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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 01-31-2017, 09:29   #1 (permalink)
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help infinity smart card damaged


help me plz!! i activate my infinity box but if i update it show me

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 31/01/2017 09:46:01 ----------
DongleManager [Infinity-Box] v1.67 [31/01/2017 09:46:01]
PC HWID: 2895CE60D902F0FDBD481EF28AAE5F1D
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00047D3BFF021982
Type: Main Infinity-Box/Dongle S/N: 478C7D3B Version: 0116.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Servicing card - Stage 1...
Error servicing card:
Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated).
In most cases it's a Hardware fault or harmful software activity !

One of possible damage reason:
Warning ! Your smart-card can be attacked by harmful software ! - GSM-Forum

- If you have Activations at your damaged Smart-Card and if you have another Box/Dongle
we can try to move Activation to your another Smart-Card.
Contact to http://www.infinity-box.com/support/?r=2 for details.

Your account will be suspended to avoid permanent Smart-Card damage.
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Old 01-31-2017, 20:10   #2 (permalink)
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Quote:
Originally Posted by ARMEL2 View Post
help me plz!! i activate my infinity box but if i update it show me

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 31/01/2017 09:46:01 ----------
DongleManager [Infinity-Box] v1.67 [31/01/2017 09:46:01]
PC HWID: 2895CE60D902F0FDBD481EF28AAE5F1D
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00047D3BFF021982
Type: Main Infinity-Box/Dongle S/N: 478C7D3B Version: 0116.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Servicing card - Stage 1...
Error servicing card:
Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated).
In most cases it's a Hardware fault or harmful software activity !

One of possible damage reason:
Warning ! Your smart-card can be attacked by harmful software ! - GSM-Forum

- If you have Activations at your damaged Smart-Card and if you have another Box/Dongle
we can try to move Activation to your another Smart-Card.
Contact to http://www.infinity-box.com/support/?r=2 for details.

Your account will be suspended to avoid permanent Smart-Card damage.
Already answered with detailed instruction in other thread
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Old 11-20-2017, 08:09   #3 (permalink)
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my Infinity BEST card damage my card not oppen my card Serial No (S/N): A7359858 External Activations:
- Micro-Box plz my damag card Activations my old box InfinityBox Serial No (S/N): A270C26C plz add my damag card S/N): A7359858 add my old box InfinityBox Serial No (S/N):A270C26C plz add InfinityBox tem by gsmsumon khulna bangladash
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Old 11-20-2017, 08:09   #4 (permalink)
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=== DongleManager [Infinity] v1.70 [11/21/2017 1:08:47] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002C26C00001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): A270C26C
Firmware version: 0136.02
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: module #07
=> External Activations:
- Hua-Dongle
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Old 11-20-2017, 08:11   #5 (permalink)
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Quote:
Originally Posted by gsmshapla View Post
my Infinity BEST card damage my card not oppen my card Serial No (S/N): A7359858 External Activations:
- Micro-Box plz my damag card Activations my old box InfinityBox Serial No (S/N): A270C26C plz add my damag card S/N): A7359858 add my old box InfinityBox Serial No (S/N):A270C26C plz add InfinityBox tem by gsmsumon khulna bangladash
Hello,

Connect A7359858 card to PC
- Run CardID software - http://www.infinity-box.com/support/?r=7
- Select Card-Reader
- Click to "Read" button

DO NOT send screenshot/video but copy/paste text from software window !
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Old 11-20-2017, 08:15   #6 (permalink)
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my old Infinity-Box My Account Balance: 33 plz add my damag card nokia BEST (S/N): A7359858 add my old Infinity-Box (S/N): A270C26C Infinity-Box tem plz add by gsm sumonkhulna bangladash
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Old 11-20-2017, 08:17   #7 (permalink)
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=== DongleManager [Infinity] v1.70 [11/21/2017 1:16:53] ===
Searching...
Dongle can't be found:
Card with specified AID is not found
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Old 11-20-2017, 08:20   #8 (permalink)
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my Card-Reader uter card ig open but my nokia BEST (S/N): A7359858 card not open halp me Infinity-Box tem plz
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Old 11-20-2017, 08:20   #9 (permalink)
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Quote:
Originally Posted by gsmshapla View Post
=== DongleManager [Infinity] v1.70 [11/21/2017 1:16:53] ===
Searching...
Dongle can't be found:
Card with specified AID is not found
DO NOT run DongleManager !

- Run CardID software - http://www.infinity-box.com/support/?r=7
- Select Card-Reader
- Click to "Read" button

DO NOT send screenshot/video but copy/paste text from software window !
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Old 11-20-2017, 08:29   #10 (permalink)
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dongle is not found connect dongle and restart software
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Old 11-20-2017, 08:39   #11 (permalink)
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my Infinity BEST card damage card Serial No (S/N): A7359858 my External Activations Micro-Box
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Old 11-20-2017, 09:09   #12 (permalink)
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Infinity-Box CardID v1.09
Error when connecting Card in: Alcor Micro USB Smart Card Reader 0
SmartCard API error #2148532326
The smart card is not responding to a reset.
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Old 11-20-2017, 09:13   #13 (permalink)
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halp me Infinity-Box tem
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Old 11-20-2017, 09:19   #14 (permalink)
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Quote:
Originally Posted by gsmshapla View Post
my old Infinity-Box My Account Balance: 33 plz add my damag card nokia BEST (S/N): A7359858 add my old Infinity-Box (S/N): A270C26C Infinity-Box tem plz add by gsm sumonkhulna bangladash
A7359858 - balance is zero
A270C26C - balance is 33

is it ok ?
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Old 11-20-2017, 09:22   #15 (permalink)
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Quote:
Originally Posted by gsmshapla View Post
my old Infinity-Box My Account Balance: 33 plz add my damag card nokia BEST (S/N): A7359858 add my old Infinity-Box (S/N): A270C26C Infinity-Box tem plz add by gsm sumonkhulna bangladash
I am afraid there is a problem with transfer.
Please see instruction - http://www.infinity-box.com/doc/?r=20
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