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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 08-16-2018, 19:27   #151 (permalink)
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Quote:
Originally Posted by ghazall View Post
== DongleManager [Infinity] v1.72 [8/16/2018 18:19:20] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000013BE00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 58E713BE
Firmware version: 0134.02
=== Process started: 8/16/2018 18:19:24 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !


need help dont open InfinityBox CM2MT2

dongle firmware version is outdated
- Free updates/support period start from the date of registration (first Smart-Card update)

- How to check Support Validity Date

- You can Renew Updates/Support period via any Reseller or via Infinity Online Service (IOS)

- Step-by-step Support/Updates Renew instruction
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Old 08-17-2018, 09:05   #152 (permalink)
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Quote:
Originally Posted by ghazall View Post
== DongleManager [Infinity] v1.72 [8/16/2018 18:19:20] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000013BE00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 58E713BE
Firmware version: 0134.02
=== Process started: 8/16/2018 18:19:24 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !


need help dont open InfinityBox CM2MT2

dongle firmware version is outdated
Hello,

What is your dongle support validity date ?
How to check - http://www.infinity-box.com/doc/?r=17

If support is expired please contact to any seller and renew support.
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Old 09-02-2018, 13:10   #153 (permalink)
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Dear Friends !

Please do not upload to support MTK DA files from other products /boot/ folders due to in some cases these files may be damaged and/or crypted and can not be used with FlashTool and other tools.
Thank you !
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Old 09-26-2018, 20:59   #154 (permalink)
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iosFileUploader v1.08 released

- upload process improved
- minor bugs fixed
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Old 09-28-2018, 14:22   #155 (permalink)
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I can not reset my password in ios support

On clicking update nothing happens
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Old 09-28-2018, 15:13   #156 (permalink)
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Quote:
Originally Posted by patrickmakyo View Post
I can not reset my password in ios support

On clicking update nothing happens
Dear Sir,


Please explain in details what is wrong.
Thank you very much !
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Old 10-08-2018, 05:43   #157 (permalink)
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i dont know my username password how to get ?????????????
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Old 10-08-2018, 22:31   #158 (permalink)
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Quote:
Originally Posted by GSM WORK View Post
i dont know my username password how to get ?????????????
Hello,
How to get Username - https://www.infinity-box.com/support/?r=22


result ?
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Old 01-14-2019, 01:12   #159 (permalink)
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I Tried but Wrong User Name or Email

Can you help me recover my account


Username: 00A9567F39
Password: JVANwxxxx


I tried this but wrong in IOS


Please help.


Im trying to upload files in uploader.
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Old 01-14-2019, 01:18   #160 (permalink)
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Try but error, I forgot my ios account and password. Im trying to upload flash file for Philip-E125.



Please support this model. Its MTK 6261m
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Old 01-14-2019, 01:36   #161 (permalink)
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Card found : S/N : A9567F39 , v0136
Chinese Miracle II [MTK module] v 1.58

Load File
File_Info : FLYCOM61M_M116F_E125_RU_PCB01_gprs_MT6261_S00.E125 _M6261M_1850_V01.bin
FileVersion : E125_M6261M_1850_V01
Load File Ok

Operation : Flash [ v1.58 ]

======= Flash
Files set for flashing :
[ MCU ] : Philips-E125_MT6261_full_01_14_2019_11_24_52.bin

1. Power Off Phone , Remove battery , Insert back
2. Insert USB cable. In some cases require hold BootKey ( '*' )

Wait for phone...
Phone found! [ 9 ]
Sync...
Sync Ok, read regs...
Inital regs read done
Boot Info :
BB_CPU_ID : 6261
BB_CPU_HW : CB01
BB_CPU_SW : 0001
BB_CPU_SB : 8000
BB_CPU_NM : [MediaTek] MT6261_S0000
BB_CPU_SN : D4D9004BD3F244805E591A96E67D8CE2
BROM Protocol Version : 05
Setting...
Setting done , result code 0x000E
BROM stage done
Seek and prepare DownloadAgent
DownloadAgent matching HW NOT Found
Boot Error!

Operation Failed
Elapsed: 00:00:08
Reconnect Power/Cable!
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Old 01-14-2019, 11:03   #162 (permalink)
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Quote:
Originally Posted by Im Jack Stone View Post
Can you help me recover my account


Username: 00A9567F39
Password: JVANwxxxx


I tried this but wrong in IOS


Please help.


Im trying to upload files in uploader.
Hello,
To reset password click here - https://www.infinity-box.com/support/?r=16&help=1
What is the result ?
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Old 01-14-2019, 22:57   #163 (permalink)
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Login error Using Readed user name & pass by Dongle manager

Quote:
Originally Posted by InfinityHelp View Post
Hello,
To reset password click here - https://www.infinity-box.com/support/?r=16&help=1
What is the result ?

Thanks! Still error. Kindly see my screenshot below.





BR,
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Old 01-15-2019, 11:10   #164 (permalink)
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Quote:
Originally Posted by Im Jack Stone View Post
Thanks! Still error. Kindly see my screenshot below.





BR,
Dongle has factory default password only !
YOU MUST RESET PASSWORD !

To reset password click here - https://www.infinity-box.com/support/?r=16&help=1
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Old 02-24-2019, 14:42   #165 (permalink)
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sir after write username and pass that shown in dongle manager
not open support erea and go empty again and again write
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