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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 04-23-2020, 13:48   #121 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
It was updated today already.
Your support period was extended for free for 2 months: 2019-Jan-12 => 2019-Mar-12
v0137 firmware valid for all software released before 2019-Mar-12

If you want to get latest firmware (0143 for today) you can renew support ordinary way as other users do.
How can i upgrade to the latest firmware and how much is the activation
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Old 04-23-2020, 13:49   #122 (permalink)
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Quote:
Originally Posted by Digital EDGE View Post
- Activation 1: (0) Infinity-Box/Dongle; Firmware Version: 0143; Registered: 04-Dec-2015; Expired: 16-Mar-2021; Support: Active

After update, nothing has changed.
Same Expiration date.

Do I need to pay for renewal to get the extra 2 months extension?
Your last support renew order was placed 2019-Jan-14 11:10:5
Support period was renewed up to 2021-Jan-16 11:10:51
Now please check your support period, it was extended for 2 months up to 2021-Mar-16 11:10:51


Please check your IOS account and confirm, is it correct ?
Waiting for you confirmation
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Old 04-23-2020, 13:54   #123 (permalink)
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Quote:
Originally Posted by okb View Post
=== DongleManager [Infinity] v1.76 [4/23/2020 10:27:34] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00002FDA1CC74082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): E6C42FDA
Firmware version: 0138.02
=== Process started: 4/23/2020 10:27:35 ===
Connecting to server...
Server connection successfully established
Checking upgrade client version...
Your upgrade client is up-to-date
Checking Box/Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error: [0007] Not translated!
As I can see your dongle was updated today from v0137 to newer version v0138
Right ?
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Old 04-23-2020, 13:55   #124 (permalink)
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Quote:
Originally Posted by carvin94 View Post
How can i upgrade to the latest firmware and how much is the activation
You can renew support (and activate new software) for any Infinity-Box, even for box released in year 2005.
Estimated price is HERE

How to renew support and use latest software updates, CM2 etc.:

If you have credits at your IOS account:
- login to your IOS account
- go to `Products` menu
- select `Infinity-Box/Dongle 1 year Updates/Support Renew`
- enter your S/N

If you do not have credits at your IOS account:
- contact to your seller
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Old 04-23-2020, 14:00   #125 (permalink)
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=== DongleManager [Infinity] v1.76 [23-04-2020 18:28:21] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 00002A0B18434082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 4E172A0B
Firmware version: 0137.02
=== Process started: 23-04-2020 18:28:24 ===
Connecting to server...
Server connection successfully established
Checking upgrade client version...
Version check error:
Socket Error # 10054
Connection reset by peer.
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Old 04-23-2020, 14:10   #126 (permalink)
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Quote:
Originally Posted by services_mobile View Post
New setup not work ...

Dongle Firmware version : v0137

Dongle Firmware version is outdated !
Download "DongleManager" from support and update firmware !


=== DongleManager [Infinity] v1.76 [4/23/2020 9:15:21] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001DE53FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): xxxxxxxx
Firmware version: 0137.02
=== Process started: 4/23/2020 9:15:25 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

No update found for your Smart-Card. DO NOT try more today !
It was updated today already.
Your support period was extended for free for 2 months: 2018-Nov-26 => 2019-Jan-26
v0137 firmware valid for all software released before 2019-Jan-26
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Old 04-23-2020, 14:12   #127 (permalink)
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Quote:
Originally Posted by sky73 View Post
no change for more
theres no update in my 2 months
im still 0136
What is your dongle S/N ?
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Old 04-23-2020, 14:13   #128 (permalink)
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Quote:
Originally Posted by ismailcnr View Post
=== DongleManager [Infinity] v1.76 [23-04-2020 18:28:21] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 00002A0B18434082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 4E172A0B
Firmware version: 0137.02
=== Process started: 23-04-2020 18:28:24 ===
Connecting to server...
Server connection successfully established
Checking upgrade client version...
Version check error:
Socket Error # 10054
Connection reset by peer.
It was updated today already.
Your support period was extended for free for 2 months: 2018-Aug-17 => 2018-Oct-17
v0137 firmware valid for all software released before 2018-Oct-17
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Old 04-23-2020, 14:15   #129 (permalink)
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Quote:
Originally Posted by abir.mobile View Post
=== DongleManager [Infinity] v1.76 [23/04/2020 13:39:17] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000B7A87F634082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): DE4EB7A8
Firmware version: 0138.02
=== Process started: 23/04/2020 13:39:19 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
Update it once again now
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Old 04-23-2020, 14:17   #130 (permalink)
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Quote:
Originally Posted by Zubair45ali View Post
dongle upgrade fail due to internet gone



how can recover this plzzz

=== DongleManager [Infinity] v1.76 [4/23/2020 12:24:27] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0101977B20281292
=== Process started: 4/23/2020 12:24:28 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
As I can see it was already updated well.
Right ?
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Old 04-23-2020, 14:28   #131 (permalink)
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Quote:
Originally Posted by Abdulrehmman View Post
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00009A72187A4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 558E9A72
Firmware version: 0137.02
=== Process started: 4/23/2020 12:58:12 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
It was updated today already.
Your support period was extended for free for 2 months: 2018-Sep-14 => 2018-Nov-14
v0137 firmware valid for all software released before 2018-Nov-14
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Old 04-23-2020, 14:31   #132 (permalink)
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Quote:
Originally Posted by jaddah View Post
=== DongleManager [Infinity] v1.76 [4/23/2020 10:52:28] ===
Box/Dongle type selected: [BEST]
Card-Reader: USB CCID Smart Card Reader 0
HWID: 0201818518D61292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 23098185
Firmware version: 0122.02
=== Process started: 4/23/2020 10:52:29 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
It was updated today already.
Your support period was extended for free for 2 months: 2016-Nov-14 => 2017-Jan-14
v0134 firmware valid for all software released before 2017-Jan-14

If you want to get latest firmware (0143 for today) you can renew support ordinary way
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Old 04-23-2020, 14:39   #133 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Dear Users,

According to current World situation with COVID19 all users of Infinity-Box/Dongle (and activations) get 2 (two) month support period extend for free.
This action affect to users who has active support or inactive support, every user get +2 months to "Expiry" date.
As a result users, who have renewed support, will get extended support for 2 months. Users who has support period expired long time ago also get +2 months and there is a chance that they will be able to update their dongles to newer version as before.
Please use DongleManager v1.75 or higher to apply changes. Download latest DongleManager software HERE

Also if your Dongle version is lower than v0134 you have a reason to update your Dongle firmware even if your support period expired long time ago because all users can get v0134 for free instead of legacy firmware.


We will see on situation and probably more actions to come, let's see.


Two new support server mirrors with software installers - no need any registration, just browse and download:
ONE and TWO


Not opening mt2 1.9
Need firmware update...
But i already did...
Now the firmware version is 013602...
How could i solve this....
Plz help
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Old 04-23-2020, 14:41   #134 (permalink)
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Quote:
Originally Posted by Abir24 View Post
Not opening mt2 1.9
Need firmware update...
But i already did...
Now the firmware version is 013602...
How could i solve this....
Plz help
What is your dongle S/N ?
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Old 04-23-2020, 14:48   #135 (permalink)
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Quote:
Originally Posted by syed tuqeer View Post
Hello Team ,
Will be good if you give more 3 month dongle firmware update
But not free . It should be paid
It will be major relief in these days ,which user can't afford 1 or 2 year activation in these days (current covid19 situation ).
Hello
Please extend support period/date also
Because after update dongle firmware
Support date still remain as old .
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