:40] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 01097B8024881292 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): D0467B80 Firmware version: 0137.02 === Process started: 03/24/2019 11:14:41 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 |
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03-24-2019, 14:39
| #13 (permalink) | |
| Junior Member Join Date: Dec 2016
Posts: 30
Member: 2664735 Status: Offline Thanks Meter: 5 | Quote:
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03-24-2019, 16:25
| #15 (permalink) |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | There is a software conflict with this application: clevx usb monitor \appdata\local\temp\{438e237c-c9d2-4803-a1fe-ee77d929e548}\usblistener.exe you must uninstall it |
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