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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 10-24-2018, 19:25   #1 (permalink)
Freak Poster
 
Join Date: Jun 2008
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help me box not updat


=== DongleManager [Infinity] v1.70 [23/10/2018 09:51:40] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000015B900001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): *****
Firmware version: 0128.02
=== Process started: 23/10/2018 09:51:44 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
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Old 10-24-2018, 19:31   #2 (permalink)
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Hi sir,
Why the need to update? Whats the reason ?
Did you buy any new activation?
Did you renew support to upgrade the smart card Firmware?
If none of those is present, please do not update again.......
Thanks
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Old 10-24-2018, 20:48   #3 (permalink)
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i tested it to buy any new activation and i need reset my emel from it i dont remempar it
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Old 10-24-2018, 21:01   #4 (permalink)
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Join Date: May 2005
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Quote:
Originally Posted by medo_mshakel View Post
i tested it to buy any new activation and i need reset my emel from it i dont remempar it
To change e-mail contact via e-mail to:
ios [at] infinity-box.com
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Old 10-24-2018, 21:02   #5 (permalink)
Product Supporter
 
Join Date: May 2005
Posts: 25,256
Member: 148515
Status: Offline
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Quote:
Originally Posted by medo_mshakel View Post
=== DongleManager [Infinity] v1.70 [23/10/2018 09:51:40] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000015B900001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): *****
Firmware version: 0128.02
=== Process started: 23/10/2018 09:51:44 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

What is your dongle support validity date ?
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to any seller and renew support.
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