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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 11-01-2016, 14:37   #1 (permalink)
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help cm2 error dongle blocked


I have this problem with my infinity box cm2
help me to settle it
I send you an email
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 01/11/2016 10:12:54 ----------
DongleManager [Infinity-Box] v1.67 [01/11/2016 10:12:54]
PC HWID: 28E394A47B1D540CF28C249FCE7DB04A
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003F0E3FF021982
Type: Main Infinity-Box/Dongle S/N: 3Axxxxxx Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 11-01-2016, 20:45   #2 (permalink)
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