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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 09-06-2016, 08:54   #1 (permalink)
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Join Date: Jun 2008
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Unhappy help can not update


need help cm2 team
this my dongle problem log:


==== [06/09/2016 14:46:35] ====
Box/Dongle searching...
Box/Dongle found: Main Infinity-Box/Dongle
HWID: 0003CE2EFF021982
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 06/09/2016 14:46:47 ----------
DongleManager [Infinity-Box] v1.64 [06/09/2016 14:46:47]
PC HWID: 81E067CF12C1D39FAA09593B88B20D97
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0003CE2EFF021982
Type: Main Infinity-Box/Dongle S/N: 1008CE2E Version: 0130.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0006] Your account is temporary suspended.
Read previous messages and contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum
See more in log file C:\Users\hpku\AppData\Local\Temp\Rar$EXa0.826\Dong leManager.log
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Old 09-06-2016, 19:51   #2 (permalink)
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Quote:
Originally Posted by darrelljw View Post
need help cm2 team
this my dongle problem log:


==== [06/09/2016 14:46:35] ====
Box/Dongle searching...
Box/Dongle found: Main Infinity-Box/Dongle
HWID: 0003CE2EFF021982
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 06/09/2016 14:46:47 ----------
DongleManager [Infinity-Box] v1.64 [06/09/2016 14:46:47]
PC HWID: 81E067CF12C1D39FAA09593B88B20D97
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0003CE2EFF021982
Type: Main Infinity-Box/Dongle S/N: 1008CE2E Version: 0130.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0006] Your account is temporary suspended.
Read previous messages and contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum
See more in log file C:\Users\hpku\AppData\Local\Temp\Rar$EXa0.826\Dong leManager.log
Answered here - Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum
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