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Old 02-15-2012, 12:59   #1 (permalink)
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Error update firmware infinity box


----------Process started: 15/02/2012 08:56:29----------
DongleManager version: 1.41
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: 1Bxxxx2F, Firmware: 0118.02
Authenticating on server...
Authentication stage error: Server reported error:[0007] No more upgrade logs.
Dongle is up-to-date and has latest firmware. DO NOT try more !

But i try open mmodule 4.16 required dongle firmware version: 0120

I try update but error? Help

Last edited by InfinityHelp; 03-21-2012 at 20:41.
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Old 02-15-2012, 13:31   #2 (permalink)
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maybe you have to pay one year activation
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Old 02-15-2012, 13:44   #3 (permalink)
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Quote:
Originally Posted by turca View Post
----------Process started: 15/02/2012 08:56:29----------
DongleManager version: 1.41
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: 1Bxxxx2F, Firmware: 0118.02
Authenticating on server...
Authentication stage error: Server reported error:[0007] No more upgrade logs.
Dongle is up-to-date and has latest firmware. DO NOT try more !

But i try open mmodule 4.16 required dongle firmware version: 0120

I try update but error? Help
Hello,

It looks like you should extend your support period to be able to access support area with flash files.
Software files can be downloaded without any limits: Infinity-Box - Support

- Prices: Infinity-Box - Price-list
- Step-by-step instruction how to extend support period: Infinity-Box Technical Support • View topic - How to fix "You should extend your support period"
- Information about support policy changes: http://forum.gsmhosting.com/vbb/f296...012-a-1391471/

Last edited by InfinityHelp; 03-21-2012 at 20:41.
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Old 03-21-2012, 12:37   #4 (permalink)
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Post Infinity bad support

Infinity box bad support of me.i purchased box 2008 in.
Infinity box sponsor tell new box in five year full support but my account suspended 1 junuary 2012.my one year support lose.
Please just solution my support.
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Old 03-21-2012, 12:47   #5 (permalink)
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Quote:
Originally Posted by yogesh_gsm View Post
Infinity box bad support of me.i purchased box 2008 in.
Infinity box sponsor tell new box in five year full support but my account suspended 1 junuary 2012.my one year support lose.
Please just solution my support.
Could you, please, post here screenshot of your reseller promise about 5 years support.
Thank you !
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Old 03-21-2012, 14:09   #6 (permalink)
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Infinity updating error

----------Process started: 21/03/2012 11:26:20----------
DongleManager version: 1.41
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: xxxxxxxx, Firmware: 0118.02
Authenticating on server...
Authentication stage error: Server reported error:[0007] No more upgrade logs.
Dongle is up-to-date and has latest firmware. DO NOT try more !



same problem



Infinity_Update_ERROR.JPG:
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Old 03-21-2012, 16:30   #7 (permalink)
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Post

Quote:
Originally Posted by YellowBoss View Post
Could you, please, post here screenshot of your reseller promise about 5 years support.
Thank you !



you adv. this before some time...........



and reseller not company part..
reseller is only only shopkeeper ...........
all my problem your responsibility.
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Old 03-21-2012, 20:45   #8 (permalink)
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hello!

by saying 5 years of free support we advertised our previous work.
we launched infinity box in year 2005, looking back in year 2010 we really provided 5 years of free support. since year 2012 we changed our support policy.
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Old 03-21-2012, 22:00   #9 (permalink)
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hi team,

i do have a valid account till 22-02-2013 but still dongle is not upgrading from 0118 to 0120.

please help to sort out this problem.

thanks.
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Old 03-21-2012, 23:33   #10 (permalink)
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Quote:
Originally Posted by gilgamish View Post
hi team,

i do have a valid account till 22-02-2013 but still dongle is not upgrading from 0118 to 0120.

please help to sort out this problem.

thanks.
hello!

email me your box's serial number to [email protected]
i will add for you additional upgrade log
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Old 03-22-2012, 11:03   #11 (permalink)
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hi team,

i did send u email with my serial no.

please sort out this issue as mmoudle is not working without the firmware upgrade.

thanks.
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Old 03-22-2012, 14:51   #12 (permalink)
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hi team,

still waiting for ur response on my serial no.

please open for upgrade so i can use the box.

thanks.
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Old 03-22-2012, 22:36   #13 (permalink)
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hello!

i answered all today's emails. did you get reply?
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Old 03-23-2012, 09:52   #14 (permalink)
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hi team,

thanks. it's being updated now.

thanks.
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Old 08-11-2012, 11:07   #15 (permalink)
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life time free updates

hi infinity bought my box advertised life time free updates and now i cant upgrade it whats the solution to my situation
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