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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 10-11-2012, 09:27   #1 (permalink)
Freak Poster
 
Join Date: Jul 2006
Location: jamnagar
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Give error when dongle firware update


hello
my box give error when i try to dongle firmware upgrade----------


Process started: 10/11/2012 12:53:33 PM----------
DongleManager version: 1.41
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: ********, Firmware: 0118.02
Authenticating on server...
Authentication stage error: Server reported error:[0007] No more upgrade logs.
Dongle is up-to-date and has latest firmware. DO NOT try more !
,


when i select any model to work it says dongle firmware is 0118 and require 0120 so upgrade it ,,but when i try to upgrade it give me his error any solution for it
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Old 10-11-2012, 11:41   #2 (permalink)
Product Supporter
 
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Hello!

for your box, with inactive (expired) support, box's version 1.18 is LATEST available.
you can read about this here:
Infinity-Box Technical Support • View topic - How to fix "You should extend your support period"
Only those users who extended their support period can get ver 1.20
and use latest updates.
But if you dont wish to extend support period,
then with box ver.1.18 you can use Mmodule up to version 4.14 and other older programs.
Also, main support area will allow to download 1 file per day
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Old 10-11-2012, 18:58   #3 (permalink)
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after extend 1 year my dongle not enter support
2012-10-11 00:15:57 -120 sys_inf_support 0xxxxxx Main Infinity-Box 1 year updates/support COMPLETED
please help me

Last edited by InfinityHelp; 10-11-2012 at 22:28.
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Old 10-11-2012, 22:29   #4 (permalink)
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hello,

upgrade must be done in order to make it active
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