Error update firmware infinity box - GSM-Forum

turca · 02-15-2012, 12:59

----------Process started: 15/02/2012 08:56:29----------
DongleManager version: 1.41
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: 1Bxxxx2F, Firmware: 0118.02
Authenticating on server...
Authentication stage error: Server reported error:[0007] No more upgrade logs.
Dongle is up-to-date and has latest firmware. DO NOT try more !

But i try open mmodule 4.16 required dongle firmware version: 0120

I try update but error? Help

Andreika · 02-15-2012, 13:31

maybe you have to pay one year activation

YellowBoss · 02-15-2012, 13:44

Quote:

Originally Posted by turca

----------Process started: 15/02/2012 08:56:29----------
DongleManager version: 1.41
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: 1Bxxxx2F, Firmware: 0118.02
Authenticating on server...
Authentication stage error: Server reported error:[0007] No more upgrade logs.
Dongle is up-to-date and has latest firmware. DO NOT try more !

But i try open mmodule 4.16 required dongle firmware version: 0120

I try update but error? Help

Hello,

It looks like you should extend your support period to be able to access support area with flash files.
Software files can be downloaded without any limits: Infinity-Box - Support

- Prices: Infinity-Box - Price-list
- Step-by-step instruction how to extend support period: Infinity-Box Technical Support • View topic - How to fix "You should extend your support period"
- Information about support policy changes: http://forum.gsmhosting.com/vbb/f296...012-a-1391471/

yogesh_gsm · 03-21-2012, 11:37

Infinity box bad support of me.i purchased box 2008 in.
Infinity box sponsor tell new box in five year full support but my account suspended 1 junuary 2012.my one year support lose.
Please just solution my support.

YellowBoss · 03-21-2012, 11:47

Quote:

Originally Posted by yogesh_gsm

Infinity box bad support of me.i purchased box 2008 in.
Infinity box sponsor tell new box in five year full support but my account suspended 1 junuary 2012.my one year support lose.
Please just solution my support.

Could you, please, post here screenshot of your reseller promise about 5 years support.
Thank you !

fone_gsm · 03-21-2012, 13:09

----------Process started: 21/03/2012 11:26:20----------
DongleManager version: 1.41
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: xxxxxxxx, Firmware: 0118.02
Authenticating on server...
Authentication stage error: Server reported error:[0007] No more upgrade logs.
Dongle is up-to-date and has latest firmware. DO NOT try more !

same problem

Infinity_Update_ERROR.JPG:

yogesh_gsm · 03-21-2012, 15:30

Quote:

Originally Posted by YellowBoss

Could you, please, post here screenshot of your reseller promise about 5 years support.
Thank you !

you adv. this before some time...........

and reseller not company part..
reseller is only only shopkeeper ...........
all my problem your responsibility.

InfinityHelp · 03-21-2012, 19:45

hello!

by saying 5 years of free support we advertised our previous work.
we launched infinity box in year 2005, looking back in year 2010 we really provided 5 years of free support. since year 2012 we changed our support policy.

gilgamish · 03-21-2012, 21:00

hi team,

i do have a valid account till 22-02-2013 but still dongle is not upgrading from 0118 to 0120.

please help to sort out this problem.

thanks.

InfinityHelp · 03-21-2012, 22:33

Quote:

Originally Posted by gilgamish

hi team,

i do have a valid account till 22-02-2013 but still dongle is not upgrading from 0118 to 0120.

please help to sort out this problem.

thanks.

hello!

email me your box's serial number to [email protected]
i will add for you additional upgrade log

gilgamish · 03-22-2012, 10:03

hi team,

i did send u email with my serial no.

please sort out this issue as mmoudle is not working without the firmware upgrade.

thanks.

gilgamish · 03-22-2012, 13:51

hi team,

still waiting for ur response on my serial no.

please open for upgrade so i can use the box.

thanks.

