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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 02-04-2009, 14:41   #1 (permalink)
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help...infinity team


when my infinity upgrading my computer restart ....after that i lost my card
give more explanation for this problem and what can i do team..??
i want my infinity back.....tanx
here the log

Dongle Manager [Infinity Box] v1.25
Reading smart-card...
Dongle serial No (S/N): xxxxxxxxxxxx
Firmware version: 010E.02
Smart-card status: activated
Smart-card Registration/firmware upgrade required
"UK edition" status: Off
Last launched application: 001F v.0263
Support area: http://www.infinity-box.com
- Username: xxxxxxxxx
- Password: xxxxxxxx
Dongle parameters checksum: 69380E

- If you can't login into support area: contact to [email protected]
- If you have problems during start software at first time: upgrade Dongle firmware.

==== log opened: [2/2/2009 9:17:24 PM] ====
Application: C:\Program Files\InfinityBox\DongleManager\DongleManager.exe
Dongle Manager [Infinity Box] v1.25
----------Process started:9:17:40 PM----------
Locating server...
Server#1 address found.
Connecting to server#1...
Server connection successfully established.
S/N: xxxxxxxx, Firmware: 010E.02
Authenticating on server...
Authentication successfull.
Checking DongleManager version...
Your DongleManager is up-to-date.
Checking Dongle Identification...
Dongle Identification checked.
Service stage 1 confirmed.
Securing session...
Session secured ok.
Upgrading dongle...



==== log opened: [2/2/2009 9:26:04 PM] ====
Application: C:\Program Files\InfinityBox\DongleManager\DongleManager.exe
Dongle Manager [Infinity Box] v1.25




Dongle can't be found
Card with specified AID not found !
Smartcard API error #00000000
The operation completed successfully

Last edited by InfinityHelp; 02-04-2009 at 16:16.
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Old 02-04-2009, 15:14   #2 (permalink)
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dear,
next time avoid to post your serial in forum... what now is the status of your infinity did you solved it now or not yet?
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Old 02-04-2009, 16:16   #3 (permalink)
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hello!

please send this log to [email protected]uk
i will help
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Old 02-04-2009, 17:57   #4 (permalink)
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hello i have a coral 200 with a security code and am trying to reset it but i wont work plus i dont see the specific phone model after i run the shell an choose model all i c is ztea35 and 225 how do i get to reset lock code with infinity box
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Old 02-04-2009, 19:42   #5 (permalink)
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Quote:
Originally Posted by tysonx View Post
hello i have a coral 200 with a security code and am trying to reset it but i wont work plus i dont see the specific phone model after i run the shell an choose model all i c is ztea35 and 225 how do i get to reset lock code with infinity box
Hello,

Visit Infinity-Box support area and install all latest software updates so you will have support for all latest models.

Do not use one year old software !
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