GSM-Forum - Hello infinity team pls solve my problem

HI INFINITY TEAM I WANT TO ACTIVATE CM2 ON MY OLD INFINITY BOX

BADLY MY OLD INFINITY BOX USB PORT DAMAGE

SO I BUY A NEW INTERFACE FOR MY OLD CARD

I ASK RETAILER TO ACTIVTE MY CARD TO CM2

HE ASK TO UPDATE MY CARD WITH DONGLE MANAGER FIRST

I TRY TO UPDATE THIS BUT IN UPDATE PROCESS ITS GAVE ERROR

AND NOW CARD NOT DETECT

PLS HELP ME

HERE IS UPDATE LOG
---------- Process started: 3/30/2016 10:50:32 AM ----------
DongleManager [Infinity-Box] v1.61 [3/30/2016 10:50:32 AM]
PC HWID: 209FB1341ED57CF5D98C9CF0B7BD27E6
Card-Reader: FT SCR2000 0
HWID: 00027D0300001942
Type: inf S/N: A5DE7D03 Version: 0116.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Servicing card - Stage 1...
Stage 1 completed
Servicing card - Stage 2...
Stage 2 completed. Card serviced ok
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Last APDU: 51 sec
Card returned error - 0000 at 9248/9365
Error upgrading applets:
Card returned error - 0000 at 9248/9365
Disconnected
http://i.imgur.com/d7BhqdL.png
AND NOW

Box/Dongle type selected: inf
---------- Process started: 3/30/2016 11:53:27 AM ----------
DongleManager [Infinity-Box] v1.61 [3/30/2016 11:53:27 AM]
PC HWID: 209FB1341ED57CF5D98C9CF0B7BD27E6
Card-Reader: FT SCR2000 0
HWID: 00027D0300001942
Type: inf S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to [email protected]

http://i.imgur.com/d7BhqdL.png