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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 04-06-2016, 15:13   #1 (permalink)
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Join Date: Apr 2004
Location: Lagos Nigeria
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help me with this card update


help me with this card update. it refused to update after one year support was paid but was ok before one year support was paid


before renew see log

==== [3/5/2016 6:20:06 PM] ====
Box/Dongle searching...
Box/Dongle found: inf
HWID: 0001295300001942
Box/Dongle type selected: inf
Box/Dongle found: inf
---------- Process started: 3/5/2016 6:20:21 PM ----------
DongleManager [Infinity-Box] v1.59 [3/5/2016 6:20:21 PM]
PC HWID: 37DF1ED6C56A163D854597BEB4B16AC1
Card-Reader: Axalto e-gate 0
HWID: 0001295300001942
Type: inf S/N: 66FD2953 Version: 0118.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Version check error:
Error: Your DongleManager version is expired! Download new DongleManager from support area and start upgrade again.
Disconnected+++++

after renew see log

Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to [email protected]
Box/Dongle type selected: inf
---------- Process started: 4/6/2016 1:52:02 PM ----------
DongleManager [Infinity-Box] v1.61 [4/6/2016 1:52:02 PM]
PC HWID: 37DF1ED6C56A163D854597BEB4B16AC1
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001295300001942
Type: inf S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to [email protected]

please assist me, sn is 66FD2953
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Old 04-07-2016, 15:46   #2 (permalink)
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Join Date: Mar 2005
Location: infinity-box
Posts: 37,575
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Thanks Meter: 34,071
update your box once again now (once means ONE TIME).

please be noted that many tries gives you lock for several days due to server protection.
good luck !
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