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Old 03-17-2016, 11:27   #1 (permalink)
Freak Poster
 
Join Date: Aug 2011
Location: Uganda
Age: 38
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Help infinity team


-My one year box activation has expired in 3 month.

-MY activation was done on 5/12/2015.now can't work
http://http://postimg.org/image/a5i1gohwn/


-Here am asking what could have gone wrong?

has worked only three month since my activation.

MY BOX INFORMATION


Activation was done by MY RESALER HASSAN ABDARAH
From kampala Uganda
phone n0.+25677000955
[email protected]

Am kindly requesting an urgent help such that my box work again.

br
baruga

Last edited by baruga; 03-17-2016 at 11:36.
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Old 03-17-2016, 11:44   #2 (permalink)
Freak Poster
 
Join Date: Aug 2011
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my box S/N B5873186

here is the problem

THAT MY BOX NEEDS TO UPDATE(sceenshots have failed to upload)

br
baruga
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Old 03-17-2016, 12:30   #3 (permalink)
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PASSIONATE_BOYS's Avatar
 
Join Date: Jul 2007
Location: Infinity-Box Support India-
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Hello,
check your support expiry date- http://www.infinity-box.com/doc.php?id=17
Make Read S/N from Dongle Manager and post here (without password).
Looks like you need to upgrade your dongle to latest firmware-
Quote:
Expired: 2016-12-06
Account Status: Active
Firmware Version: 0129
Br.
Infinity Box Support Team.
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Old 03-17-2016, 14:36   #4 (permalink)
Product Supporter
 
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Quote:
Originally Posted by baruga View Post
my box S/N B5873186

here is the problem

THAT MY BOX NEEDS TO UPDATE(sceenshots have failed to upload)

br
baruga
run DongleManager and update your box/dongle firmware.
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The Following User Says Thank You to YellowBoss For This Useful Post:
Old 03-18-2016, 07:34   #5 (permalink)
Freak Poster
 
Join Date: Aug 2011
Location: Uganda
Age: 38
Posts: 415
Member: 1640892
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Quote:
Originally Posted by PASSIONATE_BOYS View Post
Hello,
check your support expiry date- Infinity-Box - FAQ (Frequently Asked Questions)
Make Read S/N from Dongle Manager and post here (without password).
Looks like you need to upgrade your dongle to latest firmware-


Br.
Infinity Box Support Team.
my problem solved by updating the box with dongle manager
as instructed by infinity team

http:// free image uploader

am now working ok
br

baruga
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