InfinityHelp · 03-22-2012, 21:36

hello!

i answered all today's emails. did you get reply?

gilgamish · 03-23-2012, 08:52

hi team,

thanks. it's being updated now.

thanks.

bart simms · 08-11-2012, 10:07

hi infinity bought my box advertised life time free updates and now i cant upgrade it whats the solution to my situation

02-15-2012, 12:59	#1 (permalink)
turca No Life Poster Join Date: Dec 2005 Location: mt brazil Posts: 3,381 Member: 211017 Status: Online Thanks Meter: 312	Error update firmware infinity box ----------Process started: 15/02/2012 08:56:29---------- DongleManager version: 1.41 Locating server... Server address found#1 Connecting to server#1... Server connection successfully established S/N: 1Bxxxx2F, Firmware: 0118.02 Authenticating on server... Authentication stage error: Server reported error:[0007] No more upgrade logs. Dongle is up-to-date and has latest firmware. DO NOT try more ! But i try open mmodule 4.16 required dongle firmware version: 0120 I try update but error? Help Last edited by InfinityHelp; 03-21-2012 at 19:41.

03-21-2012, 11:37	#4 (permalink)
yogesh_gsm Freak Poster Join Date: Mar 2010 Location: MOBILE IN PARTS Posts: 107 Member: 1268335 Status: Offline Thanks Meter: 36	Infinity bad support Infinity box bad support of me.i purchased box 2008 in. Infinity box sponsor tell new box in five year full support but my account suspended 1 junuary 2012.my one year support lose. Please just solution my support.

03-21-2012, 13:09	#6 (permalink)
fone_gsm Crazy Poster Join Date: Apr 2011 Posts: 51 Member: 1554769 Status: Offline Thanks Meter: 5	Infinity updating error ----------Process started: 21/03/2012 11:26:20---------- DongleManager version: 1.41 Locating server... Server address found#1 Connecting to server#1... Server connection successfully established S/N: xxxxxxxx, Firmware: 0118.02 Authenticating on server... Authentication stage error: Server reported error:[0007] No more upgrade logs. Dongle is up-to-date and has latest firmware. DO NOT try more ! same problem Infinity_Update_ERROR.JPG:

08-11-2012, 10:07	#15 (permalink)
bart simms Crazy Poster Join Date: Dec 2005 Location: harare Posts: 50 Member: 207257 Status: Offline Thanks Meter: 2	life time free updates hi infinity bought my box advertised life time free updates and now i cant upgrade it whats the solution to my situation

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02-15-2012, 13:31	#2 (permalink)
Andreika Freak Poster Join Date: Apr 2006 Location: moldova Age: 48 Posts: 243 Member: 259209 Status: Offline Thanks Meter: 37	maybe you have to pay one year activation

03-21-2012, 19:45	#8 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	hello! by saying 5 years of free support we advertised our previous work. we launched infinity box in year 2005, looking back in year 2010 we really provided 5 years of free support. since year 2012 we changed our support policy.

03-21-2012, 21:00	#9 (permalink)
gilgamish Freak Poster Join Date: Nov 2008 Posts: 334 Member: 910239 Status: Offline Thanks Meter: 23	hi team, i do have a valid account till 22-02-2013 but still dongle is not upgrading from 0118 to 0120. please help to sort out this problem. thanks.

03-22-2012, 10:03	#11 (permalink)
gilgamish Freak Poster Join Date: Nov 2008 Posts: 334 Member: 910239 Status: Offline Thanks Meter: 23	hi team, i did send u email with my serial no. please sort out this issue as mmoudle is not working without the firmware upgrade. thanks.

03-22-2012, 13:51	#12 (permalink)
gilgamish Freak Poster Join Date: Nov 2008 Posts: 334 Member: 910239 Status: Offline Thanks Meter: 23	hi team, still waiting for ur response on my serial no. please open for upgrade so i can use the box. thanks.

03-22-2012, 21:36	#13 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	hello! i answered all today's emails. did you get reply?

03-23-2012, 08:52	#14 (permalink)
gilgamish Freak Poster Join Date: Nov 2008 Posts: 334 Member: 910239 Status: Offline Thanks Meter: 23	hi team, thanks. it's being updated now. thanks.